At a Glance
- Tasks: Deliver top-notch customer service and manage sales orders efficiently.
- Company: Join BMI, a company that values empowerment and growth.
- Benefits: Enjoy a competitive salary, bonus, and 25 days annual leave.
- Other info: We embrace diversity and encourage all to apply!
- Why this job: Be part of a dynamic team making a real difference in customer satisfaction.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Empower, Connect, Evolve, and Inspire – these are the values that drive us and make BMI a company where you can thrive and grow. BMI UK&I have an exciting 1‑year fixed‑term opportunity for a Customer Service Coordinator to join our team in Milton Keynes. Reporting to the Customer Service Specialist, this role plays a pivotal part in delivering excellent customer service and order fulfilment by ensuring that all sales orders and enquiries are processed in a professional, timely and cost‑effective manner.
A customer‑focused mindset is a must, with excellent verbal and written communication skills and the ability to organise and manage multiple tasks simultaneously to meet deadlines. You should consistently strive to exceed our customers’ expectations and maintain a high level of communication regarding their order book and queries, identifying what matters most to them and finding the best channels of communication. The role includes high‑volume inbound and outbound end‑to‑end account management, so tenacity is essential.
Responsibilities
- Receipt and thorough entry of customer sales orders into SAP, ensuring all information is correctly captured.
- Control the administrative process from order placement to delivery, using relevant operating procedures and systems.
- Maintain standards for call handling and query resolution, including written queries, with clear issue clarification, appropriate guidance and timely resolution.
- Take full ownership of all customer queries (phone and email) and handle them efficiently and effectively.
- Manage the order book to communicate any supply or delivery issues, ensuring the OTIF “On Time in Full” target is achieved.
- Deliver excellent customer service through product knowledge, practical advice, empathy and patience.
- Manage workload efficiently in a busy environment.
- Develop professional working relationships, especially with the customer base and sales managers.
- Record all customer complaints on the Complaint Notification system, investigate, resolve and close them within agreed timescales.
- Monitor and evaluate personal performance to enhance individual and team results in line with departmental KPIs.
- Provide support and assistance to colleagues within the team through backup support, training and adopting good team ethics.
- Support continuous improvement initiatives.
Key Skills and Experience
- Passionate about delivering excellent customer service.
- Experience working within a busy, detail‑oriented customer service environment.
- Proven experience in resolving customer queries and demonstrating strong problem‑solving abilities.
- Strong interpersonal and communication skills to effectively communicate with customers via email and phone in a professional manner.
- Outstanding organisation and prioritisation skills.
- Excellent interpersonal skills and ability to build effective relationships quickly.
- Excellent verbal and written communication skills.
- Ability to work on your own initiative while being an effective team player.
- Ability and willingness to learn technical products and processes.
- Ability to thrive in a fast‑paced, detail‑focused environment.
- Minimum 2 years’ experience in customer service or sales support, ideally in manufacturing, retail or construction industries (desirable).
- Proficiency with CRM systems and Microsoft Office Suite / Google Workspace (desirable).
Benefits
- Competitive base salary
- Substantial bonus
- 25 days annual leave, plus Bank Holidays
- Company‑matched pension contributions between 4% and 8%
- Life insurance
- Employee Assistance Programme
- Gym discounts and access to a discounts platform
If you do not have all key skills but still feel you would be a good fit, please still apply and we will consider your application based on merit and experience. We are an equal opportunities employer and believe that everyone should be treated equally, regardless of their religion, beliefs, age, gender, gender reassignment, race, disability, marital or civil partnership status, pregnancy or maternity, sexual orientation or any other protected characteristic. If you need any help or adjustments for any stage within the recruitment process due to health, disability or any other reason, please let us know.
Customer Service Coordinator employer: GAF Materials Corp.
At BMI, we foster a vibrant work culture that empowers our employees to connect, evolve, and inspire one another. As a Customer Service Coordinator in Milton Keynes, you will benefit from competitive salaries, substantial bonuses, and a supportive environment that prioritises professional growth and teamwork. With a focus on excellent customer service and continuous improvement, we ensure that our team members thrive in a dynamic setting while enjoying perks like gym discounts and a comprehensive employee assistance programme.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Get to know the company inside out! Research BMI's values and culture, and think about how you can embody those in your conversations. When you apply through our website, show us how you can empower, connect, evolve, and inspire.
✨Tip Number 2
Practice makes perfect! Prepare for potential interview questions by role-playing with a friend or family member. Focus on showcasing your customer service skills and how you handle queries, as that’s what we’re really looking for.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the role and help you stand out when you apply through our website.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a great chance to reiterate why you’d be a fantastic fit for the Customer Service Coordinator position.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Show Your Customer Service Passion:Make sure to highlight your love for delivering excellent customer service in your application. We want to see how you connect with customers and go the extra mile to meet their needs.
Be Detail-Oriented:Since this role involves managing multiple tasks and processing orders accurately, emphasise your attention to detail. Share examples of how you've successfully handled similar responsibilities in the past.
Communicate Clearly:Your written communication skills are key! Use clear and professional language in your application. We appreciate candidates who can articulate their thoughts effectively, just like you would with a customer.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at GAF Materials Corp.
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service principles. Understand what excellent service looks like and be ready to share examples from your past experiences where you went above and beyond for a customer.
✨Familiarise Yourself with SAP
Since this role involves using SAP for order processing, it’s a good idea to familiarise yourself with the system if you haven’t already. Even basic knowledge can impress the interviewer and show your commitment to learning.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer scenarios. Think of a few challenging situations you've faced in previous roles and how you resolved them. This will demonstrate your problem-solving skills and customer-focused mindset.
✨Show Your Team Spirit
This role requires collaboration, so be prepared to discuss how you’ve worked effectively in teams before. Share examples of how you’ve supported colleagues or contributed to team goals, highlighting your ability to build professional relationships.
