Assistant Front of House Manager in City of Westminster

Welcome to The Londoner, a hotel that is a chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet.

We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests’ exacting standards, but also propel their own career potential in a company that recognises and rewards. Stand out from the crowd by joining London’s first ‘Super Boutique’ hotel. At The Londoner we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.

We are currently recruiting for an Assistant Front of House Manager to join the Londoner, one of our 5 Star Luxury Hotels.

You will support the Front of House Manager with overall leadership of the Front of House including Reception, Nights and Concierge. You will ensure that through correct adherence to our company processes all team members deliver an exceptional service to our guests. You will ensure that efficient collaboration exists between other departments such as Housekeeping and Maintenance to enable rooms to be presented to guests seamlessly. You will ensure the welfare of all team members, actively promoting progression and development. You will ensure that all processes are correctly followed and will provide support and re‑training where needed. You will focus on achieving our department revenue goals by encouraging all team members to upsell and providing the necessary training for them to do so. You will monitor our guest satisfaction metrics regularly ensuring that we are doing everything that we can to achieve the highest results that we can.

• Previous experience as an Assistant Front of House Manager in a busy 4/5 star hotel environment.
• A passion for high level service delivery.
• A commercial focus ensuring that revenue driving opportunities are maximised.
• Excellent organisational skills ensuring that duties are allocated to team members as per their skill set.
• Excellent leadership and communication skills with a focus on team motivation and development.
• Knowledge of Opera is ideal but not essential.

• Competitive salary.
• 28 days Holiday per annum including Bank Holidays increasing with long service.
• Complimentary hot meals, salad bar and unlimited beverages provided daily.
• Recommend a Friend Scheme of up to £500 per friend recommended.
• Annual complimentary night stays within our hotels.
• Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends.
• Access to a discount platform for all of the most popular stores and outlets.
• Auto enrolment into our company pension scheme.
• Regular social events across all hotels.
• Annual company recognition events held in January each year.
• Wellbeing champions across all of our hotels.
• Access to our company doctor for medical appointments and occupational health support.
• Access for all hosts to our online learning platform Edwardian Academy.
• Opportunities for promotion and a wide range of training programmes to support your development.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.