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- Tasks: Lead sales and customer service for a luxury travel business in Asia.
- Company: Dynamic HNW travel company focused on personalised service.
- Benefits: Competitive salary, performance bonuses, and opportunities for professional growth.
- Other info: Based in Singapore with excellent networking opportunities in the region.
- Why this job: Shape sales strategies and drive revenue in the exciting luxury travel market.
- Qualifications: Proven sales leader with luxury travel experience and strong coaching skills.
The predicted salary is between 60000 - 80000 £ per year.
We are seeking an experienced Sales and Service Manager to lead all sales and customer service activity for a HNW travel business focusing on the Asia market. This role is responsible for driving revenue growth, conversion, and customer loyalty while ensuring a consistently high standard of personalised service.
Working closely with senior leadership, you will shape and execute sales strategies tailored to Asian markets, identify new and repeat business opportunities, and ensure the product offering continues to meet the expectations of a discerning luxury travel audience.
You will lead and develop a team of Asia-based sales consultants, embedding best-in-class sales practices, driving conversion performance, and fostering a high-performance, customer-centric culture.
Overseeing the end-to-end client journey, you will ensure service standards are met and exceeded, manage complex escalations, and implement consistent ways of working across the region.
This is a commercial, people-led role suited to a proven sales leader with luxury travel expertise, strong coaching capability, and an entrepreneurial mindset.
Please note: This role is based in Singapore and you should already have good connections and market knowledge in this region.
Sales and Service Manager Singapore employer: Gail Kenny Executive Recruitment
Contact Detail:
Gail Kenny Executive Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales and Service Manager Singapore
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals in the luxury travel sector. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with potential employers or during interviews, share your insights about the Asia market and how you’ve driven sales in the past. This will demonstrate your knowledge and passion for the role.
✨Tip Number 3
Prepare for those tricky questions! Think about scenarios where you've led a team or resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your experience clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals who fit the bill. Plus, applying directly shows your enthusiasm for the role and gives you a better chance of standing out from the crowd.
We think you need these skills to ace Sales and Service Manager Singapore
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Sales and Service Manager. Highlight your experience in luxury travel and any connections you have in the Asia market. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for sales and customer service, and explain why you're the perfect fit for this role. Remember, we love a personal touch, so let your personality come through!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to drive revenue growth and enhance customer loyalty. Numbers speak volumes, so if you’ve hit targets or improved service standards, shout about it!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join the StudySmarter family!
How to prepare for a job interview at Gail Kenny Executive Recruitment
✨Know Your Market
Before the interview, dive deep into the Asia market, especially Singapore. Familiarise yourself with current trends in luxury travel and understand what high-net-worth clients are looking for. This knowledge will help you demonstrate your expertise and show that you're the right fit for the role.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in leading teams and driving performance. Think of specific examples where you've successfully coached sales consultants or implemented best practices. Highlight how you foster a customer-centric culture and how it has positively impacted revenue growth.
✨Prepare for Scenario Questions
Expect questions about handling complex client escalations or driving conversion rates. Prepare scenarios from your past experiences where you turned challenges into opportunities. This will showcase your problem-solving skills and ability to maintain high service standards.
✨Connect Personally
Since this role is all about personalised service, make sure to connect on a personal level during the interview. Share your passion for luxury travel and how you build relationships with clients. This will help convey your understanding of the discerning audience and your commitment to exceptional service.