GAIN Experience - Junior UX Consultant

Overview

Business Unit: GAIN Experience: We create user-centered experiences that drive measurable business impact for public and private sector organisations.

Team: Experience

Reporting to: Insight & UX Director

Location: Bristol or London / Hybrid

ABOUT:

GAIN is a creative-led, insight-driven company that blends data, tech and creativity. We believe the best ideas emerge where intelligence and creativity unite, where insight sparks imagination, and where innovation turns possibility into progress. We are explorers of new frontiers, shaping bold strategies that move people, brands, and businesses forward. Individually and together, our specialist teams provide the vision, data, and confidence brands and organisations need to make braver, more impactful decisions.

Today as GAIN, we work as a united force, using data to fuel creativity, and technology to unlock new possibilities. As imagineers we don’t just embrace innovation - we engineer it, transforming information into action, and ideas into breakthroughs. This is where rebel thinking, smart technology, and data-driven creativity shape the future.

Through our five specialist teams: Creative Studio, Conversion, Customer Science, Experience and Performance. Individually, and together, we work to fuel your growth, and deliver measurable impact.

Responsibilities

• Liaising with clients communicating clearly and positively whilst fostering good relationships and providing excellent service at all times.
• Developing and conducting appropriate research and other UX activities through a range of methodologies including survey, depth interviews, usability testing, card sorting, competitor reviews, personas, journey mapping, service design, IA development, wireframing and prototype development.
• Analysing research to identify problems and opportunities for product or service improvements.
• Making recommendations and confidently communicating these to product and design teams through a variety of formats such as written reports and visualised designs.
• Contributing to collaborative workshops with clients to support them in developing and implementing solutions.
• Working with research participant recruitment teams to identify representative users of a product or service.
• Supporting the wider team, including client services, sales and marketing as required.

Requirements

• Educated to Degree level in a relevant field and/or completed a recognised intensive UX course.
• Some relevant industry experience would be beneficial but not essential.
• Relevant transferable skills and knowledge from other work and life experiences are also valid.
• Experience of visually communicating design solutions.
• Passion for understanding human behaviour and interactions with digital products and services.
• Excellent verbal and written communication.
• Well organised, plans in line with delivery needs and able to adapt when context or requirements change.
• A proactive problem solver with a ‘can-do’ attitude and a commitment to continual learning and development.
• An effective active team member who contributes positively.

How you’ll work

• Constant curiosity: think critically and understand the data, knowing where you need to take action. You’re analytical with the ability to investigate and resolve.
• Pushing boundaries: make the most efficient use of technology, suggesting process improvements.
• The power of our imagination: you’re a problem solver who goes the extra mile. You’ll know the best approach to take with clients to get results.
• Making it happen: you’re proactive and you know you can make a difference. You use sound judgement when making decisions and you take responsibility for your decisions and actions.
• Putting people first: you’ll build effective relationships with people, internally and externally, understanding both business and client needs.

Benefits

Our benefits for UK employees include:

• Private Medical Insurance
• BUPA Life Assurance
• Income protection
• Employee Assistance Programme
• Cycle to Work salary sacrifice scheme
• Tech & Wearables salary sacrifice scheme
• Octopus EV Scheme
• Discounts and deals on a range of items from hotels, holidays and hormone testing to cinema, gyms and will writing.

GAIN is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.