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- Tasks: Lead strategic client relationships and drive measurable business outcomes through advanced analytics.
- Company: Gain Theory, a global marketing effectiveness consultancy with a people-centric culture.
- Benefits: Flexible work environment, brilliant benefits, and opportunities for personal growth.
- Why this job: Shape the future of client success while working with top brands and innovative data solutions.
- Qualifications: 8+ years in client success or marketing analytics, strong leadership and communication skills required.
- Other info: Join a diverse team committed to inclusivity and continuous improvement.
The predicted salary is between 72000 - 108000 ÂŁ per year.
We are seeking a Senior Client Success Director with deep expertise in Marketing effectiveness and econometrics to lead our most strategic client relationships and shape the future of our client success function. In this senior leadership role, you will serve as a trusted advisor to C‑suite executives, ensuring our advanced analytics solutions deliver measurable business outcomes while driving account growth and retention. The Client Success Senior Director will be responsible for client leadership across a selection of Gain Theory’s portfolio. The ideal candidate should have a minimum of 8 years of experience in client relationship management and data analytics.
What you’ll be doing:
- Project Delivery: Ensures projects within remit are managed to time and scope. Highlights any risks to client lead. Puts in place robust quality assurance techniques and follows them to ensure work going to clients is right first time. Uses data and analytics interpretation skills to bring insights to life for a mid‑senior audience. Is a strong data storyteller who can explain complex insights at a simple, impactful level to a variety of audiences. Ensures clients have full knowledge and training of Gain Theory Interactive, highlighting any bugs or enhancements to the GTI team. Ensures projects are following Operational Excellence process and that there is full adherence from Client Success team. Looks for opportunities to drive profitable growth for clients and take on incremental opportunities. Identifies values driven for clients and looks to assist clients in recognising that value. Understands how decisions made on projects will impact profitability and looks to run more efficient processes or tighter management of scope. Is involved in new business pitches as part of a wider team.
- Client Management: Manages against SOW to ensure limited scope creep and slippages. Implements plans to drive higher client satisfaction across every metric, highlighting any issues to client leadership. Helps to increase the number of stakeholders and advocacy at the right level. Works with client leadership to embed plan. Works with client leadership on risk mitigation process, highlighting any risks early and working on plans to mitigate.
- Thought Leadership: Has sufficient knowledge of most of Gain Theory solutions, systems and ways of working to have a healthy conversation with a client in any aspect of Gain Theory's offering. Maintains a solid understanding of their clients' industries, keeping up to date with key trends and seeking opportunities for growth. Maintains a good understanding of the marketing effectiveness industry, assessing for threats, challenges and opportunities that said industry presents to client relationships.
- Values & Team: Is an inspirational leader for Client Success Managers. Implements initiatives to improve Client Success team satisfaction within squad. Facilitates collaborative learning and knowledge sharing to boost team capabilities.
What we want from you:
- 8+ years of experience in client success, consulting, or marketing analytics roles, with significant client-facing responsibility.
- Demonstrated expertise in Marketing Mix Modeling and econometrics.
- Proven ability to lead, manage, and develop high‑performing Client Success teams.
- Demonstrated success in managing enterprise portfolios and influencing C‑suite stakeholders across global brands.
- Strong strategic thinking and problem‑solving skills.
- Excellent communication, presentation, and stakeholder management skills.
- Proven project management experience, with the ability to manage multiple projects simultaneously.
- Bachelor's or Master's degree in a quantitative field (e.g., Statistics, Economics, Mathematics).
Why work for us? Gain Theory is committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.
What we pride ourselves on: Growth and development, Flexible by design, Brilliant benefits, Culture with Heart.
Gain Theory is a global marketing effectiveness and foresight consultancy. Our vision is to accelerate growth for ambitious brands by giving clients the confidence to make better data‑informed investment decisions.
WPP (Gain Theory) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
Senior Client Success Director Marketing Effectiveness & Intelligence London, England, United K[...] employer: Gain Theory Ltd
Contact Detail:
Gain Theory Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Success Director Marketing Effectiveness & Intelligence London, England, United K[...]
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at Gain Theory. A personal introduction can make all the difference in getting your foot in the door.
✨Tip Number 2
Prepare for the interview by diving deep into Gain Theory's offerings. Understand their marketing effectiveness solutions and think about how your experience aligns with their needs. Show them you’re not just another candidate, but someone who truly gets what they do.
✨Tip Number 3
Be ready to showcase your data storytelling skills. Practice explaining complex analytics in simple terms, as this is crucial for the role. Use examples from your past experiences to illustrate how you've turned data into actionable insights.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role and how you can contribute to Gain Theory can leave a lasting impression. Plus, it shows you’re genuinely interested!
We think you need these skills to ace Senior Client Success Director Marketing Effectiveness & Intelligence London, England, United K[...]
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Senior Client Success Director. Highlight your experience in marketing effectiveness and econometrics, and don’t forget to showcase your client relationship management skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've driven client success in the past and how you can do the same at Gain Theory. Keep it engaging and relevant!
Showcase Your Data Storytelling Skills: Since this role involves interpreting complex datasets, make sure to highlight your data storytelling abilities. Give us examples of how you've simplified complex insights for clients in previous roles. We love a good data story that drives results!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Gain Theory Ltd
✨Know Your Data Inside Out
As a Senior Client Success Director, you'll need to demonstrate your expertise in marketing effectiveness and econometrics. Brush up on key concepts like Marketing Mix Modelling and ROI analysis. Be ready to discuss how you've used data to drive client success in previous roles.
✨Master the Art of Storytelling
You’ll be explaining complex datasets to C-suite executives, so practice turning data insights into compelling narratives. Use real-life examples where your insights led to measurable business outcomes. This will show that you can not only interpret data but also communicate it effectively.
✨Showcase Your Leadership Skills
This role requires you to inspire and lead a team. Prepare to discuss your leadership style and how you've developed high-performing teams in the past. Think of specific initiatives you've implemented to boost team morale and performance.
✨Understand Their Business
Research Gain Theory and its clients thoroughly. Familiarise yourself with their industry trends, challenges, and opportunities. This knowledge will help you position yourself as a trusted advisor who understands their business objectives and can leverage Gain Theory’s solutions to deliver exceptional value.
