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For Companies At a Glance
- Tasks: Manage patient appointments, greet visitors, and support healthcare professionals in a busy environment.
- Company: Join the Gade & Chorleywood Health Centres, serving 20,000 patients across three sites.
- Benefits: Flexible hours, supportive team, and opportunities for professional development.
- Why this job: Make a real difference in patient care while gaining valuable experience in healthcare.
- Qualifications: Experience in a medical reception role and strong communication skills are essential.
- Other info: Dynamic work environment with a focus on teamwork and patient satisfaction.
To be responsible for undertaking a wide range ofreception duties and the provision of general support to the patients and doctors. Dutiescan include, but are not limited to, booking appointments, greeting, directing andassisting patients, patient registrations, scanning, acting on tasks and the processingof information (electronic and hardcopy) and prescriptions.
Main duties of the job
A receptionist\’s job is extremely varied, busy and fast paced. Duties will range from booking appointments to issuing prescriptions and dealing with an array of queries. You may be answering calls and assisting patients with completing our online forms or you could be on the front desk dealing with patients face to face. You could be scanning or managing tasks.
We are looking for 2 receptionists to cover 15 hours per week but you must also be prepared to cover other staff when they are on holiday which is a regular occurrence. Each 5 hour shift will start either at 08:00, 08:30 or 13:30. You will be asked to work at any of our 3 sites in Rickmansworth or Chorleywood.
About us
The Gade & Chorleywood Health Centres, with around 20,000 patients, consists of 2 recently merged surgeries which are based across 3 sites in Rickmansworth & Chorleywood. We have 6 partners, 8 salaried GP\’s and several nurses, HCA\’s, Phlebotomists & Clinical Pharmacists plus a Physician Assistant. We also have around 32 administrative and reception staff and as a training practice we regularly have GP\’s in training working with us.
Job responsibilities
The followingare the key responsibilities of the Medical Receptionist. There may be onoccasion a requirement to carry out other tasks but this will be dependent uponfactors such as capability, workload and staffing levels:
Answer incoming calls and effectively deal withthe callers request
Manage all requests for appointments for thedoctors, nurses and other health professionals
Signpost patients to the correct service
Initiate contact with, and respond to, requestsfrom patients, team members and external agencies
Read code data, when appropriate; e.g. when atest result has been communicated to a patient
Input data into the patients healthcarerecords as necessary
Process temporary or permanent registrations,as required, and in accordance with practice protocol
Support health promotion and assist in ensuringthe promotional material, on allocated notice boards, is current
Provide support in the management of repeatprescriptions, ensuring they are processed accurately and within the agreedtimeframe
Scanning of patient related documentation andattaching scanned documents to patients healthcare records
Provide support to all clinical staff withgeneral requests
Ensure that tasks and queries are actioned,within a reasonable timeframe
Monitor and maintain the reception area
Adhere to the opening and closing procedures,in accordance with practice protocol
Attend essential practice meetings (evenwhen they occur at a time when the employee is not working)
Person Specification
Qualifications
- Medical receptionist experience
- NVQ level 2 in health & social care or equivalent
Experience
- working with the general public
- experience of working in a GP practice
- experience of working in a health care setting
- Clear, polite telephone manner
- Excellent, professional interpersonal skills
- Excellent organisation and time management skills
- Strong IT skills and a competent user of Microsoft Office and Outlook
- Excellent attention to detail and a commitment to producing high quality work
- Ability to use own judgement and resourcefulness
- Ability to work under pressure whilst maintaining a high level of accuracy
- Ability to work as part of a team and autonomously
- Is polite, confident and calm
- Is flexible, self-motivated and a good motivator of others
- Possesses a high level of integrity and loyalty
- Flexible and willing to cover annual and sick leave
- Disclosure and Barring Service (DBS) check
- Displays professional behaviour at all times and an appropriate personal appearance
- Is committed to patient care
- To complete all mandatory training implemented by the practice
- Actively participate in annual performance reviews
- Knowledge of clinical software packages; e.g. EMIS, Docman10, AccuRx
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Medical Receptionist employer: Gade Surgery
Contact Detail:
Gade Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist
✨Tip Number 1
Get to know the practice! Research Gade & Chorleywood Health Centres and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common receptionist scenarios with a friend or family member. This will help you feel more confident when dealing with patients and answering calls, making you stand out as a candidate.
✨Tip Number 3
Network like a pro! Connect with current or former staff at the health centres on LinkedIn. They can provide insider tips and might even give you a heads-up about upcoming opportunities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our team at Gade & Chorleywood Health Centres.
We think you need these skills to ace Medical Receptionist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Medical Receptionist role. Highlight your relevant experience, especially in handling patient queries and managing appointments, as this will show us you understand what we're looking for.
Show Off Your Skills: We want to see your strong IT skills and attention to detail shine through. Mention any experience with clinical software or similar systems, as well as your ability to work under pressure while maintaining accuracy.
Be Personable: Since you'll be dealing with patients face-to-face and over the phone, let your personality come through in your application. A clear, polite telephone manner and excellent interpersonal skills are key, so give us a glimpse of that in your writing.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Gade Surgery
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Medical Receptionist. Familiarise yourself with tasks like booking appointments, managing patient queries, and processing prescriptions. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As a Medical Receptionist, you'll be interacting with patients and healthcare professionals regularly. During the interview, highlight your experience in dealing with the public and any relevant examples where you've provided excellent customer service. This will demonstrate your ability to handle the fast-paced environment effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you'd handle specific situations, like managing a difficult patient or prioritising multiple tasks. Think of examples from your past experiences that showcase your problem-solving skills and ability to stay calm under pressure.
✨Dress Professionally and Be Punctual
First impressions matter! Dress smartly for your interview to reflect the professional environment of a healthcare setting. Also, plan to arrive early to show your punctuality and commitment to the role. This sets a positive tone right from the start.