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- Tasks: Lead client success initiatives and transform data into impactful insights.
- Company: Join Gain Theory, a dynamic WPP consultancy focused on marketing effectiveness.
- Benefits: Enjoy flexible work, brilliant benefits, and a culture that values growth.
- Why this job: Make a real impact by driving client satisfaction and fostering team success.
- Qualifications: 10+ years in marketing analytics with strong leadership and data skills.
- Other info: Be part of a diverse, inclusive workplace that champions personal and professional development.
The predicted salary is between 36000 - 60000 £ per year.
WPP is the trusted growth partner for the world's leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.
The opportunity: An inspiring and strategic Client Success Partner to join our client leadership team. This is a pivotal role where you'll champion client satisfaction, drive profitable client revenue growth, and foster a thriving, engaged team environment. You are a data-driven and results-oriented leader with exceptional communication, leadership, and problem-solving skills, capable of serving as a strategic advisor and trusted partner to senior client stakeholders. You will have 10 years + experience in the marketing effectiveness or analytics industry.
What you'll be doing:
- Elevating Client Delivery & Insights: You'll translate complex data into clear, impactful insights for senior clients, leading your team of five individuals plus more dotted line relationships to deliver projects on time, scope, and budget, with robust quality assurance. You'll champion data storytelling and optimize client value from our tools.
- Driving Profitable Client Growth: You'll achieve client growth targets, identify new opportunities, and ensure profitability by proactively managing scope and efficiency. This includes leading new business pitches and demonstrating the tangible value we deliver.
- Cultivating Strategic Client Relationships: You'll build and expand strong relationships with senior client stakeholders, manage scope effectively, and proactively mitigate risks to enhance overall client satisfaction and advocacy.
- Embodying Thought & Values Leadership: You'll maintain deep knowledge of our offerings and the wider industry, serving as an inspirational leader who embodies Gain Theory's values. You'll foster collaborative learning and drive high satisfaction within your Client Success team.
What we want from you:
- Proven Leadership: Experience leading and mentoring client-facing teams to achieve high performance and satisfaction.
- Exceptional Data Acumen: A strong ability to interpret complex data, translate it into clear insights, and deliver impactful data storytelling to senior audiences.
- Strategic & Commercial Mindset: A track record of driving profitable client growth, managing budgets, identifying value opportunities, and contributing to new business acquisition.
- Client Relationship Mastery: Demonstrated success in building and nurturing strong, trust-based relationships with senior client stakeholders, expanding influence, and ensuring high satisfaction.
- Project & Financial Management: Expertise in managing complex projects, scope, and financial performance effectively.
- Industry Knowledge: Deep understanding of marketing effectiveness, analytics, and relevant industry trends, coupled with a keen interest in clients' specific industries.
- Values Alignment: A natural inclination to embody and promote our core values: Be Curious, Be Positive, Act with Consideration, and Make it Better.
Your Impact Will Be Measured By:
- Exceptional client satisfaction (Performance, Preference, Likelihood to Recommend).
- Achieving net sales growth targets.
- Expansion and deepening of active client stakeholder relationships with increased influence and advocacy of client stakeholders.
- Demonstrable and substantial value generated for our clients.
- High satisfaction within your Client Success team.
Key Relationships You'll Build:
- Clients
- Client Success Group & Executive Leadership Team
- The Gain Theory Data, Analytics and Operations community, plus New Business and Strategy teams
Why work for us? Gain Theory is committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect. As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.
What we pride ourselves on: Growth and development, Flexible by design, Brilliant benefits, Culture with Heart. Our exceptional and skilled team defines Gain Theory. That's why we seek individuals who strive for excellence and continually challenge us to improve.
What we do: Gain Theory is a global marketing effectiveness and foresight consultancy. Our vision is to accelerate growth for ambitious brands by giving clients the confidence to make better data-informed investment decisions. High-touch consultancy powered by unique partnerships and proprietary technology are used to power our award-winning solutions.
Gain Theory is a WPP agency (NYSE: WPP). Who we are: We are a people-centric organisation whose culture is underpinned by 4 important values: Be Curious, Be Positive, Make it Better and Act with Consideration. We channel these values through our behaviours, in the way we work, and in the interactions we have with each other and our clients.
WPP (Gain Theory) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
Client Success Partner (12-month FTC) Marketing Effectiveness & Intelligence London, England, U[...] employer: Gain Theory Ltd
Contact Detail:
Gain Theory Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Partner (12-month FTC) Marketing Effectiveness & Intelligence London, England, U[...]
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on social media. The more people know you’re looking for a role, the better your chances of landing that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you showcase why you’re the perfect fit for the Client Success Partner role.
✨Tip Number 3
Practice your data storytelling skills! Be ready to explain complex data insights in a way that’s engaging and easy to understand. This is key for impressing senior client stakeholders during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Gain Theory.
We think you need these skills to ace Client Success Partner (12-month FTC) Marketing Effectiveness & Intelligence London, England, U[...]
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Success Partner role. Highlight your experience in marketing effectiveness and analytics, and show how your skills align with what we’re looking for at Gain Theory.
Showcase Your Data Skills: Since this role is all about data-driven insights, don’t shy away from showcasing your ability to interpret complex data. Use examples that demonstrate your knack for turning numbers into compelling stories that resonate with senior clients.
Emphasise Client Relationships: We want to see your success in building strong client relationships. Share specific instances where you’ve nurtured trust-based partnerships and how that led to client satisfaction and growth.
Be Authentic: Let your personality shine through! We value authenticity and want to know who you are beyond your qualifications. Share your values and how they align with ours at Gain Theory, especially around being curious and making things better.
How to prepare for a job interview at Gain Theory Ltd
✨Know Your Data Inside Out
As a Client Success Partner, you'll need to demonstrate exceptional data acumen. Make sure you understand the key metrics and insights relevant to the role. Prepare examples of how you've translated complex data into actionable strategies in your previous roles.
✨Showcase Your Leadership Skills
This role requires proven leadership experience. Be ready to discuss how you've led teams to success, mentored individuals, and fostered a positive team environment. Share specific instances where your leadership made a tangible impact on client satisfaction or project outcomes.
✨Build Rapport with Your Interviewers
Client relationship mastery is crucial for this position. During the interview, focus on building rapport with your interviewers. Ask insightful questions about their experiences and challenges, and relate them back to your own experiences to show that you can be a trusted partner.
✨Align with Company Values
Gain Theory values curiosity, positivity, consideration, and improvement. Reflect on these values in your responses and provide examples of how you've embodied them in your work. This will show that you're not just a fit for the role, but also for the company culture.