At a Glance
- Tasks: Host the night reception and ensure guests have a smooth experience.
- Company: Join The Londoner, London's first 'Super Boutique' hotel in Leicester Square.
- Benefits: Enjoy competitive salary, 28 days holiday, and complimentary meals daily.
- Other info: Opportunities for promotion and access to training programs available.
- Why this job: Be part of a recognised Great Place to Work and grow your career.
- Qualifications: Previous hotel reception experience and excellent customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. Situated in the heart of Leicester Square, we are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests' exacting standards but also propel their own career potential in a company that recognises and rewards.
We are currently recruiting for a Night Receptionist to join our front of house team at The Londoner, our 5 Star Luxury Hotel.
OverviewAn amazing opportunity to join our 5 Star Luxury Hotel as a Night Receptionist. The hours for this role are 4 days on 3 days off on a rota basis. As a Night Receptionist, you will be responsible for night reception lobby hosting and ensuring a smooth guest experience at night, delivering a high level of customer satisfaction in line with our core values and standards, exceeding guest expectations.
About You- Previous hotel reception experience is required ideally within a 4- or 5-star hotel operation.
- Previous experience of IT applications including Opera, Office 365, Guest Plus.
- Demonstrates excellent attention to detail and customer service skills.
- Impeccable command of the English language both written and spoken.
- Competitive salary
- 28 days Holiday per annum including Bank Holidays increasing with long service
- Complimentary hot meals, salad bar and unlimited beverages provided daily
- Recommend a Friend Scheme of up to £500 per friend recommended.
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
- Access to a discount platform for all of the most popular stores and outlets
- Auto enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January each year
- Wellbeing champions across all of our hotels
- Access to our company doctor for medical appointments and occupational health support
- Access for all hosts to our online learning platform Edwardian Academy
- Opportunities for promotion and a wide range of training programs to support your development
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Night Receptionist in City of Westminster employer: G64-Operation Support-LO
At The Londoner, we pride ourselves on being a Great Place to Work, offering a vibrant and supportive environment in the heart of Leicester Square. Our commitment to employee wellbeing and development is reflected in our competitive benefits, including generous holiday allowances, complimentary meals, and opportunities for career advancement through our Edwardian Academy. Join us as a Night Receptionist and be part of a team that values your unique talents while providing exceptional service in a luxurious setting.
StudySmarter Expert Advice🤫
We think this is how you could land Night Receptionist in City of Westminster
✨Tip Number 1
Network like a pro! Attend hospitality events or local meet-ups to connect with industry folks. You never know who might have the inside scoop on job openings at places like The Londoner.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for hospitality shine through. Share stories about how you've gone above and beyond for guests in the past.
✨Tip Number 3
Research, research, research! Know The Londoner inside out—its values, services, and what makes it unique. This will help you tailor your responses and show you're genuinely interested.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team at The Londoner.
We think you need these skills to ace Night Receptionist in City of Westminster
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application memorable.
Tailor Your CV:Make sure to tailor your CV to highlight your relevant experience in hospitality, especially in 4- or 5-star settings. We love seeing how your skills align with what we’re looking for at The Londoner!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points for easy reading and ensure your key achievements stand out. We appreciate clarity as much as we appreciate great service!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at The Londoner!
How to prepare for a job interview at G64-Operation Support-LO
✨Know Your Hotel Inside Out
Before your interview, make sure you research The Londoner thoroughly. Familiarise yourself with its unique offerings, values, and the overall guest experience they aim to provide. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Customer Service Skills
As a Night Receptionist, exceptional customer service is key. Prepare examples from your previous experience where you went above and beyond for guests. Highlight your attention to detail and how you handle challenging situations with grace.
✨Brush Up on IT Knowledge
Since the role requires familiarity with IT applications like Opera and Office 365, be ready to discuss your experience with these tools. If you have any specific achievements or challenges you've overcome using these systems, share those during the interview.
✨Practice Your English Communication
With impeccable command of the English language being a requirement, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family to refine your communication skills and ensure you come across as professional and approachable.
