Gain Theory is part ofWPP , the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel. The opportunity: The Client Success Manager will report to the Client Success Director and work closely with the client leadership team to ensure optimal delivery and satisfaction. The ideal candidate should have a minimum of 3 years of experience in project management, client relationship management, and data analytics. The Client Success Manager should be able to work in a fast-paced environment, manage multiple projects simultaneously, and prioritize tasks effectively. They should have excellent problem-solving skills, attention to detail, and a proactive approach to identifying and resolving issues. The successful candidate should have a deep understanding of the Marketing Effectiveness and analytics industry and be up to date with the latest trends and developments. They should be able to interpret data and analytics insights and present them in a clear and concise manner to clients. The Client Success Manager should be a team player and possess effective communication and interpersonal skills to collaborate effectively with cross-functional teams. What you’ll be doing: Accountabilities: Drive optimal client project processes for work delivery and client satisfaction. Deliver high-quality client materials in line with strategic objectives. Contribute to collaborative team learning and knowledge sharing to strengthen capabilities. Deliver in specific areas of client engagement and management as defined by client leadership. Support with client growth initiatives and new business pitches. Cross-collaboration with analytics, data, and ops team members to ensure a well-functioning squad with high levels of satisfaction. Maintains a strong focus on the Marketing Effectiveness our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve. What we pride ourselves on: Growth and development Flexible by design Brilliant benefits Culture with Heart Our exceptional and skilled team defines Gain Theory. That's why we seek individuals who strive for excellence and continually challenge us to improve. What we do Gain Theory is a global marketing effectiveness and foresight consultancy. Our vision is to accelerate growth for ambitious brands by giving clients the confidence to make better data-informed investment decisions. High-touch consultancy powered by unique partnerships and proprietary technology are used to power our award-winning solutions. As a WPP consultancy, Gain Theory also has access to a range of data, expertise, and tools that create a truly differentiated offering. Gain Theory is a WPP agency (NYSE: WPP). Who we are We are a people-centric organisation whose culture is underpinned by 4 important values: Be Curious , Be Positive , Make it Better and Act with Consideration. We channel these values through our behaviours, in the way we work, and in the interactions we have with each other and our clients. WPP (Gain Theory) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. Note: We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment Noted. #J-18808-Ljbffr
Client Success Manager (MMM) Marketing Effectiveness & Intelligence London,United Kingdom employer: Gain Theory
Gain Theory, as part of WPP, offers an exceptional work environment that prioritises diversity, equity, and inclusion, ensuring every employee feels valued and respected. With a strong focus on growth and development, employees benefit from flexible working arrangements, brilliant benefits, and a culture that encourages curiosity and collaboration. This role not only provides the opportunity to work with leading brands but also fosters personal and professional growth within a supportive team dedicated to excellence in marketing analytics.
