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- Tasks: Lead daily operations and manage multiple teams in a fast-paced environment.
- Company: Fast-growing FMCG supplier in the UK convenience retail sector.
- Benefits: Competitive salary, private health insurance, and career growth opportunities.
- Why this job: Take ownership of operations and make a real impact on business success.
- Qualifications: Experience in operations management and strong leadership skills required.
- Other info: Join a dynamic team and thrive in a high-volume, product-led environment.
The predicted salary is between 30000 - 42000 £ per year.
We are a fast-growing FMCG supplier to the UK convenience retail sector, operating in a high-volume, product-led environment. As the business continues to scale, we are looking for an experienced Operations Manager to take over the day-to-day running of the business and act as the operational lead across teams.
This is a senior operational role with significant responsibility and autonomy. The Operations Manager will oversee the day-to-day activities of the business, manage multiple teams, and ensure operations run smoothly, efficiently, and in line with business priorities. The role is designed to reduce operational pressure on senior management by taking ownership of people management, operational delivery, and issue resolution, while providing clear reporting and performance visibility.
Key responsibilities:- Overlooking the day-to-day business operations
- Line management of the field sales representatives, including activity levels, performance, and follow-up
- Coordination and management of all teams and departments, ensuring accuracy, responsiveness, and accountability
- Coordination with the finance team to ensure smooth invoicing, credit control, operational alignment, and issue resolution
- Acting as the main escalation point for customer complaints and service issues, ensuring timely and professional outcomes
- Ensuring internal processes, systems, and controls are followed consistently
- Driving a culture of accountability, follow-through, and continuous improvement
- Providing structured, regular operational and performance updates to senior management
- Supporting recruitment, onboarding, training, and performance management of operational staff
- Proven experience in an operations management or senior operational role
- Background in FMCG, wholesale, distribution, or a product-led business
- Demonstrable experience managing both field-based and office-based teams
- Strong leadership, organisational, and problem-solving skills
- Confident handling customer escalations and difficult conversations
- Commercially aware, with the ability to work closely with finance and understand performance drivers
- Clear, confident communicator able to report to senior management
- Comfortable working in a fast-paced, high-volume environment
Job Type: Full-time, Permanent. Location: Oldbury, West Midlands. Salary: £36,000 – £42,000 per annum, depending on experience. Other Benefits: Private Health Insurance. 6 months probation.
Operations Manager (Office-Based) in Birmingham employer: GadJet
Contact Detail:
GadJet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager (Office-Based) in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the FMCG sector and let them know you're on the lookout for an Operations Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its operations. Understand their challenges and think about how your experience can help solve them. This will show that you're not just another candidate, but someone who genuinely cares about their success.
✨Tip Number 3
Practice your problem-solving skills! As an Operations Manager, you'll need to handle customer escalations and operational issues. Role-play with a friend or mentor to get comfortable with tough conversations and demonstrate your leadership abilities.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to showcase your skills and experience directly to us. Plus, it shows you're serious about joining our team and ready to take on the challenge of managing operations effectively.
We think you need these skills to ace Operations Manager (Office-Based) in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience in managing teams and operations, especially in FMCG or similar environments. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully managed operations and resolved issues in the past. We love a good story!
Showcase Your Leadership Skills: As an Operations Manager, leadership is key. In your application, emphasise your experience in leading teams and driving accountability. We’re looking for someone who can inspire and manage effectively, so let that shine through!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at GadJet
✨Know Your Operations Inside Out
Before the interview, make sure you understand the company's operations thoroughly. Familiarise yourself with their processes, challenges, and successes in the FMCG sector. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll be leading teams. Prepare examples of how you've successfully managed teams in the past, particularly in high-pressure environments. Highlight your problem-solving skills and how you've driven accountability and performance improvements.
✨Prepare for Customer Escalation Scenarios
Expect questions about handling customer complaints and service issues. Think of specific instances where you've resolved conflicts or improved customer satisfaction. This will showcase your ability to handle difficult conversations and maintain professionalism under pressure.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing operational strategies and performance metrics. Being able to communicate effectively with senior management is crucial, so consider rehearsing your responses to common interview questions to boost your confidence.
