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- Tasks: Manage client relationships and coordinate project delivery in a dynamic data-driven environment.
- Company: GAIN, a creative-led company blending data, tech, and creativity for impactful strategies.
- Benefits: Private medical insurance, life assurance, cycle to work scheme, and discounts on various services.
- Why this job: Join a team that fuels creativity with data and technology, making a real impact.
- Qualifications: 3+ years in account or project management, strong communication, and organisational skills.
- Other info: Hybrid working model with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Business Unit Customer Science: We help brands to get a deeper understanding of their customers and uncover opportunities for more personalised experiences.
About GAIN is a creative-led, insight-driven company that blends data, tech and creativity. We believe the best ideas emerge where intelligence and creativity unite, where insight sparks imagination, and where innovation turns possibility into progress. We are explorers of new frontiers, shaping bold strategies that move people, brands, and businesses forward. Individually and together, our specialist teams provide the vision, data, and confidence brands and organisations need to make braver, more impactful decisions.
The Role We are seeking a hybrid Account & Project Manager to join our Data and Analytics team. This role sits at the intersection of client servicing and delivery coordination, ensuring that projects are delivered accurately, on time, and in line with client objectives. Working closely with technical tracking specialists, the Delivery Manager, and client stakeholders, you will translate briefs into clear requirements, manage timelines and expectations, and act as the client-facing point of contact for Data & Analytics teams work‑streams. You do not need to be a developer, but you must be comfortable working with technical detail and data‑driven marketing concepts.
Responsibilities
- Client & Stakeholder Management
- Serve as the primary point of contact for clients, building strong, lasting partnerships
- Lead regular reviews and quarterly performance sessions
- Clarify briefs, requirements, and expected outcomes with clients and internal teams
- Clearly communicate project status, blockers, decisions, and delivery timelines to stakeholders
- Support account growth through excellent service, delivery, and insight
- Project & Delivery Management
- Scope and estimate tracking and measurement projects with technical leads
- Organise and prioritise workloads in coordination with the Delivery Manager
- Maintain project plans, delivery schedules, and dependency maps
- Manage issue escalation and resolution paths
- Support QA coordination and ensure accurate implementation before sign‑off
- Facilitate handoffs between technical, data, and client teams
- Documentation & Process
- Produce Statements of Work, requirements docs, user stories, and acceptance criteria
- Document implementation plans, tracking specs, and change requests
- Maintain structured records of decisions, risks, dependencies, and test outcomes
- Contribute to process improvement
- Commercial Support
- Support sales/pitch processes. Provide effort estimates and pricing inputs for proposals and SOWs
- Track scope changes and drive change‑control conversations when needed
- Support revenue planning and utilisation insights with the Delivery Manager
Requirements
- Essential
- 3 + years experience in an Account Manager, Project Manager or Client Services role (agency experience preferred)
- Proven track record of managing delivery schedules and multi‑stream work
- Strong client communication and expectation‑setting skills
- Comfortable translating technical concepts into business language
- Strong organisational skills and ability to prioritise under pressure
- High attention to detail and quality
- Familiarity with digital marketing channels and campaign instrumentation
- Nice to Have
- Exposure to tagging tools (e.g. GTM, Floodlight, Meta, TikTok pixels)
- Understanding of analytics platforms (e.g. GA4, Adobe Analytics)
- Experience with JIRA/Confluence or similar PM tooling
- Interest in marketing measurement and attribution
Success Measures
- On‑time delivery rate for D & A projects
- Positive client satisfaction & retention feedback
- Effective scope control and minimal unmanaged rework
- Increased utilisation of the D A& A team through smooth coordination
- Clear documentation and traceability across projects
How You’ll Work
- Constant Curiosity You can think critically and understand the data, knowing where you need to take action. You're analytical with the ability to investigate and resolve.
- Pushing Boundaries You'll make the most efficient use of technology, suggesting process improvements.
- The Power of Our Imagination You're a problem solver who goes the extra mile. You'll know the best approach to take with clients to get results.
- Making It Happen You're proactive and you know you can make a difference. You use your sound judgement when making decisions and you take responsibility for your decisions and actions.
- Putting People First You'll build effective relationships with people, internally and externally, understanding both business and client needs.
Benefits
- Private Medical Insurance BUPA
- Life Assurance
- Income protection
- Employee Assistance Programme
- Cycle to Work salary sacrifice scheme
- Tech & Wearables salary sacrifice scheme
- Octopus EV Scheme
- Discounts and deals on a range of items from hotels, holidays and hormone testing to cinema, gyms and will writing
GAIN is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
GAIN Customer Science - Account / Project Manager employer: Gain
Contact Detail:
Gain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land GAIN Customer Science - Account / Project Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace GAIN Customer Science - Account / Project Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account/Project Manager role. Highlight your experience in client servicing and project management, and don’t forget to mention any relevant tools or methodologies you’ve used.
Showcase Your Communication Skills: Since this role involves a lot of client interaction, it’s crucial to demonstrate your strong communication skills. Use clear and concise language in your application to reflect how you would communicate with clients and stakeholders.
Highlight Your Organisational Skills: We love a candidate who can juggle multiple tasks! Make sure to provide examples of how you’ve successfully managed timelines and priorities in past projects. This will show us that you can handle the fast-paced environment at GAIN.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Gain
✨Know Your Data
As an Account/Project Manager, you'll be working closely with data-driven concepts. Brush up on your understanding of analytics platforms like GA4 or Adobe Analytics. Being able to discuss how these tools can impact client strategies will show your technical comfort and insight.
✨Master Client Communication
Since you'll be the primary point of contact for clients, practice articulating complex ideas in simple terms. Prepare examples of how you've successfully managed client expectations in the past, as this will demonstrate your strong communication skills and ability to build lasting partnerships.
✨Showcase Your Organisational Skills
With multiple projects on the go, it's crucial to highlight your organisational prowess. Bring examples of project plans or timelines you've created, and be ready to discuss how you prioritise tasks under pressure. This will reassure them that you can handle their fast-paced environment.
✨Emphasise Process Improvement
GAIN values innovation and efficiency. Think of instances where you've suggested process improvements in previous roles. Be prepared to discuss how these changes led to better outcomes, showcasing your proactive approach and problem-solving abilities.