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- Tasks: Coordinate sales activities and support our field sales team with customer interactions.
- Company: Fast-growing FMCG supplier in the UK convenience retail sector.
- Benefits: Competitive salary, full-time role, and a supportive work environment.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Experience in customer service or sales support, with strong organisational skills.
- Other info: Opportunity for career growth in a vibrant office-based setting.
The predicted salary is between 21500 - 30000 £ per year.
We are a fast-growing FMCG supplier to the UK convenience retail sector, working closely with a national field sales team and a wide network of retail customers. We are looking for a friendly, organised, and detail-focused person who enjoys speaking to customers and reps, stays on top of follow-ups, and takes pride in resolving issues calmly and professionally.
This is a highly organised, telephone-based role coordinating the day-to-day activity of the field sales team and acting as a key link between reps, customers, and the internal team. The role requires strong attention to detail, calm problem-solving, and a professional communication style to ensure visits are well scheduled, issues are followed through, and customers receive a consistently high standard of service.
Key responsibilities:- Act as the main point of contact for our field sales reps.
- Schedule and coordinate rep visits, ensuring efficient routing and coverage.
- Monitor daily rep activity and ensure visits and follow-ups are completed.
- Handle a high volume of incoming and outgoing customer phone calls.
- Log customer and rep issues accurately and ensure they are followed through to resolution.
- Provide clear notes, updates, and actions so nothing is missed.
- Liaise with internal teams to resolve stock, account, or service-related issues.
- Support reps with customer queries, visit feedback, and next steps.
- Escalate issues when required while maintaining ownership.
- Maintain accurate and up-to-date records across internal systems.
- Proven experience in a customer service, sales support, coordination role and working with field sales teams.
- Highly organised with strong attention to detail.
- Calm, professional, and solutions-focused communication style.
- Strong problem-solving skills and ability to manage multiple priorities.
Job Type: Full-time, Permanent. Location: Oldbury, West Midlands. Salary: £25,000 – £30,000 per annum, depending on experience. 6 months probation.
Sales Support Coordinator (Office-Based) in Birmingham employer: GadJet
Contact Detail:
GadJet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Coordinator (Office-Based) in Birmingham
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone skills! Since this role is all about communication, try role-playing with a friend or family member. Focus on being friendly, organised, and calm while handling different scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to take the next step in your career.
We think you need these skills to ace Sales Support Coordinator (Office-Based) in Birmingham
Some tips for your application 🫡
Show Your Organisational Skills: In your application, highlight any experience you have in coordinating schedules or managing multiple tasks. We love a candidate who can keep things running smoothly, just like the role requires!
Communicate Clearly: Since this role involves a lot of communication, make sure your written application reflects a calm and professional tone. We want to see how you handle communication in writing, so keep it clear and concise!
Detail is Key: Pay attention to the details in your application. Whether it's your CV or cover letter, make sure everything is accurate and well-presented. We appreciate candidates who take pride in their work, just like we do!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at GadJet
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Sales Support Coordinator role. Familiarise yourself with the key responsibilities and skills mentioned in the job description. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Show Off Your Organisational Skills
Since this role requires strong organisational abilities, be prepared to discuss specific examples of how you've successfully managed multiple tasks or coordinated schedules in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your attention to detail.
✨Demonstrate Your Communication Style
As a key point of contact for field sales reps and customers, your communication style is crucial. Practice speaking clearly and professionally, and think of scenarios where you’ve resolved issues calmly. This will showcase your ability to handle high-pressure situations effectively.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in this role. This not only shows your interest but also helps you determine if this is the right fit for you.
