At a Glance
- Tasks: Lead the reception team, ensuring a warm and seamless guest experience at our luxury hotel.
- Company: Join The Londoner Hotel, a prestigious 5-star super-boutique in the heart of London.
- Benefits: Enjoy competitive salary, 28 days holiday, complimentary meals, and great discounts.
- Other info: Opportunities for promotion and access to training programs for your growth.
- Why this job: Be the face of luxury hospitality and make every guest feel special.
- Qualifications: Experience in a 5-star hotel and strong leadership skills are essential.
The predicted salary is between 30000 - 40000 € per year.
We are currently recruiting for a Reception Manager to join our Front of House Team at our 5-Star super-boutique The Londoner Hotel. You will be the face of the hotel’s arrival experience, ensuring every guest receives a seamless, warm, and personalised welcome. Working closely with the Front of House Manager, you will drive service excellence, team performance, and operational efficiency in one of London’s most prestigious hospitality settings.
Overview
- Manage daily reception operations, ensuring smooth check‑ins, check‑outs, and guest interactions.
- Deliver and uphold 5‑star service standards, handling VIPs, special requests, and complex situations with confidence and charm.
- Coach, mentor, and motivate receptionists and supervisors to achieve exceptional performance.
- Oversee cash handling, billing accuracy, room allocations, and system processes.
- Work closely with Housekeeping, Concierge, Guest Relations, and Reservations to ensure a flawless guest journey.
- Manage guest concerns with professionalism, empathy, and effective solutions.
- Ensure all reception operations meet Edwardian Hotels London standards and legal requirements.
About You
- Proven experience as Reception Manager, Assistant Reception Manager, or senior Front Office Supervisor in a 5‑star hotel.
- A natural leader with strong communication skills and a passion for luxury hospitality.
- Confident in managing fast‑paced operations while maintaining calm, polished professionalism.
- Strong knowledge of PMS systems, billing procedures, and guest service protocols.
- A warm, engaging personality with a genuine commitment to exceptional guest care.
Our Benefits Package
- Competitive salary
- 28 days Holiday per annum including Bank Holidays increasing with long service
- Complimentary hot meals, salad bar, and unlimited beverages provided daily
- Recruit a Friend Scheme of up to £500 per friend recommended.
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels for Hosts, their family, and their friends
- Access to a discount platform for all of the most popular stores and outlets
- Auto enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January each year
- Wellbeing champions across all of our hotels
- Access to our company doctor for medical appointments and occupational health support
- Access for all hosts to our online learning platform Edwardian Academy
- Opportunities for promotion and a wide range of training programs to support your development
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Reception Manager in City of Westminster employer: G60-Lobby Service-LO
At The Londoner Hotel, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions service excellence and personal growth. Our team members enjoy competitive salaries, generous holiday allowances, and a range of benefits including complimentary meals and preferential accommodation rates, all within the luxurious setting of one of London's premier 5-star hotels. With ample opportunities for professional development through our Edwardian Academy and a supportive environment that values well-being, joining us as a Reception Manager means becoming part of a dedicated team committed to delivering unforgettable guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in 5-star hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up in style! If you’re applying for the Reception Manager role, consider visiting the hotel. Dress smartly and introduce yourself to the team. It’s a great way to make a memorable first impression and show your enthusiasm.
✨Tip Number 3
Prepare for the interview by practising common questions related to guest service and team management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our fantastic team at The Londoner Hotel.
We think you need these skills to ace Reception Manager in City of Westminster
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Experience:Make sure to highlight your relevant experience in luxury hospitality. We’re looking for someone who has a proven track record in 5-star environments, so be specific about your achievements and how they relate to the role.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at The Londoner Hotel.
How to prepare for a job interview at G60-Lobby Service-LO
✨Know the Hotel Inside Out
Before your interview, make sure you research The Londoner Hotel thoroughly. Familiarise yourself with its services, values, and what sets it apart in the luxury hospitality market. This will not only show your genuine interest but also help you tailor your answers to align with their standards.
✨Showcase Your Leadership Skills
As a Reception Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully coached and motivated teams in the past. Think about specific situations where you handled challenges or improved team performance, as this will highlight your capability to drive service excellence.
✨Prepare for Guest Interaction Scenarios
Expect questions about handling guest concerns and special requests. Practice responses that showcase your empathy, problem-solving skills, and ability to maintain professionalism under pressure. Use real-life examples to illustrate how you've turned challenging situations into positive experiences for guests.
✨Familiarise Yourself with PMS Systems
Since strong knowledge of PMS systems is crucial for this role, brush up on your understanding of common hotel management software. Be ready to discuss your experience with billing procedures and room allocations, as this will demonstrate your technical competence and readiness for the operational aspects of the job.
