At a Glance
- Tasks: Be the friendly face of our luxury hotel, ensuring guests have a smooth night experience.
- Company: Join Edwardian Hotels London, a dynamic collection of 5-star hotels and restaurants.
- Benefits: Enjoy competitive salary, 28 days holiday, free meals, and great discounts.
- Other info: Opportunities for promotion and access to training programs for your growth.
- Why this job: Make a real impact on guest experiences in a vibrant hotel environment.
- Qualifications: Previous hotel reception experience and excellent customer service skills required.
The predicted salary is between 24000 - 30000 € per year.
Join the UK’s most dynamic collection of hotels and restaurants. At Edwardian Hotels London, we’re looking for passionate hospitality professionals to join our family. The role is at The May Fair Hotel, a 5 Star Luxury Hotel.
Overview
An amazing opportunity to join our 5 Star Luxury Hotel, The May Fair, A Radisson Collection Hotel as a Night Receptionist. The hours are based on 12 shifts on a 4 days on 3 days off rota basis.
- Responsible for night reception and lobby hosting ensuring a smooth guest experience at night.
- Handle all aspects of the guest journey from check-in and check-out, rooming, and helping with luggage where necessary.
- Greets all guests in a pleasant manner.
- Handles cash payments and float in accordance with company standards.
- Responds to all guest communication professionally ensuring personalisation and customisation to meet high service excellence.
- Assists with daily completion of administration tasks within the department.
- Ensures that all guest needs and requirements are fulfilled and guests feel valued.
- Promotes amenities and food and beverage outlets and arranges in‑house amenities as required.
- Gathers information about guests to update our database for a truly personal service.
- Ensures a high level of customer satisfaction in line with our core values and standards, exceeding guest expectations.
About You
- Previous hotel reception experience is required, ideally within a 4- or 5-star hotel operation.
- Experience with IT applications including Opera, Office 365, Guest Plus.
- Excellent attention to detail and customer service skills.
- Impeccable command of English both written and spoken.
Company Benefits
- Competitive salary
- 28 days holiday per annum including Bank Holidays, increasing with long service
- Complimentary hot meals, salad bar and unlimited beverages provided daily
- Refer a Friend Scheme of up to £500 per friend recommended.
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels for hosts, their family and their friends
- Access to a discount platform for all of the most popular stores and outlets
- Auto-enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January each year
- Wellbeing champions across all of our hotels
- Access to our company doctor for medical appointments and occupational health support
- Access for all hosts to our online learning platform Edwardian Academy
- Opportunities for promotion and a wide range of training programs to support your development
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Night Receptionist in City of Westminster employer: G64-Operation Support-MF
At Edwardian Hotels London, we pride ourselves on being a leading employer in the hospitality sector, offering a vibrant work culture at The May Fair Hotel, a 5 Star Luxury establishment. Our team enjoys competitive salaries, generous holiday allowances, and numerous opportunities for personal and professional growth, all while being part of a supportive family environment that values each member's contributions. With access to exclusive benefits such as complimentary stays, training programmes, and regular social events, we ensure our employees feel valued and motivated to deliver exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Night Receptionist in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Receptionist role at The May Fair.
✨Tip Number 2
Show up prepared! If you get an interview, research The May Fair Hotel and its values. Be ready to discuss how your previous experience aligns with their high standards of customer service and attention to detail.
✨Tip Number 3
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your hospitality skills and how you can enhance the guest experience during those night shifts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Edwardian Hotels family.
We think you need these skills to ace Night Receptionist in City of Westminster
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! We want to see how excited you are about joining our team at The May Fair Hotel. Share any relevant experiences that highlight your passion for providing excellent guest service.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Night Receptionist role. Highlight your previous hotel reception experience and any skills that match what we’re looking for, like attention to detail and customer service excellence. This shows us you’ve done your homework!
Be Professional Yet Approachable:While we love a friendly vibe, it’s important to maintain professionalism in your written application. Use clear language and check for spelling and grammar mistakes. We want to see that you can communicate effectively, just like you would with our guests!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our amazing company culture and benefits!
How to prepare for a job interview at G64-Operation Support-MF
✨Know Your Hotel Inside Out
Before the interview, make sure you research The May Fair Hotel and its offerings. Familiarise yourself with the amenities, services, and any recent news about the hotel. This will not only show your enthusiasm but also help you answer questions more effectively.
✨Showcase Your Customer Service Skills
As a Night Receptionist, excellent customer service is key. Prepare examples from your previous experience where you went above and beyond for guests. Think of specific situations that highlight your attention to detail and ability to handle guest requests professionally.
✨Practice Common Interview Questions
Anticipate questions related to your experience in hospitality, especially in a 4- or 5-star environment. Be ready to discuss how you would handle difficult situations or complaints. Practising these responses can help you feel more confident during the interview.
✨Dress the Part
First impressions matter, especially in the hospitality industry. Dress smartly and professionally for your interview. This shows that you take the opportunity seriously and understand the importance of presentation in a luxury hotel setting.
