At a Glance
- Tasks: Lead customer service and technical projects in aquaculture solutions.
- Company: Join Gael Force Group, a leader in sustainable seafood production.
- Benefits: Enjoy 31 days holiday, competitive salary, and flexible working options.
- Other info: Inclusive workplace with opportunities for career growth and development.
- Why this job: Make a real impact in a growing industry while leading a dynamic team.
- Qualifications: Engineering qualification and hands-on experience in mechanical and electrical fields.
The predicted salary is between 40000 - 50000 € per year.
Salary: depending on experience
Hours: 39 hours per week
Location: Inverness office-based or hybrid depending on candidate, with regular Inverness attendance.
Holiday Entitlement: 31 days per year, increasing with length of service to 36 days
Lead from the front in a role that blends customer experience, engineering insight, and project delivery. Join Gael Force Group, a trusted name in aquaculture and marine solutions and help power the systems that keep sustainable seafood production moving. As Customer Service & Projects Manager, you will own the service experience and drive technical projects across our aquaculture products and systems. You will turn problems into practical fixes, coordinate field activity, and make sure every promise to customers is delivered, leading our Field Service Engineers and keeping scope, safety, quality, timelines, and budget under control.
Responsibilities
- Service Delivery: Be the first point of contact for service and support. Troubleshoot fast, resolve remotely where possible, and hit service-level timelines.
- Customer Query Management: Keep customers informed and confidently own queries end-to-end and deliver clear, timely solutions.
- Field Service Team Leadership: Lead, coordinate and develop our Field Service Engineers. Plan workloads, maximise utilisation, and align resources to operational and commercial priorities.
- Project Delivery: Deliver service and technical projects safely, on time, on budget, and to spec. Control scope, coordinate subcontractors, and report progress, risk and performance.
- Operational Improvement: Turn customer feedback into smarter ways of working, improving products, processes, and efficiency while staying fully compliant with QA, H&S and regulatory requirements.
- Stakeholder Support: Build strong relationships with customers and internal teams to keep communication sharp and delivery smooth.
- Commercial Support: Back the sales team with technical input, service insight and customer feedback that strengthens proposals and outcomes.
Qualifications
- Strong engineering fundamentals, a customer-obsessed mindset, and the confidence to lead people and deliver projects.
- A recognised engineering qualification with demonstrable mechanical and electrical competency (HNC/HND/Degree or equivalent experience).
- Proven hands-on mechanical and electrical engineering experience including diagnostics, installation, commissioning and maintenance.
- Ability to interpret mechanical drawings, electrical schematics and wiring diagrams.
- Engineering background, ideally within the Marine Aquaculture industry.
- Project management and people management experience.
- Strong health & safety compliance knowledge including RAMS.
- Basic draughting experience.
- Experience in the Aquaculture and Marine industry.
- PRINCE 2 certification.
- CDM and NEC3 training.
Benefits
- A high-performing team with 40+ years’ experience and plenty of momentum.
- Real influence in a growing business shaping the next generation of aquaculture and marine solutions.
- Competitive salary aligned to your experience and impact.
- Benefits that support your life: staff discount, contributory pension and cycle-to-work scheme.
- 31 days holiday, increasing with service (up to 36 days).
- Full-time, permanent role with space to lead, improve and make it better.
Gael Force Group is an equal opportunity employer. We’re committed to an inclusive workplace and welcome applicants from all backgrounds.
Customer Service & Projects Manager (Hybrid or office based) in Inverness employer: Gael Force Marine Equipment
At Gael Force Group, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Inverness that fosters both personal and professional growth. With a commitment to sustainability in aquaculture, our team enjoys competitive salaries, generous holiday entitlements, and the opportunity to lead impactful projects while working alongside experienced professionals. Join us to be part of a forward-thinking company that values innovation, teamwork, and a customer-centric approach.
Contact Detail:
Gael Force Marine Equipment Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Projects Manager (Hybrid or office based) in Inverness
✨Tip Number 1
Get to know the company inside out! Research Gael Force Group and their projects in aquaculture. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves troubleshooting and delivering solutions, think of examples from your past experiences where you turned challenges into successes. Be ready to share these during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Gael Force Group.
We think you need these skills to ace Customer Service & Projects Manager (Hybrid or office based) in Inverness
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Service & Projects Manager. Highlight your engineering qualifications and any relevant experience in aquaculture or marine solutions. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and project management. Share specific examples of how you've led teams or delivered projects successfully in the past.
Showcase Your Problem-Solving Skills:In this role, you'll need to turn problems into practical fixes. Use your application to demonstrate your troubleshooting abilities and how you've resolved customer queries effectively. We love seeing real-life examples!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Gael Force Marine Equipment
✨Know Your Engineering Fundamentals
Brush up on your engineering knowledge, especially in mechanical and electrical areas. Be ready to discuss how your background aligns with the technical aspects of the role, as this will show your confidence and capability to lead projects effectively.
✨Demonstrate Customer-Centric Thinking
Prepare examples of how you've successfully managed customer queries and delivered solutions in the past. Highlight your ability to turn problems into practical fixes, as this is crucial for the Customer Service & Projects Manager position.
✨Showcase Your Leadership Skills
Think of specific instances where you led a team or coordinated projects. Be ready to discuss how you maximised team performance and aligned resources to meet operational goals, as this will resonate well with the interviewers.
✨Familiarise Yourself with Project Management Methodologies
Since project delivery is key, brush up on PRINCE2 principles and any other relevant methodologies. Be prepared to discuss how you’ve applied these in previous roles to ensure projects were delivered safely, on time, and within budget.
