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For Companies At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and handle inquiries with a smile.
- Company: Join the vibrant Front Of House team at The May Fair Hotel.
- Benefits: Competitive salary, 28 days holiday, free meals, and great discounts.
- Why this job: Be the face of luxury hospitality and create memorable experiences for guests.
- Qualifications: Previous hotel reception experience and strong customer service skills required.
- Other info: Opportunities for promotion and access to training programs for your growth.
The predicted salary is between 24000 - 36000 £ per year.
An amazing opportunity to join our Front Of House team at The May Fair Hotel as a Receptionist. As a Receptionist, you will be responsible for meeting and greeting our guests, including check-in and check-out procedures and dealing with guest enquiries. Ensuring a high level of customer satisfaction is delivered at all times in line with our core values and standards and exceeding guest expectations.
About You
- Previous hotel reception experience is required ideally within a 4- or 5-star hotel operation.
- Previous experience of IT applications including Opera, Office 365, Salesforce and Review Pro.
- Demonstrates excellent attention to detail and customer service skills.
- Impeccable command of the English language both written and spoken.
Company Benefits
- Competitive salary
- 28 days Holiday per annum including Bank Holidays increasing with long service
- Complimentary hot meals, salad bar and unlimited beverages provided daily
- Recommend a Friend Scheme of up to £500 per friend recommended.
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
- Access to a discount platform for all of the most popular stores and outlets
- Auto enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January each year
- Wellbeing champions across all of our hotels
- Access to our company doctor for medical appointments and occupational health support
- Access for all hosts to our online learning platform Edwardian Academy
- Opportunities for promotion and a wide range of training programs to support your development
Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Receptionist in City of Westminster employer: G60-Lobby Service-MF
Contact Detail:
G60-Lobby Service-MF Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in City of Westminster
✨Tip Number 1
Get to know the hotel! Research The May Fair Hotel and its values. When you walk in for your interview, show us that you understand what makes our place special. This will help you stand out and show your genuine interest.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a receptionist and how you'd handle them. We want to see that you can keep a cool head and provide top-notch service, even when things get busy.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a front-of-house role. Make sure you look smart and professional when you come in for your interview. It shows us that you take the opportunity seriously.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us that you’re tech-savvy and know how to navigate online platforms.
We think you need these skills to ace Receptionist in City of Westminster
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your previous hotel reception experience in your application. We want to see how your background aligns with the role, especially if you've worked in a 4- or 5-star hotel before!
Be Detail-Oriented: Attention to detail is key for us at The May Fair Hotel. When writing your application, double-check for any typos or errors. A polished application shows us you care about quality!
Use the Right Language: Since we value excellent communication skills, make sure your written English is impeccable. Use clear and professional language that reflects your ability to engage with guests effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this amazing opportunity!
How to prepare for a job interview at G60-Lobby Service-MF
✨Know the Hotel Inside Out
Before your interview, take some time to research The May Fair Hotel. Familiarise yourself with its history, values, and services. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Receptionist, customer service is key. Prepare examples from your previous experience where you went above and beyond for a guest. Highlighting these moments will demonstrate your commitment to ensuring high levels of customer satisfaction.
✨Brush Up on IT Skills
Since the role requires familiarity with IT applications like Opera and Office 365, make sure you're comfortable discussing your experience with these tools. If you have any specific achievements or challenges you've overcome using these systems, be ready to share them.
✨Practice Your Communication
With impeccable command of the English language being essential, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend or family member to refine your communication skills and boost your confidence.
