At a Glance
- Tasks: Ensure a smooth guest experience at night, handling check-ins and assisting with luggage.
- Company: Join the luxurious May Fair Hotel, known for its exceptional service.
- Benefits: Competitive salary, 28 days holiday, free meals, and discounts on hotel stays.
- Other info: Opportunities for promotion and access to training programs for your development.
- Why this job: Be part of a 5-star team, making guests feel valued and special.
- Qualifications: Previous hotel reception experience and excellent customer service skills required.
The predicted salary is between 24000 - 30000 £ per year.
An amazing opportunity to join our 5 Star Luxury Hotel, The May Fair Hotel as a Night Receptionist. The hours for this role are based on 12 shifts on a 4 days on 3 days off rota basis.
As a Night Receptionist you will be responsible for night reception and lobby hosting ensuring a smooth guest experience at night. You will handle all aspects of the guest journey from check in and out, rooming and helping with luggage where necessary. You will greet all guests in a pleasant manner, handle cash payments and float in accordance with the company standards, and respond to all guest communication professionally ensuring personalisation and customisation to ensure a high level of service excellence. You will assist with the daily completion of administration tasks within the department and ensure that all guest needs and requirements are fulfilled during their stay, making them feel valued. You will promote amenities and food and beverage outlets and arrange in-house amenities as required. Additionally, you will gather information about guests to update our database and make proactive use of guest details to provide a truly personal service. Ensuring a high level of customer satisfaction is delivered at all times in line with our core values and standards, exceeding guest expectations.
About You
- Previous hotel reception experience is required ideally within a 4- or 5-star hotel operation.
- Previous experience of IT applications including Opera, Office 365, Guest Plus.
- Demonstrates excellent attention to detail and customer service skills.
- Impeccable command of English both written and spoken.
Company Benefits
- Competitive salary
- 28 days Holiday per annum including Bank Holidays increasing with long service
- Complimentary hot meals, salad bar and unlimited beverages provided daily
- Recommend a Friend Scheme of up to £500 per friend recommended.
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
- Access to a discount platform for the most popular stores and outlets
- Auto enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January each year
- Wellbeing champions across all of our hotels
- Access to our company doctor for medical appointments and occupational health support
- Access for all hosts to our online learning platform Edwardian Academy
- Opportunities for promotion and a wide range of training programs to support your development
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Night Receptionist employer: G60-Lobby Service-MF
The May Fair Hotel is an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and development. With competitive salaries, generous holiday allowances, and unique benefits such as complimentary stays and extensive training opportunities, we ensure our Night Receptionists thrive in a supportive environment while delivering outstanding guest experiences in our luxurious setting.
StudySmarter Expert Advice🤫
We think this is how you could land Night Receptionist
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hotel industry. A personal recommendation can go a long way in landing that Night Receptionist role.
✨Tip Number 2
Show off your personality! When you get to the interview stage, let your charm and customer service skills shine through. Remember, they’re looking for someone who can create a welcoming atmosphere for guests.
✨Tip Number 3
Do your homework! Familiarise yourself with The May Fair Hotel’s values and services. This will help you tailor your responses during interviews and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our amazing team at The May Fair Hotel.
We think you need these skills to ace Night Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly and approachable tone can really make your application stand out.
Tailor Your Experience:Make sure to highlight your previous hotel reception experience, especially in 4 or 5-star settings. We love seeing how your skills align with what we’re looking for, so be specific about your relevant experiences!
Be Detail-Oriented:Attention to detail is key in this role. Double-check your application for any typos or errors before submitting it. A polished application shows us that you care about the little things, just like we do for our guests.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at G60-Lobby Service-MF
✨Know the Hotel Inside Out
Before your interview, take some time to research The May Fair Hotel. Familiarise yourself with its amenities, services, and any recent news. This will not only show your genuine interest but also help you answer questions about how you can enhance the guest experience.
✨Showcase Your Customer Service Skills
As a Night Receptionist, excellent customer service is key. Prepare examples from your previous experience where you went above and beyond for guests. Think of specific situations that highlight your attention to detail and ability to handle guest requests effectively.
✨Practice Common Interview Questions
Anticipate questions related to handling difficult guests, managing cash payments, or using IT applications like Opera and Office 365. Practising your responses will help you feel more confident and articulate during the interview.
✨Dress the Part
Even though the interview might be at night, make sure to dress professionally. A smart appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously. It’s all about making a great first impression!
