At a Glance
- Tasks: Drive client satisfaction and manage multiple projects in a fast-paced environment.
- Company: Gain Theory, part of WPP, is a global marketing consultancy focused on growth.
- Benefits: Flexible work culture, brilliant benefits, and opportunities for personal growth.
- Other info: Embrace a people-centric culture with values that promote curiosity and positivity.
- Why this job: Join a diverse team and make a real impact in the marketing analytics industry.
- Qualifications: 3+ years in project management and strong analytical skills required.
The predicted salary is between 63000 - 77000 £ per year.
Gain Theory is part of WPP , the trusted growth partner for the world's leading brands.
Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel.
The opportunity
The Client Success Manager will report to the Client Success Director and work closely with the client leadership team to ensure optimal delivery and satisfaction.
The ideal candidate should have a minimum of 3 years of experience in project management, client relationship management, and data analytics.
The Client Success Manager should be able to work in a fast-paced environment, manage multiple projects simultaneously, and prioritize tasks effectively.
They should have excellent problem-solving skills, attention to detail, and a proactive approach to identifying and resolving issues.
The successful candidate should have a deep understanding of the Marketing Effectiveness and analytics industry and be up to date with the latest trends and developments.
They should be able to interpret data and analytics insights and present them in a clear and concise manner to clients.
The Client Success Manager should be a team player and possess effective communication and interpersonal skills to collaborate effectively with cross-functional teams.
What you’ll be doing
Accountabilities
- Drive optimal client project processes for work delivery and client satisfaction.
- Deliver high-quality client materials in line with strategic objectives.
- Contribute to collaborative team learning and knowledge sharing to strengthen capabilities.
- Deliver in specific areas of client engagement and management as defined by client leadership.
- Support with client growth initiatives and new business pitches.
- Cross-collaboration with analytics, data, and ops team members to ensure a well-functioning squad with high levels of satisfaction.
- Maintains a strong focus on the Marketing Effectiveness & analytics industry and those of our clients.
KPIs & Success Factors
- Client Satisfaction: Performance, Preference and Likelihood to Recommend
- Active Client Stakeholder #s
- Influence of Client Stakeholders
- Value Generated for Clients
- Client Advocacy (willingness to enter awards, provide references, awards)
- Average Annual Client Size
- Client Success Employee Satisfaction
Critical Capabilities
- Data and analytical interpretation skills to bring GT insights to life for a client audience.
- Proficient in supporting project and client relationship management.
- Knowledgeable in SOW oversight and risk management practices.
- Committed to supporting quality assurance and best practice adherence.
- Effective communication and interpersonal skills to aid team collaboration.
- Strategic assistance in financial analysis for client budgeting and profitability insights.
- Lives and breathes Gain Theory values.
Key Relationships
- Clients, Client Success Group
- Data, Analytics and Operations Practice Areas, New Business and Strategy
What we want from you
- 3+ years of experience in an analytically focused leadership role, preferably within marketing analytics, consulting, or a related field.
- Strong understanding of
Marketing Mix Modeling, econometrics, or attribution methods .
- Proven ability to lead, manage, and develop high-performing Client Success teams.
- Demonstrated ability to manage client relationships and communicate complex analytics to non-technical audiences.
- Strong strategic thinking and problem-solving skills.
- Strong commercial mindset with experience identifying new opportunities.
- Excellent communication, presentation, and stakeholder management skills.
- Proven project management experience, with the ability to manage multiple projects simultaneously.
- Skilled in tools such as Excel, Power Point, and at least one analytics environment (R, Python, or similar).
- Bachelor's or Master's degree in a quantitative field (e. g., Statistics, Economics, Mathematics).
Why work for us?
Gain Theory is committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect.
As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people.
We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.
What we pride ourselves on
- Growth and development
- Flexible by design
- Brilliant benefits
- Culture with Heart
Our exceptional and skilled team defines Gain Theory. That's why we seek individuals who strive for excellence and continually challenge us to improve.
What we do
Gain Theory is a global marketing effectiveness and foresight consultancy.
Our vision is to accelerate growth for ambitious brands by giving clients the confidence to make better data-informed investment decisions.
High-touch consultancy powered by unique partnerships and proprietary technology are used to power our award-winning solutions.
As a WPP consultancy, Gain Theory also has access to a range of data, expertise, and tools that create a truly differentiated offering.
Gain Theory is a WPP agency (NYSE: WPP).
Who we are
We are a people-centric organisation whose culture is underpinned by 4 important values: Be Curious , Be Positive , Make it Better and Act with Consideration.
We channel these values through our behaviours, in the way we work, and in the interactions we have with each other and our clients.
WPP (Gain Theory) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics.
We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
Note: We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment
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Client Success Manager (MMM) employer: Gain Theory
Gain Theory, as part of WPP, offers an exceptional work environment that prioritises diversity, equity, and inclusion, ensuring every employee feels valued and respected. With a strong focus on growth and development, employees benefit from flexible working arrangements, brilliant benefits, and a culture that encourages curiosity and collaboration. This role not only provides the opportunity to work with leading brands but also fosters personal and professional growth within a supportive team dedicated to excellence in marketing analytics.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Manager (MMM)
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Gain Theory and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Gain Theory are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Gain Theory on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Gain Theory. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Client Success Manager (MMM)
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Gain Theory. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Gain Theory:Show us that you’ve done your homework! In your application, briefly mention what you admire about Gain Theory’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Gain Theory
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Gain Theory will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Gain Theory, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
