At a Glance
- Tasks: Provide top-notch concierge services and assist guests with their needs.
- Company: Join The Londoner, a prestigious 5 Star Luxury Hotel in London.
- Benefits: Competitive salary, 28 days holiday, free meals, and great discounts.
- Other info: Opportunities for promotion and access to training programs for your growth.
- Why this job: Be part of a dynamic team and create memorable experiences for guests.
- Qualifications: Experience in a 5 Star hotel, excellent communication skills, and a valid UK driving licence.
The predicted salary is between 30000 - 40000 € per year.
We are currently recruiting for a Concierge to join our Concierge Team at The Londoner, our 5 Star Luxury Hotel.
An amazing opportunity has arisen to join our 5 Star Luxury Hotel The Londoner as a Concierge team member. The role of Concierge is an integral role and key to the success of The Londoner Concierge team. As Concierge you will support and offer excellent concierge services to our guests during their stay. You will be responsible for assisting our guests with taxi bookings, reservations, and general enquiries. You will be expected to deliver The Londoner standards at all times.
About You
- Current concierge experience within a 5 Star hotel environment within London.
- Local area knowledge.
- Excellent communication skills both verbally and written.
- Hold a valid UK driving license.
Company Benefits
- Competitive salary
- 28 days Holiday per annum including Bank Holidays increasing with long service
- Complimentary hot meals, salad bar and unlimited beverages provided daily
- Recommend a Friend Scheme of up to £500 per friend recommended.
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
- Access to a discount platform for all of the most popular stores and outlets
- Auto enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January each year
- Wellbeing champions across all of our hotels
- Access to our company doctor for medical appointments and occupational health support
- Access for all hosts to our online learning platform Edwardian Academy
- Opportunities for promotion and a wide range of training programs to support your development
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Concierge in City of Westminster employer: G62-Concierge-LO
The Londoner is an exceptional employer, offering a vibrant work culture within a prestigious 5 Star Luxury Hotel in the heart of London. With competitive salaries, generous holiday allowances, and a strong focus on employee wellbeing and development, team members enjoy numerous benefits including complimentary meals, preferential accommodation rates, and access to extensive training programs. Join us to be part of a dedicated team that values excellence and fosters growth in a dynamic hospitality environment.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge in City of Westminster
✨Tip Number 1
Network like a pro! Connect with people in the hospitality industry, especially those who work at luxury hotels. Attend events or join online groups where you can meet potential colleagues and learn about job openings.
✨Tip Number 2
Show off your local knowledge! When chatting with hiring managers, share your insights about London’s hotspots and hidden gems. This will demonstrate your expertise and passion for providing top-notch concierge services.
✨Tip Number 3
Practice your communication skills! Role-play common guest scenarios with friends or family to refine your responses. Being articulate and confident will set you apart during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and company updates directly from us.
We think you need these skills to ace Concierge in City of Westminster
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your current concierge experience, especially if it's within a 5 Star hotel in London. We want to see how your background aligns with the role, so don’t hold back on those relevant details!
Local Knowledge is Key:Since you'll be assisting guests with various enquiries, showcasing your local area knowledge can really set you apart. Share any tips or insights about London that you think would impress us!
Communication is Everything:We value excellent communication skills, both written and verbal. When crafting your application, keep it clear and engaging. Show us your personality while maintaining professionalism!
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way for us to review your application and get you one step closer to joining our Concierge Team!
How to prepare for a job interview at G62-Concierge-LO
✨Know Your Stuff
Before the interview, brush up on your knowledge of The Londoner and its services. Familiarise yourself with the local area, popular attractions, and any recent news about the hotel. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Communication Skills
As a Concierge, excellent communication is key. During the interview, practice clear and concise responses. Use examples from your past experience to demonstrate how you've effectively communicated with guests and resolved issues.
✨Dress to Impress
First impressions matter, especially in a luxury hotel environment. Dress smartly and professionally for your interview. This not only reflects your understanding of the role but also shows respect for the company’s standards.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of specific situations where you’ve had to assist guests or handle difficult requests. Prepare to explain your thought process and the outcome, showcasing your ability to deliver exceptional service.
