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- Tasks: Lead client success initiatives and drive growth through data-driven insights.
- Company: Join Gain Theory, a WPP agency focused on marketing effectiveness.
- Benefits: Enjoy flexible work, brilliant benefits, and a culture that values growth.
- Why this job: Make a real impact by helping brands navigate change and achieve success.
- Qualifications: 10+ years in marketing analytics with proven leadership and data storytelling skills.
- Other info: Be part of a diverse, inclusive team that prioritises respect and collaboration.
The predicted salary is between 43200 - 72000 £ per year.
About WPP: WPP is the trusted growth partner for the world's leading brands. We unite data solutions, world-class creativity, and expert strategic counsel in a single company – powered by our talent and the WPP Open platform to help clients navigate change and deliver transformational growth.
The Opportunity: An inspiring and strategic Client Success Partner to join our client leadership team. This is a pivotal role where you will champion client satisfaction, drive profitable client revenue growth, and foster a thriving, engaged team environment. You are a data-driven, results-oriented leader with exceptional communication, leadership, and problem-solving skills, capable of serving as a strategic advisor and trusted partner to senior client stakeholders. You will have 10+ years of experience in the marketing effectiveness or analytics industry.
What You'll Be Doing:
- Elevating Client Delivery & Insights: translate complex data into clear, impactful insights for senior clients, lead a team of five plus dotted-line relationships to deliver projects on time, within scope and budget, with strong quality assurance. Champion data storytelling and optimize client value from our tools.
- Driving Profitable Client Growth: achieve client growth targets, identify new opportunities, and ensure profitability by proactively managing scope and efficiency. This includes leading new business pitches and demonstrating tangible value we deliver.
- Cultivating Strategic Client Relationships: build and expand relationships with senior client stakeholders, manage scope, and proactively mitigate risks to enhance client satisfaction and advocacy.
- Embodied Thought & Values Leadership: maintain deep knowledge of our offerings and the wider industry, serve as an inspirational leader who embodies our values. Foster collaborative learning and drive high satisfaction within the Client Success team.
What We Want From You:
- Proven Leadership: experience leading and mentoring client-facing teams to achieve high performance and satisfaction.
- Exceptional Data Acumen: ability to interpret complex data, translate it into clear insights, and deliver impactful data storytelling to senior audiences.
- Strategic & Commercial Mindset: track record of driving profitable client growth, managing budgets, identifying value opportunities, and contributing to new business acquisition.
- Client Relationship Mastery: success building and nurturing strong, trust-based relationships with senior client stakeholders, expanding influence, and ensuring high satisfaction.
- Project & Financial Management: expertise in managing complex projects, scope, and financial performance.
- Industry Knowledge: deep understanding of marketing effectiveness, analytics, and relevant trends with keen interest in clients' industries.
- Values Alignment: natural inclination to embody and promote core values: Be Curious, Be Positive, Act with Consideration, and Make it Better.
Your Impact Will Be Measured By:
- Exceptional client satisfaction (Performance, Preference, Likelihood to Recommend).
- Achieving net sales growth targets.
- Expansion and deepening of active client stakeholder relationships with increased influence and advocacy.
- Demonstrable value generated for our clients.
- High satisfaction within your Client Success team.
Key Relationships You'll Build:
- Clients
- Client Success Group & Executive Leadership Team
- The Gain Theory Data, Analytics and Operations community, plus New Business and Strategy teams
Why work for us? Gain Theory is committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect. We cultivate an environment reflective of our greatest asset: our people. This commitment inspires growth and equitable outcomes for everyone as well as the clients and communities we serve.
What We Pride Ourselves On:
- Growth and development
- Meaningful work
- Flexible by design
- Brilliant benefits
- Culture with Heart
What We Do: Gain Theory is a global marketing effectiveness and foresight consultancy. Our vision is to accelerate growth for ambitious brands by providing data-informed investment decisions. High-touch consultancy powered by partnerships and proprietary technology powers our award-winning solutions. As a WPP consultancy, Gain Theory has access to data, expertise and tools that create a differentiated offering.
Gain Theory is a WPP agency. We are a people-centric organization whose culture is underpinned by four values: Be Curious, Be Positive, Make it Better and Act with Consideration. We channel these values through our behaviours in the way we work and interact with each other and our clients. WPP (Gain Theory) is an equal opportunity employer and considers applicants without discrimination. We are committed to fostering a culture of respect where everyone belongs and has equal opportunities to progress in their careers.
Client Success Partner (12-month FTC) in London employer: Gain Theory
Contact Detail:
Gain Theory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Partner (12-month FTC) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at WPP or Gain Theory. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising your data storytelling skills. Since this role is all about translating complex data into clear insights, make sure you can showcase your ability to do just that in a way that resonates with senior stakeholders.
✨Tip Number 3
Showcase your leadership experience! Be ready to share specific examples of how you've led teams to success and fostered client relationships. This will demonstrate your fit for the Client Success Partner role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Gain Theory.
We think you need these skills to ace Client Success Partner (12-month FTC) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Success Partner role. Highlight your experience in client relationships and data storytelling, as these are key aspects of the job. We want to see how your skills align with what we’re looking for!
Showcase Your Leadership Skills: Since this role involves leading a team, don’t forget to mention your leadership experience. Share specific examples of how you've mentored teams or driven client satisfaction in the past. We love seeing how you embody our values through your leadership style!
Be Data-Driven: As a data-driven company, we appreciate candidates who can interpret complex data. Include examples of how you've used data to drive decisions or improve client outcomes. This will show us that you understand the importance of data in delivering value to clients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows us you’re genuinely interested in joining our team at Gain Theory!
How to prepare for a job interview at Gain Theory
✨Know Your Data Inside Out
As a Client Success Partner, you'll need to demonstrate exceptional data acumen. Make sure you can interpret complex data and translate it into clear insights. Prepare examples of how you've used data storytelling to drive client success in the past.
✨Showcase Your Leadership Skills
This role requires proven leadership experience. Be ready to discuss your approach to mentoring teams and achieving high performance. Share specific instances where your leadership directly contributed to client satisfaction or team success.
✨Build Rapport with Clients
Client relationship mastery is key. Think about how you've built trust-based relationships with senior stakeholders. Prepare to share strategies you've used to enhance client satisfaction and advocacy, as well as how you’ve managed scope and mitigated risks.
✨Align with Company Values
Gain Theory values curiosity, positivity, consideration, and improvement. Reflect on how these values resonate with you and prepare to discuss how you've embodied them in your previous roles. This will show that you're not just a fit for the job, but also for the company culture.