At a Glance
- Tasks: Lead operations to enhance efficiency and improve processes in a dynamic travel management business.
- Company: Join a growing, ambitious travel management company with a tech-driven approach.
- Benefits: Competitive salary, career growth opportunities, and a collaborative work environment.
- Other info: Be part of a fabulous team and drive innovation in a fast-paced industry.
- Why this job: Shape the future of travel operations and make a real impact on client success.
- Qualifications: Extensive experience in corporate travel operations and proficiency in Sabre and ProTAS.
The predicted salary is between 60000 - 80000 £ per year.
A newly created role for a Head of Operations to help shape the future of a growing, ambitious and agile Travel Management Business. We are looking for an experienced Operations Leader with a TMC background, to drive business efficiency and process improvement. Someone who not only understands how the systems work, but how to make it work better for colleagues, clients and the business.
A natural problem solver, a Technology (Sabre) super-user who is customer centric, performance driven and a positive people leader. We are looking for someone who knows corporate travel operations inside out, is a genuine Sabre super-user, with a working knowledge of ProTAS. You’ll love solving complex operational and client challenges and turning technology and insight into better ways of working.
The role will drive the connection between service, productivity, commercial performance and client retention, working with the team to provide best in class service delivery. You will be given the opportunity to become the architect of better ways of working connecting Operations, Client Success, Commercial, Technology, Finance and People and deputise for the Operations Director and act as a senior escalation point for significant operational and client challenges.
A great opportunity to shape the role and be part of a fabulous, growing, tech backed TMC group.
Head of Operations employer: Gail Kenny Executive Recruitment
As an Assistant Director of Sales at our prestigious London hotel cluster, you will thrive in a dynamic and supportive work culture that prioritises employee growth and development. With the luxury of a hybrid working model and the chance to engage with diverse corporate clients, this role offers not just a career advancement but also the opportunity to be part of a renowned hospitality brand committed to excellence and innovation.
Contact Details:
Gail Kenny Executive Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Gail Kenny Executive Recruitment who are looking for fresh talent for roles like Head of Operations.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Gail Kenny Executive Recruitment and give you a leg up for your Head of Operations application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Head of Operations openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Head of Operations
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Head of Operations role at Gail Kenny Executive Recruitment.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Head of Operations position at Gail Kenny Executive Recruitment.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Gail Kenny Executive Recruitment.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Gail Kenny Executive Recruitment's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Head of Operations.
How to prepare for a job interview at Gail Kenny Executive Recruitment
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Gail Kenny Executive Recruitment.
