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For Companies At a Glance
- Tasks: Lead client relationships and deliver data-driven insights to drive growth.
- Company: Gain Theory is a top global consultancy focused on marketing effectiveness and analytics.
- Benefits: Enjoy a collaborative culture, professional growth opportunities, and the chance to make an impact.
- Why this job: Join a team that values curiosity and positivity while helping ambitious brands succeed.
- Qualifications: 8+ years in client management and data analytics required; strong communication skills essential.
- Other info: Be part of a dynamic team that fosters learning and innovation.
The predicted salary is between 48000 - 72000 £ per year.
Who we are & what we do:
Gain Theory is a leading global marketing effectiveness and foresight consultancy. We combine quality data, proprietary technology, and advanced analytics to give our clients the confidence to make better-informed investment decisions that drive growth.
Growth is the defining characteristic of a successful organisation and Gain Theory’s vision is to accelerate growth for ambitious brands. We define ambitious brands as those that generate earnings/profits that are above the industry average. We deliver:
- Data strategy, harmonization, and visualization.
- Advanced analytics and modelling, including MMM (Marketing Mix Modelling), attribution and unified measurement, testing, segmentation, behavioural sciences, choice analytics, simulation, war gaming and forecasting.
- High-touch consultancy that includes bespoke roadmaps, training and education, industry benchmarking and activation planning.
At Gain Theory, we love accelerating growth for our people. As a Gain Theorist, you will need to demonstrate behaviours which support our values.
Our values are: Be Curious, Be Positive , Act with Consideration and Make it Better . You can read more about our values here:
Role Description
The Client Success Director will be responsible for client leadership across a selection of Gain Theory’s portfolio. The ideal candidate should have a minimum of 8 years of experience in client relationship management and data analytics. We expect this person to be the primary point of contact for senior client stakeholders and to act as a trusted advisor, deeply understanding client business objectives and leveraging Gain Theory’s expertise to deliver exceptional value and drive measurable results.
We require someone who has a deep understanding of data and analytics, able to interpret complex datasets and extract actionable insights that drive client success. This person should serve as an inspirational leader within the Client Success team, fostering a collaborative and results-oriented environment.
Key Activities & Accountabilities
Delivery:
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- Ensures projects within remit are managed to time and scope. Highlights any risks to client lead.
- Puts in place robust quality assurance techniques and follows them to ensure work going to clients is right first time.
- Uses data and analytics interpretation skills to bring insights to life for a mid-senior audience (i.e. most senior day-to-day client stakeholder)
- Is a strong data storyteller who can explain complex insights at a simple, impactful level to a variety of audiences.
- Ensures clients have full knowledge and training of Gain Theory Interactive, highlighting any bugs or enhancements to the GTI team.
- Ensures projects are following Operational Excellence process and that there is full adherence from Client Success team.
Financial:
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- Looks for opportunities to drive profitable growth for clients and take on incremental (e.g. 1-30% growth) opportunities. Bring in client lead and senior team for larger opportunities.
- Identifies values driven for clients and looks to assist clients in recognising that value.
- Understands how decisions made on projects will impact profitability and looks to run more efficient processes or tighter management of scope, designed in consultancy with client lead.
- Understands how actions they take will impact overall Gain Theory profitability and looks to make the right decisions towards this at all times
- Is involved in new business pitches as part of a wider team. May be expected to lead opportunities that do not need a large team.
Client Management
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- Manages against SOW to ensure limited scope creep and slippages.
- Implements plans to drive higher client satisfaction across every metric, highlighting any issues to client leadership.
- Helps to increase number of stakeholders and advocacy at the right level (e.g. most senior day to day stakeholder). Works with client leadership to embed plan.
- Works with client leadership on risk mitigation process, highlighting any risks early and working on plans to mitigate.
Thought Leadership
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- Has sufficient knowledge of most of Gain Theory solutions, systems and ways of working to have a healthy conversation with a client in any aspect of Gain Theory’s offering. Is actively looking to learn in this space.
- Maintains a solid understanding of their clients’ industries, keeping up to date with key trends and seeking opportunities for growth.
- Maintains a good understanding of the marketing effectiveness industry, assessing for threats, challenges and opportunities that said industry presents to client relationships.
Values and Team
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- Is an inspirational leader for Client Success Managers.
- Implements initiatives to improve Client Success team satisfaction within squad. Understands what drives employee satisfaction and looks to make things better for all.
- Facilitates collaborative learning and knowledge sharing to boost team capabilities.
KPIs and Success Factors
- Net Sales Growth
- # of Client Stakeholders
- Client Influence
- Client Advocacy
- Client Satisfaction
- Client Success Practice Area ESAT
- OPEX Implementation
- Value generated for Clients
- Awards entered
Key Relationships
- Clients
- Client Success Group
- Data, Analytics and Operations Practice Areas
- New Business and Strategy
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Client Success Director (Contract) Client Services London, England, United Kingdom employer: Gain Theory LLC.
Contact Detail:
Gain Theory LLC. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Director (Contract) Client Services London, England, United Kingdom
✨Tip Number 1
Familiarize yourself with Gain Theory's services and solutions. Understanding our data strategy, advanced analytics, and consultancy offerings will help you speak confidently about how you can drive client success.
✨Tip Number 2
Showcase your experience in client relationship management and data analytics during networking opportunities. Engage with professionals in the industry to build connections that could lead to referrals or insights about the role.
✨Tip Number 3
Demonstrate your ability to interpret complex datasets by preparing examples of past projects where you extracted actionable insights. This will highlight your analytical skills and your capacity to communicate effectively with clients.
✨Tip Number 4
Emphasize your leadership qualities and collaborative spirit. Gain Theory values an inspirational leader who fosters a results-oriented environment, so be ready to discuss how you've successfully led teams in the past.
We think you need these skills to ace Client Success Director (Contract) Client Services London, England, United Kingdom
Some tips for your application 🫡
Understand the Company: Before applying, take some time to understand Gain Theory's mission and values. Familiarize yourself with their approach to marketing effectiveness and how they leverage data analytics to drive growth for clients.
Tailor Your CV: Make sure your CV highlights relevant experience in client relationship management and data analytics. Emphasize any leadership roles you've held and specific achievements that demonstrate your ability to drive client success.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your values align with those of Gain Theory. Provide examples of how you've acted as a trusted advisor in previous roles and how you can contribute to their mission of accelerating growth.
Showcase Your Data Storytelling Skills: Since the role requires strong data storytelling abilities, include examples in your application that demonstrate how you've successfully interpreted complex datasets and communicated insights to various audiences.
How to prepare for a job interview at Gain Theory LLC.
✨Showcase Your Data Storytelling Skills
As a Client Success Director, you'll need to explain complex data insights in a simple and impactful way. Prepare examples from your past experiences where you successfully communicated data-driven insights to clients or stakeholders.
✨Demonstrate Your Client Relationship Management Experience
Highlight your experience in managing client relationships, especially with senior stakeholders. Be ready to discuss specific strategies you've used to build trust and drive client success.
✨Align with Gain Theory's Values
Familiarize yourself with Gain Theory's values: Be Curious, Be Positive, Act with Consideration, and Make it Better. Think of examples that demonstrate how you embody these values in your professional life.
✨Prepare for Financial Acumen Questions
Expect questions about how your decisions impact profitability and growth. Be prepared to discuss how you've identified opportunities for profitable growth in previous roles and how you managed project scopes effectively.
