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- Tasks: Deliver exceptional guest experiences and manage check-ins and check-outs at a luxury hotel.
- Company: Join the vibrant team at Edwardian Hotels London, a recognised Great Place to Work.
- Benefits: Enjoy competitive salary, 28 days holiday, free meals, and great discounts.
- Other info: Opportunities for promotion and access to training programmes for personal development.
- Why this job: Be part of a fun, rewarding environment where your talents can shine and grow.
- Qualifications: Previous hotel reception experience and strong customer service skills required.
The predicted salary is between 24000 - 30000 £ per year.
Join the UK’s most dynamic collection of hotels and restaurants at Edwardian Hotels London, where it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our values: having Integrity, being Ambitious, and always Quality-Driven.
We are currently recruiting for a Receptionist to join our Front of House Team at the 5 Star Edwardian Manchester Hotel.
OverviewAn amazing opportunity to join the Front of House Team at The Edwardian Manchester Hotel as a Receptionist. You will handle all aspects of the guest journey, delivering maximum service delivery when doing check ins and check outs, room and assisting with general London knowledge. You will handle cash payments and a float in accordance with the company standards. You will respond to all guest communication professionally, ensuring personalisation and customisation to deliver service excellence. You will assist with the daily completion of admin tasks within the department. You will anticipate guest needs ensuring that all guest requirements during their stay are fulfilled in a way that makes them feel special and recognises returning guests. You will ensure hotel amenities and outlets are promoted and will arrange in house services as required. You will ensure that information is gathered about each guest in order to update our client database, making proactive use of guest details to provide a truly personal service.
About YouPrevious hotel reception experience is required ideally within a 4‑ or 5‑star hotel operation. Previous experience of IT applications including Opera, Office 365, Sales Force and Review Pro. Demonstrates excellent attention to detail and customer service skills. Impeccable command of the English language both written and spoken.
Company Benefits- Competitive salary
- 28 days Holiday per annum including Bank Holidays increasing with long service
- Complimentary hot meals, salad bar and unlimited beverages provided daily
- Recommend a Friend Scheme of up to £500 per friend recommended
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels for hosts, their family and friends
- Access to a discount platform for all of the most popular stores and outlets
- Auto enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January each year
- Wellbeing champions across all of our hotels
- Access to our company doctor for medical appointments and occupational health support
- Access for all hosts to our online learning platform Edwardian Academy
- Opportunities for promotion and a wide range of training programmes to support your development
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Receptionist in Manchester employer: G60-Lobby Service-MN
Contact Detail:
G60-Lobby Service-MN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Edwardian Hotels London. Understand their values and what makes them tick. This way, you can show how your own ambitions align with theirs during the chat.
✨Tip Number 2
Practice makes perfect! Run through common receptionist scenarios with a friend or in front of the mirror. Think about how you'd handle guest queries or complaints, and make sure you're ready to showcase your customer service skills.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows you care about the role and are ready to represent the hotel’s high standards.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Receptionist in Manchester
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with guests.
Tailor Your CV: Make sure to tailor your CV to highlight your relevant experience in hotel reception. Mention any specific software you’ve used, like Opera or Office 365, as we love seeing that you’re tech-savvy!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for our team. Be sure to mention our values of Integrity, Ambition, and Quality-Driven service, and how you embody these in your work.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Edwardian Hotels London!
How to prepare for a job interview at G60-Lobby Service-MN
✨Know the Company Inside Out
Before your interview, take some time to research Edwardian Hotels London. Understand their values, mission, and what makes them a Great Place to Work. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Receptionist, you'll be the first point of contact for guests. Prepare examples from your previous experience where you went above and beyond to provide excellent service. Highlight your attention to detail and how you anticipate guest needs to create memorable experiences.
✨Practice Common Interview Questions
Think about the types of questions you might be asked, such as how you handle difficult guests or manage multiple tasks at once. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Dress to Impress
First impressions matter, especially in hospitality. Make sure to dress smartly and professionally for your interview. A polished appearance reflects your understanding of the industry and shows that you take the opportunity seriously.