Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional guest experiences and manage communication with guests and reservations.
- Company: Join Edwardian Hotels, a leader in luxury hospitality.
- Benefits: Enjoy competitive salary, 28 days holiday, and complimentary meals.
- Other info: Opportunities for promotion and access to training programs.
- Why this job: Be part of a dynamic team that values your input and growth.
- Qualifications: Experience in hotel guest relations and excellent communication skills required.
The predicted salary is between 24000 - 30000 £ per year.
An amazing opportunity has arisen to join Edwardian Hotels as a Guest Experience Ambassador. You will respond to all guest communication professionally, ensuring personalisation and customisation to deliver excellence in service. You will take ownership of all guest requests and feedback, either prior to arrival, during their stay or after check out. You will work proactively with the local hotel teams to drive guest engagement, highlighting any issues or areas of improvement.
This role will also be involved in assisting the Reservations team on all communication platforms with any booking amendments, cancellations and other booking updates including but not limited to billing instructions and data entry. You will work closely with the reservations department to ensure that payments and revenues are recorded correctly. You will maximise revenue by actioning all non-arrival bookings, hotel cross charges, book out revenue, advance payments and sales ledger queries.
About You
- Previous experience either within hotel guest relations or reception within a 4 or 5 Star Hotel.
- Demonstrates excellent customer service skills and attention to detail.
- Excellent communication skills both verbally and written.
- Proficient in spoken and written English and ideally additional languages.
Company Benefits Package
- Competitive salary.
- 28 days holiday per annum including bank holidays increasing with long service.
- Complimentary hot meals, salad bar and unlimited beverages provided daily.
- Recommend a Friend Scheme of up to £500 per friend recommended.
- Annual complimentary night stays within our hotels.
- Preferential accommodation rates for all Edwardian Hotels for hosts, their family and their friends.
- Access to a discount platform for all of the most popular stores and outlets.
- Auto enrolment into our company pension scheme.
- Regular social events across all hotels.
- Annual company recognition events held in January each year.
- Wellbeing champions across all of our hotels.
- Access to our company doctor for medical appointments and occupational health support.
- Access for all hosts to our online learning platform Edwardian Academy.
- Opportunities for promotion and a wide range of training programs to support your development.
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Guest Experience Team Member in City of Westminster employer: G61-Central Guest Services-EGLS
Contact Detail:
G61-Central Guest Services-EGLS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Team Member in City of Westminster
✨Tip Number 1
Get to know the company! Research Edwardian Hotels and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Guest Experience Team Member, you'll need to shine in both verbal and written communication. Try role-playing scenarios with friends or family to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you for the position, which can give you a leg up in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Edwardian Hotels family. Don’t miss out on this amazing opportunity!
We think you need these skills to ace Guest Experience Team Member in City of Westminster
Some tips for your application 🫡
Personalise Your Application: When applying, make sure to tailor your application to reflect the specific skills and experiences that match the Guest Experience Team Member role. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since excellent communication is key for this role, ensure your written application is clear, concise, and free of errors. We love a well-structured application that showcases your attention to detail!
Highlight Relevant Experience: If you've got previous experience in hotel guest relations or reception, don’t hold back! We want to know how your background makes you a perfect fit for delivering exceptional guest experiences.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you one step closer to joining our amazing team!
How to prepare for a job interview at G61-Central Guest Services-EGLS
✨Know the Company
Before your interview, take some time to research Edwardian Hotels. Understand their values, mission, and what sets them apart in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Guest Experience Team Member, your ability to provide excellent customer service is crucial. Prepare specific examples from your previous experience where you went above and beyond for a guest. Highlight your attention to detail and how you handled any challenges that arose.
✨Practice Communication
Since the role requires excellent verbal and written communication skills, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend or family member. This will help you feel more confident and ensure you convey your ideas effectively during the actual interview.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're engaged and serious about contributing to the team.