At a Glance
- Tasks: Ensure a smooth guest experience at night, handling check-ins, payments, and guest needs.
- Company: Join the luxurious 5 Star May Fair Hotel with a vibrant team atmosphere.
- Benefits: Competitive salary, 28 days holiday, complimentary meals, and great discounts.
- Other info: Opportunities for promotion and access to training programs for your development.
- Why this job: Be the face of luxury hospitality and create memorable experiences for guests.
- Qualifications: Previous hotel reception experience and excellent customer service skills required.
The predicted salary is between 24000 - 30000 £ per year.
An amazing opportunity to join our 5 Star Luxury Hotel, The May Fair Hotel as a Night Receptionist. The hours for this role are based on 12 shifts on a 4 days on 3 days off rota basis.
As a Night Receptionist you will be responsible for night reception and lobby hosting ensuring a smooth guest experience at night. You will handle all aspects of the guest journey from check in and out, rooming and helping with luggage where necessary. You will greet all guests in a pleasant manner, handle cash payments and float in accordance with the company standards, and respond to all guest communication professionally ensuring personalisation and customisation to ensure a high level of service excellence. You will assist with the daily completion of administration tasks within the department and ensure that all guest needs and requirements are fulfilled during their stay, making them feel valued. You will promote amenities and food and beverage outlets and arrange in-house amenities as required. Additionally, you will gather information about guests to update our database and make proactive use of guest details to provide a truly personal service, ensuring a high level of customer satisfaction is delivered at all times in line with our core values and standards, exceeding guest expectations.
About You
- Previous hotel reception experience is required ideally within a 4- or 5-star hotel operation.
- Previous experience of IT applications including Opera, Office 365, Guest Plus.
- Demonstrates excellent attention to detail and customer service skills.
- Impeccable command of English both written and spoken.
Company Benefits
- Competitive salary
- 28 days Holiday per annum including Bank Holidays increasing with long service
- Complimentary hot meals, salad bar and unlimited beverages provided daily
- Recommend a Friend Scheme of up to £500 per friend recommended.
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
- Access to a discount platform for the most popular stores and outlets
- Auto enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January each year
- Wellbeing champions across all of our hotels
- Access to our company doctor for medical appointments and occupational health support
- Access for all hosts to our online learning platform Edwardian Academy
- Opportunities for promotion and a wide range of training programs to support your development
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Night Receptionist in City of Westminster employer: G60-Lobby Service-MF
The May Fair Hotel is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and development. With competitive salaries, generous holiday allowances, and numerous opportunities for training and promotion, our Night Receptionists enjoy a fulfilling career in a prestigious 5-star environment. Located in the heart of London, we provide unique benefits such as complimentary stays and preferential rates, making it an attractive place to grow professionally while delivering outstanding guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Night Receptionist in City of Westminster
✨Tip Number 1
Make sure you know the hotel inside out! Familiarise yourself with The May Fair Hotel's amenities and services. This way, when you chat with guests during your interview, you can show off your knowledge and passion for providing a top-notch experience.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Night Receptionist. Think about how you'd handle guest complaints or special requests. This will help you feel more confident and prepared when it comes to the real deal.
✨Tip Number 3
Network like a pro! Connect with current or former employees of The May Fair Hotel on LinkedIn. They can give you insider tips on what the hiring team is looking for and might even put in a good word for you!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. So, get that application in and show us what you've got!
We think you need these skills to ace Night Receptionist in City of Westminster
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your previous hotel reception experience, especially if it's in a 4- or 5-star setting. We want to see how your skills align with what we’re looking for, so don’t hold back!
Be Personable:Since you'll be greeting guests and ensuring they feel valued, let your personality shine through in your application. Use a friendly tone and show us that you can provide that warm welcome we pride ourselves on.
Tailor Your Application:Take the time to customise your application to reflect our core values and standards. Mention specific experiences where you've exceeded guest expectations, as this is key to what we’re all about at The May Fair Hotel.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this amazing opportunity right away!
How to prepare for a job interview at G60-Lobby Service-MF
✨Know the Hotel Inside Out
Before your interview, take some time to research The May Fair Hotel. Familiarise yourself with its amenities, services, and any recent news. This will not only show your genuine interest but also help you answer questions about how you can enhance the guest experience.
✨Showcase Your Customer Service Skills
As a Night Receptionist, excellent customer service is key. Prepare examples from your previous experience where you went above and beyond for guests. Think of specific situations that highlight your attention to detail and ability to handle guest requests effectively.
✨Practice Common Interview Questions
Anticipate questions related to handling difficult guests or managing cash payments. Practising your responses will help you feel more confident. Remember to emphasise your previous hotel reception experience and how it aligns with the expectations of a 5-star environment.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hospitality industry and the standards expected at a luxury hotel like The May Fair.
