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- Tasks: Support B2B customers via calls and emails, process orders, and resolve complaints.
- Company: Join GadJet, the UK's top supplier of electronic and travel accessories.
- Benefits: Enjoy a stable weekday schedule with weekends off and a supportive team environment.
- Why this job: Be the voice of a fun, performance-driven team that celebrates success together.
- Qualifications: Must have excellent customer service skills and be computer savvy; live within 30 minutes of Oldbury.
- Other info: Permanent role with no evening or weekend shifts; starting salary at minimum wage.
The predicted salary is between 20000 - 30000 £ per year.
Are you a friendly, computer-savvy professional looking for a stable, long-term role in a fast-paced but friendly supportive environment? GadJet, the UK’s leading supplier of Electronic, Home & Travel Accessories, is looking for a capable Full-Time Customer Service Representative to join our growing office team. You’ll be working in a call-centre-style environment, supporting our B2B customers over the phone and by email. As the voice of the brand, you’ll help build strong customer relationships, handle enquiries efficiently, and play a key role in driving sales and delivering exceptional service.
We are a fun, people-centric, performance-focused team, who are passionate about what we do. We work hard, and we celebrate success together - with you!
The role:
- Handle outbound and inbound customer calls and emails.
- Process orders and general customer transactions.
- Provide basic troubleshooting and in-depth product support.
- Maintain accurate records and data entry across systems.
- Assist with admin tasks, liaising with suppliers and contractors.
- Resolve customer complaints with professionalism and care.
- Proactively take ownership of your role by identifying gaps and suggesting improvements.
Requirements:
- Excellent Customer Service & telephone experience.
- Confident in problem solving and the willingness to help to find solutions.
- Excellent with admin work.
- Computer savvy.
- Familiar with Microsoft Office, Gmail, Teams, Google Drive.
- Detail-oriented, efficient, and highly organised.
- Must live within 30 minutes of Oldbury, Birmingham.
- Ability to prioritise and manage time effectively, able to work with minimal supervision.
- Punctual, reliable, and committed to consistent performance.
Why join us:
- Permanent, secure role in a well-established and growing company.
- Office-based only – no travel or fieldwork required.
- Stable weekday schedule: Monday to Friday, 9AM to 5PM - Half an hour break.
- Your weekends are always free – no evening or weekend shifts.
- Be part of a supportive, people-focused team where your work is valued.
- Starting salary: Minimum Wage.
Office Administrator/Customer Service employer: GadJet
Contact Detail:
GadJet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Administrator/Customer Service
✨Tip Number 1
Familiarise yourself with GadJet's products and services. Understanding the range of electronic, home, and travel accessories they offer will help you engage with customers more effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since you'll be the voice of the brand, being clear, friendly, and professional in your interactions is crucial to building strong customer relationships.
✨Tip Number 3
Showcase your problem-solving abilities during any informal discussions or interviews. Think of examples where you've successfully resolved customer issues or improved processes, as this will highlight your proactive approach.
✨Tip Number 4
Emphasise your organisational skills and attention to detail. In a fast-paced environment, being able to manage multiple tasks efficiently is key, so be ready to discuss how you prioritise and stay organised in your previous roles.
We think you need these skills to ace Office Administrator/Customer Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Use keywords from the job description, such as 'problem-solving', 'computer-savvy', and 'detail-oriented' to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific examples of how you've successfully handled customer inquiries or administrative tasks in the past.
Showcase Your Skills: In your application, emphasise your proficiency with Microsoft Office, Gmail, Teams, and Google Drive. Provide examples of how you've used these tools effectively in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at GadJet
✨Show Your Customer Service Skills
Since the role is heavily focused on customer service, be prepared to share specific examples of how you've successfully handled customer inquiries or complaints in the past. Highlight your ability to remain calm and professional under pressure.
✨Demonstrate Your Tech Savviness
Familiarity with tools like Microsoft Office, Gmail, and Google Drive is essential. During the interview, mention any relevant experience you have with these platforms and how you've used them to improve efficiency in previous roles.
✨Emphasise Your Organisational Skills
The job requires a detail-oriented and highly organised individual. Be ready to discuss how you manage your time and prioritise tasks effectively, especially in a fast-paced environment. Consider sharing a method or tool you use to stay organised.
✨Be Ready to Suggest Improvements
The company values proactive employees who can identify gaps and suggest improvements. Think of a time when you made a suggestion that positively impacted your workplace, and be prepared to discuss it during the interview.
