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- Tasks: Lead and optimise operations at GAIA Skincare to drive growth and efficiency.
- Company: Join a fast-growing skincare brand with a focus on innovation and sustainability.
- Benefits: Competitive salary, hands-on experience, and opportunities for professional development.
- Other info: Be part of a passionate team dedicated to growth and operational excellence.
- Why this job: Make a real impact in a dynamic environment while scaling a thriving business.
- Qualifications: Experience in operations within a product-based business, preferably in skincare or beauty.
The predicted salary is between 50000 - 65000 £ per year.
The Operations Manager will lead and optimise all operational functions across GAIA Skincare, playing a central role in delivering P&L targets and enabling rapid sales growth over the next 2–5 years. This is a highly hands-on role, based primarily at our Newquay warehouse, with responsibility for overseeing warehouse and logistics, operational support for sales and marketing, training coordination, and the implementation of scalable systems and processes to drive operational excellence and support growth.
Key Responsibilities
- Operational Leadership & Scaling
- Take ownership of day-to-day operational performance across the business.
- Build and implement scalable systems, processes, and infrastructure to support growth.
- Work closely with the Founder to execute the strategic vision and scaling plan.
- Identify operational bottlenecks and implement effective solutions.
- Responsible for operational KPIs and performance tracking.
- Ensure operational readiness to support rapid sales growth.
- P&L Delivery & Commercial Performance
- Take operational responsibility for delivering to company P&L targets.
- Drive improvements in operational efficiency, margin, and cost control.
- Identify opportunities to improve profitability through operational improvements.
- Support initiatives that directly contribute to revenue growth and scalability.
- Warehouse, Inventory & Logistics
- Oversee daily warehouse and fulfilment operations and the logistic manager.
- Ensure efficient order processing, picking, packing, and shipping.
- Responsible for inventory management, forecasting and stock control.
- Manage logistics partners, shipping providers, and operational suppliers.
- Ensure operational accuracy, efficiency, and service levels are maintained as volume increases.
- Sales & Marketing
- Ensure operational infrastructure supports rapid sales growth.
- Oversee operational onboarding of new stockists, partners, and accounts.
- Support the execution of growth initiatives and commercial expansion.
- Work closely with leadership to enable scaling of sales channels.
- Ensure operational readiness for product launches, promotions, and campaigns.
- Coordinate logistics and fulfilment support for marketing initiatives.
- Support cross-functional execution of growth campaigns.
- Lead Head of Sales and Marketing Manager.
- Training & Education Operations
- Oversee logistics and operational delivery of brand training programmes.
- Coordinate training schedules, materials, and operational support.
- Ensure seamless delivery of internal and external training.
- Legal and Compliance
- Take operational ownership of key legal and regulatory requirements across the business.
- Ensure ongoing compliance with brand accreditations and certifications, including trademarks, Leaping Bunny, Vegan Society, and other relevant industry standards.
- Oversee trademark management, renewals, and compliance in collaboration with external advisors where required.
- Ensure the business meets all Health & Safety obligations across warehouse, office, and operational environments.
Essential Experience
- Proven experience in an Operations Director, Head of Operations, or senior Operations role within a product-based business.
- Experience working within skincare, beauty, wellness, or a similar fast-growth brand.
- Experience scaling a business through a significant growth phase.
- Strong hands-on experience with warehouse, fulfilment, and logistics operations.
- Experience implementing scalable operational systems and processes.
- Strong commercial awareness and understanding of P&L delivery.
Personal Attributes
- Highly hands-on and operationally driven.
- Strong commercial mindset with focus on growth and profitability.
- Entrepreneurial, proactive, and solutions-focused.
- Comfortable working onsite and deeply involved in daily operations.
- Highly organised with strong attention to detail.
- Resilient and adaptable in a fast-growth environment.
- Motivated by building and scaling a business.
Operations Manager in Newquay employer: Gaia Skincare
Contact Detail:
Gaia Skincare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in Newquay
✨Tip Number 1
Network like a pro! Reach out to people in the skincare and beauty industry, especially those who work at GAIA Skincare. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by understanding GAIA's mission and values. Show us how your experience aligns with their goals, especially around operational excellence and growth. We love candidates who are genuinely passionate about what we do!
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want to see your personality shine through! Think about how you can demonstrate your hands-on experience and problem-solving skills in real scenarios.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows us that you’re genuinely interested in the role and appreciate the opportunity to chat.
We think you need these skills to ace Operations Manager in Newquay
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Operations Manager role. Highlight your experience in scaling operations, managing P&L, and any hands-on roles you've had in logistics or warehouse management. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about GAIA Skincare and how you can contribute to our growth. Be specific about your achievements and how they relate to the responsibilities outlined in the job description.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention instances where you've identified operational bottlenecks and implemented effective solutions. We love candidates who can think on their feet and drive improvements in efficiency and profitability!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at GAIA Skincare!
How to prepare for a job interview at Gaia Skincare
✨Know Your Operations Inside Out
Before the interview, dive deep into GAIA Skincare's operations. Familiarise yourself with their warehouse processes, logistics, and how they manage inventory. Being able to discuss specific operational challenges and solutions will show that you're not just a candidate, but someone who understands the heartbeat of the business.
✨Showcase Your P&L Savvy
Prepare to discuss your experience with P&L management. Bring examples of how you've driven improvements in operational efficiency and profitability in previous roles. This will demonstrate your commercial awareness and ability to contribute to GAIA's financial goals.
✨Be Ready to Discuss Scaling Strategies
Think about how you've successfully scaled operations in the past. Be prepared to share specific strategies you implemented to overcome bottlenecks and support growth. This will highlight your hands-on experience and proactive approach, which are crucial for this role.
✨Emphasise Your Training Coordination Skills
Since training is a key part of the role, come equipped with examples of how you've coordinated training programmes in the past. Discuss how you ensured seamless delivery and what impact it had on operational performance. This will show your commitment to building a knowledgeable team at GAIA.