At a Glance
- Tasks: Lead customer service and manage technical projects in aquaculture.
- Company: Join Gael Force Group, a leader in sustainable seafood solutions.
- Benefits: Enjoy 31 days holiday, competitive salary, and a contributory pension.
- Other info: Hybrid working options available with opportunities for career growth.
- Why this job: Make a real impact in a growing industry while leading a dynamic team.
- Qualifications: Engineering qualification and experience in project and people management.
The predicted salary is between 40000 - 50000 € per year.
Now hiring: Customer Service & Projects Manager
Salary: depending on experience
Hours: 39 hours per week
Location: Inverness office-based or hybrid depending on candidate, with regular Inverness attendance.
Holiday Entitlement: 31 days per year, increasing with length of service to 36 days
Lead from the front in a role that blends customer experience, engineering insight, and project delivery. Join Gael Force Group, a trusted name in aquaculture and marine solutions and help power the systems that keep sustainable seafood production moving. As Customer Service & Projects Manager, you will own the service experience and drive technical projects across our aquaculture products and systems. You will turn problems into practical fixes, coordinate field activity, and make sure every promise to customers is delivered leading our Field Service Engineers and keeping scope, safety, quality, timelines, and budget under control.
Your Key Responsibilities
- Service Delivery: Be the first point of contact for service and support. Troubleshoot fast, resolve remotely where possible, and hit service-level timelines.
- Customer Query Management: Keep customers informed and confidently own queries end-to-end and deliver clear, timely solutions.
- Field Service Team Leadership: Lead, coordinate and develop our Field Service Engineers. Plan workloads, maximise utilisation, and align resource to operational and commercial priorities.
- Project Delivery: Deliver service and technical projects safely, on time, on budget, and to spec. Control scope, coordinate subcontractors, and report progress, risk, and performance.
- Operational Improvement: Turn customer feedback into smarter ways of working, improving products, process, and efficiency while staying fully compliant with QA, H&S, and regulatory requirements.
- Stakeholder Support: Build strong relationships with customers and internal teams to keep communication sharp and delivery smooth.
- Commercial Support: Back the sales team with technical input, service insight, and customer feedback that strengthens proposals and outcomes.
You will be at the centre of field coordination, rapid issue resolution, and project delivery, with safety, quality, programme, and budget always front of mind.
What you will bring
- Strong engineering fundamentals, a customer-obsessed mindset, and the confidence to lead people and deliver projects
- A recognised engineering qualification with demonstrable mechanical and electrical competency (HNC/HND/Degree or equivalent experience)
- Proven hands‑on mechanical and electrical engineering experience including diagnostics, installation, commissioning and maintenance
- Ability to interpret mechanical drawings, electrical schematics and wiring diagrams
- Engineering background, ideally within the Marine Aquaculture industry
- Project management and people management experience
- Strong health & safety compliance knowledge including RAMS
- Basic draughting experience
- Experience in the Aquaculture and Marine industry
- PRINCE 2 CDM and NEC3 training
Why Gael Force Group
- A high‑performing team with 40+ years’ experience and plenty of momentum.
- Real influence in a growing business shaping the next generation of aquaculture and marine solutions.
- Competitive salary aligned to your experience and impact.
- Benefits that support your life: staff discount, contributory pension, and cycle to work scheme.
- 31 days holiday, increasing with service (up to 36 days).
- Full‑time, permanent role with space to lead, improve, and make it better.
How to apply
If you’re ready to lead, solve problems, and deliver projects that matter, apply online or send your CV and a short covering letter to recruitment@gaelforcegroup.com explaining why this role appeals to you and what you’d bring to the team.
Gael Force Group is an equal opportunity employer. We’re committed to an inclusive workplace and welcome applicants from all backgrounds.
Customer Service & Projects Manager (Hybrid or office based) in Inverness employer: Gael Force Group
Gael Force Group is an exceptional employer, offering a dynamic work environment in Inverness where you can lead impactful projects in the aquaculture and marine solutions sector. With a strong focus on employee growth, competitive benefits including up to 36 days of holiday, and a commitment to sustainability, you'll find meaningful opportunities to develop your career while contributing to a vital industry. Join a high-performing team with over 40 years of experience and make a real difference in shaping the future of sustainable seafood production.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Projects Manager (Hybrid or office based) in Inverness
✨Tip Number 1
Get to know the company inside out! Research Gael Force Group and their projects in aquaculture. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves troubleshooting and delivering solutions, think of examples from your past experiences where you've turned challenges into successes. Be ready to share these during interviews.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the company culture and maybe even give you a heads-up on what the hiring team is looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Gael Force Group.
We think you need these skills to ace Customer Service & Projects Manager (Hybrid or office based) in Inverness
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see why you're excited about being a Customer Service & Projects Manager and how your background aligns with our mission at Gael Force Group.
Tailor Your CV:Make sure your CV is tailored to highlight your relevant experience in customer service, engineering, and project management. We love seeing how your skills can directly contribute to our team, so don’t hold back on those specifics!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us your story. Explain why this role appeals to you and what unique qualities you bring to the table. Keep it concise but impactful – we want to know what makes you stand out!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Gael Force Group
✨Know Your Stuff
Make sure you brush up on your engineering fundamentals and the specifics of the aquaculture industry. Be ready to discuss your hands-on experience with mechanical and electrical systems, as well as any relevant qualifications like HNC or HND.
✨Showcase Your Leadership Skills
As a Customer Service & Projects Manager, you'll need to lead a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you coordinated workloads and maximised efficiency while keeping safety and quality in mind.
✨Be Customer-Obsessed
This role is all about delivering exceptional service. Think of specific instances where you've turned customer feedback into actionable improvements. Highlight your ability to manage queries end-to-end and resolve issues quickly.
✨Prepare for Project Management Questions
Expect questions about your project delivery experience. Be ready to discuss how you've controlled scope, managed budgets, and coordinated subcontractors in previous roles. Familiarise yourself with PRINCE2 and other project management methodologies to demonstrate your expertise.
