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- Tasks: Deliver exceptional guest experiences and manage communication with guests and reservations.
- Company: Join Edwardian Hotels, a leader in luxury hospitality.
- Benefits: Competitive salary, 28 days holiday, free meals, and discounts.
- Other info: Opportunities for promotion and access to training programs.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Experience in hotel guest relations or reception with strong customer service skills.
The predicted salary is between 24000 - 30000 £ per year.
An amazing opportunity has arisen to join Edwardian Hotels as a Guest Experience Ambassador. You will respond to all guest communication professionally, ensuring personalisation and customisation to deliver excellence in service. You will take ownership of all guest requests and feedback, either prior to arrival, during their stay or after check out. You will work proactively with the local hotel teams to drive guest engagement, highlighting any issues or areas of improvement.
This role will also be involved in assisting the Reservations team on all communication platforms with any booking amendments, cancellations and other booking updates including but not limited to billing instructions and data entry. You will work closely with the reservations department to ensure that payments and revenues are recorded correctly. You will maximise revenue by actioning all non-arrival bookings, hotel cross charges, book out revenue, advance payments and sales ledger queries.
About You
- Previous experience either within hotel guest relations or reception within a 4 or 5 Star Hotel.
- Demonstrates excellent customer service skills and attention to detail.
- Excellent communication skills both verbally and written.
- Proficient in spoken and written English and ideally additional languages.
Company Benefits Package
- Competitive salary.
- 28 days holiday per annum including bank holidays increasing with long service.
- Complimentary hot meals, salad bar and unlimited beverages provided daily.
- Recommend a Friend Scheme of up to £500 per friend recommended.
- Annual complimentary night stays within our hotels.
- Preferential accommodation rates for all Edwardian Hotels for hosts, their family and their friends.
- Access to a discount platform for all of the most popular stores and outlets.
- Auto enrolment into our company pension scheme.
- Regular social events across all hotels.
- Annual company recognition events held in January each year.
- Wellbeing champions across all of our hotels.
- Access to our company doctor for medical appointments and occupational health support.
- Access for all hosts to our online learning platform Edwardian Academy.
- Opportunities for promotion and a wide range of training programs to support your development.
Guest Experience Team Member employer: G61-Central Guest Services-EGLS
Contact Detail:
G61-Central Guest Services-EGLS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Team Member
✨Tip Number 1
Network like a pro! Reach out to current or former employees of Edwardian Hotels on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common guest experience scenarios. Think about how you’d handle tricky situations and showcase your customer service skills. We want to see that you can think on your feet!
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Show up looking sharp and ready to represent the Edwardian brand. Confidence is key!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows we’re keen and professional, which is exactly what Edwardian Hotels values.
We think you need these skills to ace Guest Experience Team Member
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application for the Guest Experience Team Member role. Highlight your previous experience in hotel guest relations or reception, and showcase how your skills align with delivering excellent customer service.
Show Off Your Communication Skills: Since this role requires excellent verbal and written communication, don’t hold back! Use clear and professional language in your application, and consider including examples of how you've effectively communicated with guests in the past.
Be Detail-Oriented: Attention to detail is key in this role. When filling out your application, double-check for any typos or errors. A polished application reflects your commitment to quality service, which is what we value at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company!
How to prepare for a job interview at G61-Central Guest Services-EGLS
✨Know the Company Inside Out
Before your interview, take some time to research Edwardian Hotels. Understand their values, mission, and what sets them apart in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Guest Experience Team Member, your ability to provide excellent customer service is crucial. Prepare specific examples from your previous experience where you went above and beyond for a guest. This will demonstrate your commitment to delivering personalised service.
✨Practice Your Communication Skills
Since the role requires excellent verbal and written communication, practice articulating your thoughts clearly. You might even want to rehearse common interview questions with a friend or in front of a mirror to build confidence and ensure you come across as professional and personable.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re not just interested in the job, but also in how you can contribute to the team and grow within the company.