At a Glance
- Tasks: Help guests create unforgettable experiences by managing reservations and providing top-notch customer service.
- Company: Join Edwardian Hotels London, a vibrant collection of hotels and restaurants.
- Benefits: Enjoy competitive salary, 28 days holiday, free meals, and great discounts.
- Other info: Opportunities for promotion and access to training programs for your development.
- Why this job: Be part of a passionate team that values integrity, ambition, and quality.
- Qualifications: Experience in reservations at a 4- or 5-star hotel and excellent communication skills.
The predicted salary is between 24000 - 30000 £ per year.
Join the UK’s most dynamic collection of hotels and restaurants at Edwardian Hotels London. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our values: having Integrity, being Ambitious, and always Quality-Driven.
We are currently recruiting for a Reservations Specialist to join our Central Reservations Team at Edwardian Hotels London. An amazing opportunity has arisen to join Edwardian Hotels as a Reservations Agent. As Reservations Agent, you will be responsible for achieving maximum revenue through the effective selling of room reservations and other ancillary revenue to customers via the telephone, e-mail or other channels deemed appropriate by the company.
Responsibilities include:
- Utilizing customer service and sales skills to identify guest needs and make accurate reservations.
- Ensuring information is accurately recorded in appropriate systems.
- Providing excellent service delivery as determined by the company standards.
- Being the guest advocate ensuring all guests’ needs from the initial booking to follow up.
About You:
- Current reservations experience within a 4- or 5-star hotel environment.
- Excellent communication skills both verbally and written.
- Natural tele sales ability including closing skills and tone of voice.
- Ability to effectively listen and position hotels to meet guests' needs.
- High level of hotel product and services knowledge.
- Ability to generate revenue by all means available.
- Technical knowledge of hotel booking systems, including Opera.
Our Benefits Package includes:
- Competitive salary.
- 28 days holiday per annum including bank holidays increasing with long service.
- Complimentary hot meals, salad bar and unlimited beverages provided daily.
- Recommend a Friend Scheme of up to £500 per friend recommended.
- Annual complimentary night stays within our hotels.
- Preferential accommodation rates for all Edwardian Hotels for hosts, their family and friends.
- Access to a discount platform for all of the most popular stores and outlets.
- Auto enrolment into our company pension scheme.
- Regular social events across all hotels.
- Annual company recognition events held in January each year.
- Wellbeing champions across all of our hotels.
- Access to our company doctor for medical appointments and occupational health support.
- Access for all hosts to our online learning platform Edwardian Academy.
- Opportunities for promotion and a wide range of training programs to support your development.
Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Reservations Agent in City of Westminster employer: G61-Central Guest Services-EGLS
At Edwardian Hotels London, we pride ourselves on being a vibrant and inclusive employer that values integrity, ambition, and quality. Our Reservations Agents enjoy a supportive work culture with competitive salaries, generous holiday allowances, and numerous opportunities for personal and professional growth. With access to comprehensive training programs, employee recognition events, and unique benefits like complimentary stays and preferential rates, we ensure our team members thrive in a rewarding and fulfilling environment.
Contact Details:
G61-Central Guest Services-EGLS Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent in City of Westminster
✨Tip Number 1
Get to know the company inside out! Research Edwardian Hotels London, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your communication skills! Since you'll be on the phone a lot, try role-playing with a friend or family member. This will help you nail that perfect tone of voice and closing skills that are crucial for a Reservations Agent.
✨Tip Number 3
Show off your sales skills! Think of examples from your past experiences where you’ve successfully identified customer needs and maximised revenue. Be ready to share these stories during your interview to demonstrate your ability to drive results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Edwardian Hotels family.
We think you need these skills to ace Reservations Agent in City of Westminster
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. We want to see how your experiences and values align with ours, especially in creating unforgettable memories for our guests.
Tailor Your Application:Make sure to customise your CV and cover letter for the Reservations Agent role. Highlight your current reservations experience and any relevant skills that demonstrate your ability to meet guest needs and maximise revenue.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to showcase your communication skills, as this is crucial for the role. Remember, we appreciate a well-structured application!
Apply Through Our Website:We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and efficiently, plus you’ll get a feel for our company culture while you’re at it!
How to prepare for a job interview at G61-Central Guest Services-EGLS
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of hotel products and services. Familiarise yourself with Edwardian Hotels London and their unique offerings. This will not only show your enthusiasm but also help you answer questions confidently.
✨Show Off Your Communication Skills
As a Reservations Agent, excellent communication is key. Practice articulating your thoughts clearly and concisely. You might even want to role-play common scenarios with a friend to showcase your natural tele sales ability and closing skills during the interview.
✨Demonstrate Your Customer Focus
Be prepared to discuss how you’ve gone above and beyond for guests in previous roles. Share specific examples that highlight your ability to listen effectively and meet guest needs, as this aligns perfectly with the company’s values of integrity and quality-driven service.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the Reservations Team. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.
