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- Tasks: Build strong relationships with agency clients and oversee impactful recruitment marketing campaigns.
- Company: Gaia, a pioneering tech company transforming recruitment marketing with AI-driven solutions.
- Benefits: Full-time role with opportunities for growth and a supportive team culture.
- Why this job: Make a real impact in a fast-paced environment while collaborating with creative minds.
- Qualifications: Experience in account management or client services, with a passion for excellence.
- Other info: Dynamic recruitment process designed to ensure mutual fit and understanding.
The predicted salary is between 28800 - 48000 £ per year.
This role will initially be remote with regular team meetings in London.
About Gaia
Gaia is redefining recruitment marketing through AI-powered, data-driven technology that helps organisations attract better-fit candidates, reduce costs, and build stronger employer brands. Our award-winning platform and campaigns empower businesses to connect with talent in smarter, more meaningful ways - transforming how brands grow and hire. Behind every innovation is our team - the people who make the difference. Their creativity, expertise, and passion for excellence drive the results our clients love.
Why This Role Matters
As a Customer Experience Manager for Agencies, you’ll be the strategic partner our agency clients rely on to bring their recruitment marketing campaigns to life. From onboarding to project delivery, you’ll build strong relationships and make sure every client feels like your only client. You’ll collaborate closely with campaign performance and sales teams, driving campaigns that deliver measurable results while uncovering ways to make our partnerships even stronger. If you thrive in a fast-paced environment and love seeing your work make a real impact - you’ll fit right in.
What You’ll Do
- Build and nurture strong relationships with agency clients, ensuring every interaction adds value.
- Oversee campaign delivery in collaboration with our campaign performance team.
- Conduct regular check-ins and quarterly business reviews - online and in person.
- Identify opportunities for client expansion, creating proactive proposals to drive growth.
- Keep everything on track through HubSpot - managing tasks, tracking notes, and staying one step ahead.
- Bring fresh ideas for improving our processes and customer experience.
About You
- Experienced in account management, customer success, or client services - ideally in a marketing or agency environment.
- Organised, proactive, and obsessed with delivering excellence.
- Confident communicator who knows how to build trust and rapport.
- Curious about new ideas, tech, and trends that elevate client success.
- Skilled in juggling multiple priorities with calm efficiency.
- Familiar with HubSpot (or similar CRM tools).
Recruitment Process
We appreciate the time and effort it takes during an interview process, so we’ve designed this to ensure we find the best fit for our role and to allow you plenty of opportunities to decide if you think we’re a good fit for you too...
- 20-minute Telephone screen with Eloise (Head of People)
- 45-minute Task with Nadia (Head of CX)
- 30-minute Values interview
Seniority Level: Entry level
Employment Type: Full-time
Industries: Software Development
Customer Experience Manager employer: Gaia
Contact Detail:
Gaia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Gaia or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for your interviews by researching Gaia's campaigns and values. Show us you’re not just another candidate; demonstrate how your skills align with our mission to transform recruitment marketing.
✨Tip Number 3
Practice your communication skills! As a Customer Experience Manager, you'll need to build strong relationships. Role-play common interview scenarios with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the Gaia team.
We think you need these skills to ace Customer Experience Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about becoming a Customer Experience Manager and how you can contribute to our mission at Gaia.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your experience in account management or customer success, and don’t forget to mention any familiarity with HubSpot or similar tools. We love seeing how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for this role. Share specific examples of how you've built strong client relationships or driven successful campaigns. We want to know how you can make an impact at Gaia!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Gaia
✨Know Your Client Inside Out
Before the interview, dive deep into Gaia's mission and values. Understand how they redefine recruitment marketing and think about how your experience aligns with their goals. This will help you demonstrate that you're not just a fit for the role, but also for the company culture.
✨Showcase Your Relationship-Building Skills
As a Customer Experience Manager, building strong relationships is key. Prepare examples from your past experiences where you've successfully nurtured client relationships or resolved conflicts. This will show that you can add value to their agency clients right from the start.
✨Be Ready to Discuss Campaign Success
Think of specific campaigns you've worked on and be ready to discuss what made them successful. Highlight your role in those campaigns and how you collaborated with teams to achieve measurable results. This will illustrate your ability to drive impactful outcomes at Gaia.
✨Familiarise Yourself with HubSpot
Since HubSpot is mentioned in the job description, brush up on your knowledge of it or similar CRM tools. Be prepared to discuss how you've used these tools in the past to manage tasks and track client interactions. This will show that you're proactive and organised, which is crucial for the role.
