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- Tasks: Coordinate global shipping operations and provide top-notch customer service.
- Company: Join GAC UK, a leader in integrated shipping and logistics services.
- Benefits: Enjoy 38 days of annual leave, a pension scheme, and retail discounts.
- Other info: Embrace a culture of wellbeing and diversity with excellent career growth opportunities.
- Why this job: Be part of a dynamic team making a real impact in the offshore industry.
- Qualifications: Strong communication and organisational skills; training provided for newcomers.
The predicted salary is between 28800 - 43200 £ per year.
GAC UK is looking for candidates for the role of Agency Services Coordinator within our Global Offshore Agency Services (GOAS) team to be based in Aberdeen. GAC UK employs over 300 experts across more than 25 offices covering all of the UK, Ireland and Gibraltar. We deliver a wide range of integrated shipping, logistics and marine services to the energy and shipping industries. We also serve specialised sectors like marine leisure, sports and events, automotive and aviation, providing complex and time‑critical logistics solutions. We apply the highest standard of customer services to everything we do and aim to be industry leaders within all the sectors we serve.
The Key Responsibilities Are:
- Providing customers a single point of contact into the GAC network globally and coordinating all requirements
- Setting up port call operations for customers
- Monitoring and assessing supplier performance levels during the course of operations
- Providing operational and account management support to the GOAS team and existing customers
- Supporting customer project or port call requirements globally
- Coordinating customer PO management and assisting with credit control processes for all GOAS customers
- Ensuring local GAC offices are working in line with customer commercial agreements and operational KPIs at all times.
Job Requirements:
- Strong communication skills with both supply chain and customers
- Strong organisational skills due to high volume of customer enquiries and administrative tasks within account management
- Ability to multitask and prioritise workloads efficiently
- Capable of producing and maintaining accurate reports
- Proficient in Microsoft Office applications which will be used daily
- Strong attention to detail and a proactive approach to problem‑solving
- A full driving licence and access to a car are required
- Experience in Ship Agency within the offshore industry is preferred but not essential as full training will be provided
Upon completion of training, the successful candidate will join the duty rota which consists of evening and weekend work as we are available 24/7 for our customers.
The Package Benefits:
- 38 days’ annual leave per year (inclusive of bank holidays) plus a day off on your birthday
- Access to Vitality at Work Scheme
- Company pension
- Life assurance
- Eyecare scheme
- Employee assistance programme
- Enhanced maternity and paternity benefits
- Retail discounts scheme
In 2021, we launched our ten‑year sustainability programme – MARS30. We are committed to growing long‑term customer relationships across multiple products, whilst significantly reducing our environmental impact, improving the well‑being of our people, and influencing our stakeholders to do the same. We will accomplish our mission by completing objectives aligned with the United Nations Sustainable Development Goals (SDGs).
At GAC UK, who you are is just as important as what you do. The GAC Spirit reflects our culture across the company, emphasising loyalty and understanding between management and staff. We recognise that people’s lives extend far beyond their jobs. By promoting a healthy combination of work and play we achieve a happier workforce, delivering service excellence. We have a team of Mental Health First Aiders across the UK and a Wellbeing Working Group who meet monthly and regularly launch new internal wellbeing initiatives. We’re passionate about diversity and inclusion, and we received Maritime UK Diversity in Maritime Charter Status in 2021, reflecting our commitment to taking real steps to improve diversity in our organisation. In January 2026, Campaign Against Living Miserably (CALM) became our official Charity of the Year. Throughout the year, we will be raising funds to support CALM’s life‑saving suicide prevention helpline.
If you think you have what it takes to become part of the GAC UK team, we look forward to receiving your application.
Agency Services Coordinator - Aberdeen employer: GAC Group
Contact Detail:
GAC Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Agency Services Coordinator - Aberdeen
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to GAC UK. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research GAC UK’s values and recent projects. Show us you’re not just another candidate but someone who genuinely cares about our mission and culture.
✨Tip Number 3
Practice your communication skills! As an Agency Services Coordinator, you'll need to juggle customer queries and supplier performance. Role-play with a friend or family member to get comfortable with potential questions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the GAC UK team!
We think you need these skills to ace Agency Services Coordinator - Aberdeen
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Agency Services Coordinator role. Highlight your strong communication skills and any relevant experience in logistics or customer service. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with our mission at GAC UK. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Organisational Skills: Since this role involves managing high volumes of enquiries, make sure to demonstrate your organisational skills in your application. Share examples of how you've successfully multitasked or prioritised workloads in the past.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role as soon as possible!
How to prepare for a job interview at GAC Group
✨Know the Company Inside Out
Before your interview, take some time to research GAC UK and its Global Offshore Agency Services team. Understand their mission, values, and the sectors they serve. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As an Agency Services Coordinator, strong communication is key. Prepare examples from your past experiences where you successfully managed customer inquiries or coordinated with teams. Practising clear and concise responses will demonstrate your ability to communicate effectively.
✨Demonstrate Organisational Skills
With a high volume of customer enquiries, being organised is crucial. Bring along a portfolio that showcases your ability to manage multiple tasks and prioritise workloads. You could even create a mock report to illustrate your attention to detail and organisational prowess.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle operational challenges. Think of scenarios where you had to coordinate logistics or manage supplier performance. Practising these responses will help you feel more confident during the interview.