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- Tasks: Engage with potential patients via phone, email, and chat to facilitate mental health care.
- Company: GABA Telepsychiatry, a leader in online psychiatric services.
- Benefits: Flexible hours, supportive team environment, and the chance to make a difference.
- Why this job: Join a mission-driven team and help others while developing your communication skills.
- Qualifications: Sales experience or natural aptitude, strong empathy, and excellent communication skills.
- Other info: Opportunity to grow in a dynamic mental health field.
The predicted salary is between 24000 - 36000 £ per year.
GABA Telepsychiatry is a mental health practice that offers online psychiatric services. We aim to provide a convenient and accessible way for individuals to receive mental health care. We are seeking a talented and empathetic individual to join our team as a Front Desk Representative.
About the role:
You will be responsible for communicating with potential patients via phone, email, and chat, and addressing their queries to facilitate a successful conversion, as well as performing some administrative tasks.
Responsibilities:
- Prospecting new leads and accounts using existing databases and phone calls.
- Calling up to 25 prospective patients a day and responding to their inquiries via phone, email, and chat, ensuring timely and informative responses in an empathetic manner.
- Actively promote our services and explain pricing and insurance options.
- Persuasively address client concerns and objections to drive conversions.
- Maintain accurate and up-to-date records of client interactions and appointments.
- Stay informed about the latest industry trends and best practices.
Qualifications:
- 10+ years of sales experience or a natural sales aptitude (Psychology background preferred).
- Excellent communication and interpersonal skills.
- Strong empathy and active listening abilities.
- A passion for helping others and making a positive impact.
- Ability to work independently and as part of a team.
- Strong organisational and time management skills.
Virtual Front Desk Representative in London employer: GABA Telepsychiatry
Contact Detail:
GABA Telepsychiatry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Virtual Front Desk Representative in London
✨Tip Number 1
Get to know the company inside out! Research GABA Telepsychiatry's services and values so you can speak confidently about how you fit into their mission during your interview.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with potential patients, role-play common scenarios with a friend to ensure you're ready to respond empathetically and effectively.
✨Tip Number 3
Show off your sales skills! Prepare examples of how you've successfully converted leads in the past, and be ready to discuss how you can apply those techniques to help GABA grow.
✨Tip Number 4
Don't forget to follow up! After your interview, send a thank-you email expressing your enthusiasm for the role. It shows you're proactive and genuinely interested in joining the team.
We think you need these skills to ace Virtual Front Desk Representative in London
Some tips for your application 🫡
Show Your Empathy: In your application, let us see your empathetic side! Share experiences where you've helped others or resolved conflicts. This role is all about connecting with potential patients, so we want to know how you can make a difference.
Highlight Your Communication Skills: Since you'll be chatting with potential patients via phone, email, and chat, it's crucial to showcase your communication prowess. Use clear and concise language in your application, and maybe even include examples of how you've effectively communicated in past roles.
Demonstrate Your Sales Savvy: We’re looking for someone with a knack for sales! In your application, mention any relevant experience or skills that show you can persuade and convert leads. If you’ve got a psychology background, don’t forget to highlight how it helps you understand client needs.
Keep It Organised: A well-structured application speaks volumes about your organisational skills. Make sure your CV and cover letter are tidy, easy to read, and tailored to the role. And remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at GABA Telepsychiatry
✨Know Your Stuff
Before the interview, make sure you understand GABA Telepsychiatry's services and values. Familiarise yourself with their approach to mental health care and be ready to discuss how your skills align with their mission.
✨Show Your Empathy
As a Front Desk Representative, empathy is key. Prepare examples from your past experiences where you've successfully handled sensitive situations or provided exceptional customer service. This will demonstrate your ability to connect with potential patients.
✨Practice Active Listening
During the interview, showcase your active listening skills. When asked questions, take a moment to reflect before responding. This not only shows that you value the interviewer’s input but also highlights your communication skills.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. Practice responding to common patient inquiries or objections. This will help you feel more confident and show that you can think on your feet while maintaining a compassionate tone.