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- Tasks: Coordinate engineers for maintenance and installations while managing customer calls.
- Company: Join G4S, a global leader in security services with a strong community focus.
- Benefits: Enjoy 25 days annual leave, free parking, and a range of employee perks.
- Why this job: Be part of a team that ensures safety and service in your community.
- Qualifications: Fluent English, computer literacy, and a proactive attitude are essential.
- Other info: Great opportunities for training, development, and career progression.
The predicted salary is between 20000 - 24000 £ per year.
The Customer Support Administrator will work as part of a team responsible for the scheduling and co-ordination of engineers to deliver planned and unplanned (corrective) maintenance and Ad Hoc installation work.
What you will be doing:
- Maintain accurate information on the contracts database.
- Schedule activities in line with contractual and NSI requirements and ensure activities are carried out and recorded.
- Organise Ad-Hoc installation and survey activities.
- Handle customer calls.
- Schedule engineers to callouts.
- Process callout completion information.
What we're looking for:
- Fluent in written and spoken English.
- A high standard of computer literacy & understanding of commonly used office packages.
- Ability to prioritise and work on own initiative.
- Reliable.
- Eye for detail.
- Team player.
- Self-motivated & confident.
Benefits of working for G4S:
- Free Parking.
- 25 days Annual Leave (plus bank holidays).
- Pension / Life Assurance.
- Perks at Work Scheme.
- Contributory Healthcare Scheme.
- Eyecare vouchers.
- Employee Discount Schemes.
- Progression, training & development opportunities.
- Refer a friend scheme.
Salary: £23,840.64
Location: Tewkesbury
You will just need to complete the following application form and one of our Recruiters will be in touch to discuss the next steps. Our recruitment and selection process will include an interview and screening to BS7858 standards. Given the nature of the industry, we do need to ask some questions for security and compliance purposes, but don’t worry - you will only need to complete them once.
Customer Support Administrator in Tewkesbury employer: G4S
Contact Detail:
G4S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Administrator in Tewkesbury
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on G4S and Allied Universal. Understanding their values and mission will help you connect your skills to what they’re looking for.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer support and scheduling. Think about examples from your past experiences that showcase your reliability and attention to detail.
✨Tip Number 3
Show off your tech skills! Since the role requires a high standard of computer literacy, be ready to discuss your experience with office packages and any relevant software. Maybe even mention how you’ve used tech to improve processes in previous roles.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you’re keen and professional, which is always a plus!
We think you need these skills to ace Customer Support Administrator in Tewkesbury
Some tips for your application 🫡
Be Clear and Concise: When filling out your application, make sure to keep your answers clear and to the point. We want to see your skills and experience shine through without any fluff!
Show Your Team Spirit: Since we’re all about teamwork here at StudySmarter, highlight any experiences where you’ve worked well with others. It’s a great way to show us you’re a team player!
Tailor Your Application: Make sure to tailor your application to the Customer Support Administrator role. Mention specific skills that match the job description, like your computer literacy and attention to detail.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and get in touch with you about the next steps.
How to prepare for a job interview at G4S
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Support Administrator. Familiarise yourself with scheduling, co-ordinating engineers, and handling customer calls. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Tech Skills
Since a high standard of computer literacy is essential, be prepared to discuss your experience with office packages. Bring examples of how you've used technology to improve processes or manage tasks effectively. This will demonstrate your capability to handle the technical aspects of the job.
✨Demonstrate Your Team Spirit
As a team player, it's important to convey your ability to work well with others. Share examples from past experiences where you collaborated successfully with colleagues or contributed to a team project. This will highlight your interpersonal skills and reliability.
✨Prepare for Security Questions
Given the nature of the industry, expect some security and compliance questions during the interview. Approach these with honesty and clarity. Being prepared will show that you understand the importance of these protocols and are ready to comply with them.
