Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead employee relations, manage complex cases, and coach managers for better people decisions.
- Company: Join GAIL's, a vibrant bakery chain with a supportive culture.
- Benefits: Enjoy free food, generous discounts, 33 days holiday, and a pension scheme.
- Why this job: Make a real impact on employee relations while growing your career in a dynamic environment.
- Qualifications: Strong ER expertise, excellent communication skills, and a passion for coaching.
- Other info: Be part of a team that values fairness and transparency in the workplace.
The predicted salary is between 36000 - 60000 £ per year.
The ER Lead will own holistic case management across GAIL’s, providing expert advice to Operations Managers, Bakery Managers, Support Office Managers and People Partners. You will also support or play an active role yourself in various ER processes. You will be instrumental in ensuring we maintain a fair, transparent, and legally compliant approach across all ER matters as well as improving the capability of the Operations Teams and Bakery Managers across GAIL’s to make better people-related decisions and work more independently as we grow to >300 bakeries.
Working closely with the 3 regionally aligned People Partners (London, North & South), you will agree robust and efficient ways of working, provide admin support, be a trusted confidant, ensure ER related letters and communication are sent correctly and on time, produce evidence packs, ensure investigative processes are thorough and robust, as well as provide training to line managers and our network of ER Champions across the UK.
WHAT YOU'LL DO
- Be the trusted ER expert for People Partners and managers, offering clear, commercial advice.
- Lead complex ER cases (grievances, disciplinaries, investigations, performance, sickness and conflict) from start to finish.
- Coach Chairs through formal hearings and ensure fair, consistent and legally sound outcomes.
- Own ER governance: trackers, monthly reporting, case documentation, policy consistency and letter sign-off.
- Manage ACAS and Employment Tribunal cases, working closely with our external solicitor.
- Train and uplift manager capability through workshops, ER champions and ongoing coaching.
- Lead DSAR responses and support with data accuracy, compliance and record keeping.
- Drive improvements in policy, process and ways of working using insights from case trends.
- Partner with L&D, Talent, Payroll, People Services and Operations to ensure a joined-up, inclusive people experience.
- Champion our values, calling out poor behaviour and modelling excellence in how we treat people.
WHAT YOU WILL BRING
- Strong ER expertise and experience handling complex, high-risk cases confidently.
- Excellent judgment, communication, and the ability to balance risk with pragmatism.
- A coaching mindset and passion for developing manager capability.
- Ability to stay calm, fair and objective when dealing with sensitive issues.
- Strong organisation skills and a love for process, accuracy and great documentation.
- A visible, approachable style that builds trust across all levels.
BENEFITS BAKED IN
- Free food and drink when working
- 50% off food and drink when not working
- 33 days holiday
- Pension Scheme
- Discounts and Savings from high-street retailers and restaurants
- 24 hour GP service
- Cycle to work scheme
- Twice yearly pay review
- Development programmes for you to RISE with GAIL’s
Employee Relations Lead NEW GAIL\'s Support Office Competitive Camden, London Support Team in Camden Town employer: GAIL's Bread
Contact Detail:
GAIL's Bread Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Employee Relations Lead NEW GAIL\'s Support Office Competitive Camden, London Support Team in Camden Town
✨Tip Number 1
Network like a pro! Reach out to current employees at GAIL's through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the ER Lead role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by practising common ER scenarios. Think about how you'd handle grievances, disciplinaries, and investigations. We want you to showcase your expertise and problem-solving skills, so be ready to share real-life examples from your past experience.
✨Tip Number 3
Show off your coaching mindset! During interviews, highlight how you've developed manager capabilities in previous roles. We love candidates who can uplift others, so share specific instances where you've trained or supported teams in handling ER matters.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the GAIL's family. Let's get you on board!
We think you need these skills to ace Employee Relations Lead NEW GAIL\'s Support Office Competitive Camden, London Support Team in Camden Town
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Employee Relations Lead role. Highlight your relevant experience in handling complex ER cases and your ability to provide clear, commercial advice. We want to see how you can bring your unique skills to our team!
Showcase Your Expertise: Don’t hold back on showcasing your strong ER expertise! Share specific examples of how you've managed high-risk cases or improved processes in previous roles. This will help us see how you can contribute to maintaining a fair and legally compliant approach at GAIL’s.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to understand your qualifications and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to be part of the GAIL’s family!
How to prepare for a job interview at GAIL's Bread
✨Know Your ER Stuff
Make sure you brush up on your employee relations knowledge. Understand the key processes like grievances, disciplinaries, and investigations. Being able to discuss these confidently will show that you're the expert they need.
✨Showcase Your Coaching Skills
Since the role involves training and uplifting manager capability, be ready to share examples of how you've coached others in the past. Highlight your passion for developing people and how you've made a positive impact in previous roles.
✨Be Prepared for Scenario Questions
Expect to face scenario-based questions that test your judgement and decision-making skills. Think about how you would handle complex cases and be ready to explain your thought process clearly and logically.
✨Demonstrate Your Organisational Skills
This role requires strong organisation and documentation skills. Bring examples of how you've managed case documentation or improved processes in the past. Showing that you love structure and accuracy will resonate well with the interviewers.
