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- Tasks: Manage customer experiences and ensure smooth operations for unforgettable trips.
- Company: Dynamic travel company focused on collaboration and operational excellence.
- Benefits: Hybrid work, opportunities for travel, and clear career progression.
- Other info: Ideal for organised individuals who thrive under pressure and love problem-solving.
- Why this job: Join a passionate team and make a real impact on customer journeys.
- Qualifications: Experience in travel administration and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
This is an exciting opportunity to join a dynamic, ambitious, highly-driven team, who are all about collaboration, clear communication and operational excellence. You’ll be joining a company that values structure, continuous improvement and a hands-on approach to delivering unforgettable trips.
You’ll play a senior and highly practical role in ensuring every customer enjoys a smooth and well-managed experience from booking through to completing their trip. You’ll oversee many aspects, including pre-departure communications, supplier relationships, trip logistics and more - ensuring all operational processes are delivered accurately and on time.
It’s a varied position that blends administration, supplier management, customer experience and operational problem-solving, with opportunities for UK and overseas travel. This role is ideal for someone who is exceptionally organised, calm under pressure and confident managing complex group travel operations.
You’ll bring experience in all aspects of travel package administration, working with suppliers, handling escalated customer issues and responding to incidents overseas. Strong communication skills, excellent attention to detail and a solid understanding of how travel packages are built are essential.
You’ll thrive in a role that requires initiative, accuracy and relationship-building, and you’ll be motivated by delivering safe, seamless and memorable experiences. For the right person, there is also a clear pathway to progress into senior operational leadership.
The role is hybrid, with an expectancy of c.2 days per week in the London office. However, flexibility is needed during peak times within the business. If this sounds like it could be your next exciting career step, please get in touch ASAP with your CV.
Operations & Customer Experience Manager in London employer: Gail Kenny Executive Recruitment
Contact Detail:
Gail Kenny Executive Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations & Customer Experience Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the travel and operations industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your past experiences in managing customer journeys and operational challenges. This will help you stand out during interviews.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your answers. Focus on how you’ve handled complex situations in previous roles, especially in travel.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Operations & Customer Experience Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Operations & Customer Experience Manager role. Highlight your experience in travel package administration and customer service, as we want to see how you can contribute to our team.
Showcase Your Communication Skills: Since strong communication is key for this position, use your application to demonstrate your ability to convey information clearly. Whether it’s through your cover letter or CV, let us see how you handle complex situations and build relationships.
Be Detail-Oriented: Attention to detail is crucial in ensuring smooth operations. When you’re filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to present their best selves!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out on the chance to join our dynamic team!
How to prepare for a job interview at Gail Kenny Executive Recruitment
✨Know Your Operations Inside Out
Make sure you understand the key operational processes involved in travel management. Brush up on how travel packages are built and be ready to discuss your experience with supplier relationships and logistics. This will show that you're not just familiar with the role, but that you can hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've handled escalated customer issues or operational challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to stay calm under pressure and find effective solutions.
✨Communicate Clearly and Confidently
Since strong communication skills are essential for this role, practice articulating your thoughts clearly. Be prepared to discuss how you would manage pre-departure communications and ensure a smooth customer experience. Confidence in your communication will leave a lasting impression.
✨Emphasise Your Organisational Skills
Given the varied nature of the position, highlight your organisational abilities. Share specific strategies you use to keep track of multiple tasks and deadlines, especially during peak times. This will reassure them that you can manage complex group travel operations effectively.