At a Glance
- Tasks: Lead the reception team to deliver a 5-star guest experience at The Londoner Hotel.
- Company: Join the prestigious 5-Star super-boutique, The Londoner Hotel.
- Benefits: Competitive salary, 28 days holiday, and a vibrant work environment.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Be the face of luxury hospitality and create unforgettable guest experiences.
- Qualifications: Experience in a 5-star hotel and strong leadership skills required.
The predicted salary is between 40000 - 50000 € per year.
We are currently recruiting for a Reception Manager to join our Front of House Team at our 5-Star super-boutique The Londoner Hotel. You will be the face of the hotel’s arrival experience, ensuring every guest receives a seamless, warm, and personalised welcome. Working closely with the Front of House Manager, you will drive service excellence, team performance, and operational efficiency in one of London’s most prestigious hospitality settings.
Overview
- Manage daily reception operations, ensuring smooth check‑ins, check‑outs, and guest interactions.
- Deliver and uphold 5‑star service standards, handling VIPs, special requests, and complex situations with confidence and charm.
- Coach, mentor, and motivate receptionists and supervisors to achieve exceptional performance.
- Oversee cash handling, billing accuracy, room allocations, and system processes.
- Work closely with Housekeeping, Concierge, Guest Relations, and Reservations to ensure a flawless guest journey.
- Manage guest concerns with professionalism, empathy, and effective solutions.
- Ensure all reception operations meet Edwardian Hotels London standards and legal requirements.
About You
- Proven experience as Reception Manager, Assistant Reception Manager, or senior Front Office Supervisor in a 5‑star hotel.
- A natural leader with strong communication skills and a passion for luxury hospitality.
- Confident in managing fast‑paced operations while maintaining calm, polished professionalism.
- Strong knowledge of PMS systems, billing procedures, and guest service protocols.
- A warm, engaging personality with a genuine commitment to exceptional guest care.
Our Benefits Package
- Competitive salary
- 28 days Holiday per annum including
Reception Manager employer: G60-Lobby Service-LO
At The Londoner Hotel, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions service excellence and personal growth. As a Reception Manager, you will thrive in a prestigious 5-star environment, where your leadership will be nurtured through ongoing training and development opportunities, all while enjoying competitive benefits and a supportive team atmosphere in the heart of London.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in 5-star hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your warm and engaging nature shine through. Remember, they’re looking for someone who embodies the luxury hospitality vibe, so be yourself!
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you’ve handled VIPs or resolved guest concerns. This will show them you’ve got the charm and professionalism they need.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Experience:Make sure to highlight your relevant experience in luxury hospitality. We’re looking for someone who has a proven track record in 5-star environments, so be specific about your achievements and how they relate to the role.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Londoner Hotel.
How to prepare for a job interview at G60-Lobby Service-LO
✨Know Your 5-Star Service Standards
Before the interview, brush up on what 5-star service means. Be ready to discuss how you would ensure guests receive a seamless and personalised welcome. Think of examples from your past experience where you delivered exceptional service or handled VIP requests.
✨Showcase Your Leadership Skills
As a Reception Manager, you'll need to lead a team effectively. Prepare to share specific instances where you've coached or motivated your team to achieve outstanding performance. Highlight your communication skills and how you foster a positive work environment.
✨Demonstrate Problem-Solving Abilities
Expect questions about handling guest concerns or complex situations. Think of scenarios where you managed difficult situations with professionalism and empathy. Show that you can remain calm under pressure and provide effective solutions.
✨Familiarise Yourself with PMS Systems
Since strong knowledge of PMS systems is crucial, make sure you're comfortable discussing your experience with them. If you know the specific system used at The Londoner Hotel, mention it. This shows your preparedness and eagerness to hit the ground running.
