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- Tasks: Create user-centred designs that drive real business impact for diverse clients.
- Company: GAIN is a creative-led, insight-driven company blending data, tech, and creativity.
- Benefits: Enjoy private medical insurance, life assurance, and discounts on various services.
- Other info: Dynamic hybrid work environment with opportunities for continuous learning and growth.
- Why this job: Join a team that values rebel thinking and innovation to shape the future.
- Qualifications: 3+ years in UX with a strong portfolio showcasing user-centred solutions.
The predicted salary is between 40000 - 50000 £ per year.
Business Unit Experience: We create user-centered experiences that drive measurable business impact for public and private sector organisations.
Team Insight & UX Reporting to Head of Insight & UX Location London / Hybrid
ABOUT GAIN is a creative‑led, insight‑driven company that blends data, tech and creativity. We believe the best ideas emerge where intelligence and creativity unite, where insight sparks imagination, and where innovation turns possibility into progress. We are explorers of new frontiers, shaping bold strategies that move people, brands, and businesses forward. Individually and together, our specialist teams provide the vision, data, and confidence brands and organisations need to make braver, more impactful decisions. Today as GAIN, we work as a united force, using data to fuel creativity, and technology to unlock new possibilities. As imagineers we don’t just embrace innovation – we engineer it, transforming information into action, and ideas into breakthroughs. This is where rebel thinking, smart technology, and data-driven creativity shape the future. Through our five specialist teams: Creative Studio, Conversion, Customer Science, Experience and Performance. Individually, and together, we work to fuel your growth and deliver measurable impact.
THE ROLE We are seeking a User Experience Consultant who is comfortable working across the full user‑centred research and design process, and who has a proven track record in Product Design. Using their skills, knowledge, and understanding of UX best practices and methodologies, the successful candidate will work closely as part of internal and client teams to support and/or manage the development and delivery of high‑quality, engaging digital products and services in line with client requirements.
Requirements:
- Liaising with clients to understand their business objectives and documenting their requirements confidently.
- Developing and conducting appropriate research and other UX activities through a range of methodologies including survey, depth interviews, usability testing, card sorting, competitor reviews, personas, IA development, wire‑framing and prototype development.
- Identifying opportunities for product improvement and evolution through evidence and research, confidently communicating these to product and design teams in the most appropriate format, such as verbal presentations, written reports, models and other bespoke deliverables.
- Creating clear as‑is and to‑be service blueprints, user journeys and system maps.
- Defining outcome metrics, tracking results and evolving designs based on research and evidence.
- Leading collaborative workshops with clients to support them in developing and implementing solutions.
- Analyzing research to identify problems and opportunities for product or service improvements.
- Working with research participant recruitment teams to identify representative users of a product or service.
- Management of UX projects, including liaising with key stakeholders and planning project timescale.
- Supporting the wider team, including client services, sales and marketing as required.
- Building client relationships through excellent services whilst supporting their strategies and identifying new opportunities for Gain to further support them.
- Supporting the wider consultancy team by sharing knowledge and learnings.
Desired Skills And Experience:
- Ideally educated to Degree level in a relevant field and/or having completed a recognised UX intensive course.
- At least 3 years' commercial experience in a User Experience (UX) role with a portfolio that demonstrates design thinking and user‑centred solutions.
- Experienced in a variety of UX research methods such as: survey, depth interviews, usability testing, card sorting, tree testing, competitor reviews, persona creation and expert evaluations.
- Experienced in mapping experiences and defining changes based on evidence and insight to meet user and business requirements.
- Experienced in producing concise artefacts including personas, journey maps and blueprints.
- Confident in facilitating co‑design workshops and communicating effectively with stakeholders.
- Experience of using, maintaining and contributing to Figma design systems.
- Experienced in visually communicating design solutions.
- Excellent verbal and written communication.
- A proactive problem solver with a ‘can‑do' attitude and a commitment to continual learning and development.
- Contributes to creating an inclusive and positive team environment.
- Actively looks for opportunities for continuous improvement.
- Able to work independently, managing priorities effectively and work at pace.
HOW YOU'LL WORK:
- Rebel Thinking: We don’t accept "good enough". Rebel Thinking is about curiosity with courage. We make it safe to question assumptions, challenge the obvious, and explore smarter, braver ways forward, even when it feels uncomfortable. This is how new ideas, better products, and real breakthroughs happen.
- Make It Happen: "We turn intent into momentum." Making it Happen is about turning ambition into action. We move fast, learn fast, and push through obstacles together. Progress beats perfection, and momentum creates impact.
- Swarming Our Expertise: "Individually smart. Collectively unstoppable." Swarming our Expertise means we win together. We commit to developing our expertise so that by combining diverse skills, perspectives, and experiences, we solve harder problems faster and deliver results no single expert could achieve together.
Benefits:
- Private Medical Insurance
- Life Assurance
- Income protection
- Employee Assistance Programme
- Cycle to Work salary sacrifice scheme
- Tech & Wearables salary sacrifice scheme
- Octopus EV Scheme
- Discounts and deals on a range of items from hotels, holidays and hormone testing to cinema, gyms and will writing
GAIN is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
GAIN Experience - Product Designer employer: Gain
Contact Detail:
Gain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land GAIN Experience - Product Designer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work in product design. Make it visually appealing and easy to navigate, so potential employers can see your talent at a glance.
✨Tip Number 3
Prepare for interviews by practising common UX questions and scenarios. Think about how you can demonstrate your problem-solving skills and your ability to work collaboratively with clients and teams.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace GAIN Experience - Product Designer
Some tips for your application 🫡
Show Your Passion for UX: When you're writing your application, let your enthusiasm for user experience shine through! Share specific examples of projects you've worked on that demonstrate your love for creating user-centred designs.
Tailor Your Portfolio: Make sure your portfolio is tailored to the role. Highlight projects that align with the skills and methodologies mentioned in the job description. We want to see how you’ve tackled real-world problems using your UX expertise!
Be Clear and Concise: In your written application, clarity is key. Use straightforward language and avoid jargon where possible. We appreciate a well-structured application that gets straight to the point while showcasing your skills and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at GAIN!
How to prepare for a job interview at Gain
✨Know Your UX Methods
Make sure you brush up on various UX research methods like usability testing, card sorting, and persona creation. Be ready to discuss how you've applied these techniques in your past projects, as this will show your depth of knowledge and experience.
✨Showcase Your Portfolio
Bring along a well-organised portfolio that highlights your best work in product design. Focus on user-centred solutions and be prepared to explain your design thinking process for each project. This is your chance to demonstrate how your creativity and data-driven approach can lead to impactful results.
✨Prepare for Collaborative Workshops
Since the role involves leading workshops with clients, think about how you would facilitate these sessions. Prepare examples of how you've successfully collaborated with stakeholders in the past, and be ready to share your strategies for engaging participants and driving productive discussions.
✨Embrace Rebel Thinking
Familiarise yourself with the concept of 'Rebel Thinking' that GAIN values. Be prepared to discuss how you challenge assumptions and explore innovative solutions in your work. Show them that you're not just about following the norm but are eager to push boundaries and create breakthroughs.