Unit4 ERP Support Consultant

Job description

Role: Unit4 ERP Support Consultant

*** PART TIME WILL BE CONSIDERED ***

Location: Hybrid – Portishead/Home

Salary: Negotiable

We are a long established IT consultancy firm based in Portishead and we have been offering consultancy and support services to companies using the Unit4 ERP (Agresso Business World) product for many years now. We are currently a Premier Partner of Unit4.

We are looking for a Support Consultant who must have a broad experience of Unit4 ERP (Agresso Business World). Experience of Unit4 HR/Payroll would be a benefit but is not mandatory. You will be joining a long established helpdesk team. The team provides support and advice to a whole host of clients in a range of industry sectors who, between them use a broad range of Unit4 ERP products and the associated infrastructure to support them.

Your role will be to accept, understand and log calls on our Freshdesk support package and to then progress those calls to a satisfactory conclusion. You will be dealing directly with clients and liaising with colleagues to assist you in this.

This role will be a mix of predominantly home and office working. It would therefore be beneficial if you live within a reasonable commuting distance from Portishead.

The Ideal Candidate

• Experience with using and preferably with supporting Unit4 ERP software
• A calm and professional manner and excellent communication skills when liaising with clients and colleagues
• An organised and dedicated work ethic
• The desire to be an integral member of a dedicated team and the ability to work both within a team but also to be able to manage your own time and tasks
• The confidence to seek advice and help from your colleagues
• The ability to quickly understand client issues and record them in a clear and concise manner in order to reflect that understanding to both clients and colleagues
• The ability to approach troubleshooting an issue in a sensible and structured way
• An understanding of accountancy and also financial practices and procedures
• The knowledge of SQL or other generic technical skills would be an advantage
• Experience of different versions of the Unit4 ERP software would be an advantage