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For Companies At a Glance
- Tasks: Build strong relationships with agency clients and oversee impactful recruitment marketing campaigns.
- Company: Gaia, a pioneering tech company transforming recruitment marketing with AI.
- Benefits: Full-time role with opportunities for growth and a supportive team culture.
- Why this job: Make a real impact in a fast-paced environment while collaborating with creative minds.
- Qualifications: Experience in account management or client services, with strong communication skills.
- Other info: Dynamic role with a focus on innovation and client success.
The predicted salary is between 28800 - 43200 £ per year.
This role will initially be remote with regular team meetings in London.
About Gaia
Gaia is redefining recruitment marketing through AI-powered, data-driven technology that helps organisations attract better-fit candidates, reduce costs, and build stronger employer brands. Our award-winning platform and campaigns empower businesses to connect with talent in smarter, more meaningful ways - transforming how brands grow and hire. Behind every innovation is our team - the people who make the difference. Their creativity, expertise, and passion for excellence drive the results our clients love.
Why This Role Matters
As a Customer Experience Manager for Agencies, you will be the strategic partner our agency clients rely on to bring their recruitment marketing campaigns to life. From onboarding to project delivery, you will build strong relationships and make sure every client feels like your only client. You will collaborate closely with campaign performance and sales teams, driving campaigns that deliver measurable results while uncovering ways to make our partnerships even stronger. If you thrive in a fast-paced environment and love seeing your work make a real impact - you will fit right in.
What You Will Do
- Build and nurture strong relationships with agency clients, ensuring every interaction adds value.
- Oversee campaign delivery in collaboration with our campaign performance team.
- Conduct regular check-ins and quarterly business reviews - online and in person.
- Identify opportunities for client expansion, creating proactive proposals to drive growth.
- Keep everything on track through HubSpot - managing tasks, tracking notes, and staying one step ahead.
- Bring fresh ideas for improving our processes and customer experience.
About You
- Experienced in account management, customer success, or client services - ideally in a marketing or agency environment.
- Organised, proactive, and obsessed with delivering excellence.
- Confident communicator who knows how to build trust and rapport.
- Curious about new ideas, tech, and trends that elevate client success.
- Skilled in juggling multiple priorities with calm efficiency.
- Familiar with HubSpot (or similar CRM tools).
Recruitment Process
We appreciate the time and effort it takes during an interview process, so we have designed this to ensure we find the best fit for our role and to allow you plenty of opportunities to decide if you think we are a good fit for you too:
- 20-minute Telephone screen with Eloise (Head of People)
- 45-minute Task with Nadia (Head of CX)
- 30-minute Values interview
Seniority Level: Entry level
Employment Type: Full-time
Industries: Software Development
Benefits: Referrals increase your chances of interviewing at Gaia by 2x.
Customer Experience Manager in London employer: Gaia
Contact Detail:
Gaia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Gaia or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for your interviews by researching Gaia's campaigns and values. Show us how your experience aligns with our mission to redefine recruitment marketing. Tailor your answers to reflect our focus on client relationships and measurable results.
✨Tip Number 3
Practice your communication skills! As a Customer Experience Manager, you'll need to build trust and rapport. Role-play common interview scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the Gaia team.
We think you need these skills to ace Customer Experience Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer experience and recruitment marketing shine through. We want to see how your passion aligns with our mission at Gaia!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience in account management or client services. We love seeing how your unique skills can contribute to our team!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with Gaia.
How to prepare for a job interview at Gaia
✨Know Your Client
Before the interview, take some time to research Gaia and its recruitment marketing approach. Understand their AI-powered technology and how it transforms client relationships. This will help you demonstrate your genuine interest and show that you're ready to be a strategic partner.
✨Showcase Your Communication Skills
As a Customer Experience Manager, strong communication is key. Prepare examples of how you've built trust and rapport with clients in the past. Be ready to discuss how you handle difficult conversations and ensure every client feels valued.
✨Be Proactive with Ideas
Gaia values fresh ideas for improving processes and customer experience. Think about innovative strategies you've implemented before or new trends in recruitment marketing that could benefit their clients. Bring these ideas to the table during your interview.
✨Familiarise Yourself with HubSpot
Since you'll be managing tasks and tracking notes through HubSpot, brush up on your knowledge of this CRM tool. If you have experience with similar platforms, be prepared to discuss how you can leverage those skills to keep everything on track.
