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- Tasks: Build strong relationships with agency clients and oversee impactful recruitment marketing campaigns.
- Company: Gaia, an innovative company transforming recruitment marketing with AI-driven technology.
- Benefits: Full-time role with competitive salary and opportunities for professional growth.
- Why this job: Make a real impact in a fast-paced environment while collaborating with creative minds.
- Qualifications: Experience in account management or client services, with strong communication skills.
- Other info: Remote work with regular team meetings in London and excellent career development opportunities.
The predicted salary is between 28800 - 43200 £ per year.
This role will initially be remote with regular team meetings in London.
About Gaia
Gaia is redefining recruitment marketing through AI-powered, data-driven technology that helps organisations attract better-fit candidates, reduce costs, and build stronger employer brands. Our award-winning platform and campaigns empower businesses to connect with talent in smarter, more meaningful ways - transforming how brands grow and hire. Behind every innovation is our team - the people who make the difference. Their creativity, expertise, and passion for excellence drive the results our clients love.
Why This Role Matters
As a Customer Experience Manager for Agencies, you’ll be the strategic partner our agency clients rely on to bring their recruitment marketing campaigns to life. From onboarding to project delivery, you’ll build strong relationships and make sure every client feels like your only client. You’ll collaborate closely with campaign performance and sales teams, driving campaigns that deliver measurable results while uncovering ways to make our partnerships even stronger. If you thrive in a fast-paced environment and love seeing your work make a real impact - you’ll fit right in.
What You’ll Do
- Build and nurture strong relationships with agency clients, ensuring every interaction adds value.
- Oversee campaign delivery in collaboration with our campaign performance team.
- Conduct regular check-ins and quarterly business reviews - online and in person.
- Identify opportunities for client expansion, creating proactive proposals to drive growth.
- Keep everything on track through HubSpot - managing tasks, tracking notes, and staying one step ahead.
- Bring fresh ideas for improving our processes and customer experience.
About You
- Experienced in account management, customer success, or client services - ideally in a marketing or agency environment.
- Organised, proactive, and obsessed with delivering excellence.
- Confident communicator who knows how to build trust and rapport.
- Curious about new ideas, tech, and trends that elevate client success.
- Skilled in juggling multiple priorities with calm efficiency.
- Familiar with HubSpot (or similar CRM tools).
Recruitment Process
We appreciate the time and effort it takes during an interview process, so we’ve designed this to ensure we find the best fit for our role and to allow you plenty of opportunities to decide if you think we’re a good fit for you too...
- 20-minute Telephone screen with Eloise (Head of People)
- 45-minute Task with Nadia (Head of CX)
- 30-minute Values interview
Seniority Level: Entry level
Employment Type: Full-time
Industries: Software Development
Benefits: Referrals increase your chances of interviewing at Gaia by 2x.
Customer Experience Manager in England employer: Gaia
Contact Detail:
Gaia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager in England
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Gaia or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by researching Gaia's campaigns and values. Show us how your experience aligns with our mission to redefine recruitment marketing. We love seeing candidates who are genuinely interested!
✨Tip Number 3
Practice your communication skills! As a Customer Experience Manager, you'll need to build strong relationships. Role-play common interview questions with a friend to boost your confidence and clarity.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team and making an impact.
We think you need these skills to ace Customer Experience Manager in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Experience Manager role. Highlight your experience in account management and client services, especially in a marketing or agency environment. We want to see how your skills align with what we do at Gaia!
Showcase Your Communication Skills: As a Customer Experience Manager, you'll need to build strong relationships with clients. Use your application to demonstrate your confident communication style. Share examples of how you've built trust and rapport in previous roles – it’ll make you stand out to us!
Be Proactive and Organised: We love candidates who are organised and proactive! In your application, mention any tools or methods you use to stay on top of tasks and manage multiple priorities. If you’re familiar with HubSpot or similar CRM tools, don’t forget to highlight that too!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the Gaia team!
How to prepare for a job interview at Gaia
✨Know Your Stuff
Before the interview, dive deep into Gaia's mission and values. Understand how their AI-powered platform works and think about how your experience in account management can align with their goals. This will show that you're genuinely interested and prepared.
✨Showcase Your Relationship-Building Skills
As a Customer Experience Manager, building strong relationships is key. Prepare examples from your past roles where you successfully nurtured client relationships or turned around a challenging situation. Be ready to discuss how you can bring that same energy to Gaia.
✨Be Proactive with Ideas
Gaia values fresh ideas for improving processes. Think of a couple of suggestions on how they could enhance their customer experience or campaign delivery. Presenting these during your interview will demonstrate your proactive mindset and commitment to excellence.
✨Master HubSpot (or Similar Tools)
Familiarity with HubSpot is a plus, so brush up on its features before your interview. If you have experience with similar CRM tools, be prepared to discuss how you've used them to manage tasks and track client interactions effectively.
