At a Glance
- Tasks: Provide remote and on-site support for fire and security IT systems across the UK.
- Company: Join a leading fire and security integrator with a stellar reputation.
- Benefits: Enjoy a competitive salary, matched pension, 25 days holiday, and life assurance.
- Other info: Opportunities for training and career growth in a dynamic environment.
- Why this job: Make a real difference in safety while advancing your technical skills.
- Qualifications: Experience with enterprise-level equipment and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are at the forefront of the fire and security integrator market in the UK and have an enviable reputation for excellence and client portfolio. Typical clients include Government, Utilities, Healthcare, MOJ and MOD to name a few.
What will you be doing:
- Provide comprehensive remote and on-site support across the UK for on-premises IT infrastructure.
- Specialize in managing secure and controlled IT systems, with expertise in offline patching and update management processes.
- Support and maintain the infrastructure of a Microsoft Hyper-V environment, including virtual SAN solutions and system applications.
- Complete system checks that include hardware, performance, configuration, asset inventory and database backups.
- Meet customer compliance and certification by following strict and rigorous policies and change control procedures for any/all system changes.
- Conduct the planning, testing, installation and rollout of system updates (Servers, Clients, Network, Applications, etc.) on pre-production and production.
- Be a point of escalation for system issues and unplanned Headend faults.
- Investigate, troubleshoot and resolve system faults that fall under 1st - 3rd support tasks and liaise with software/hardware suppliers to resolve issues.
- Maintain accurate, real-time records of site-based interactions in Tesseract Service Centre providing customers and other G4S employees with all relevant information in a timely manner (call log numbers, progress updates, etc.).
- Maintain accurate and timely records of all technical issues in the company fault recording system.
- Provide technical reference services (i.e. technical manual lookup) to field-based engineers on IT equipment and a range of 3rd party Access Control, Video Surveillance, Visitor Management and Intruder Systems.
- Keep up-to-date with various 3rd party technology products. This may involve self-learning and a willingness to participate in internal and/or external training courses which may involve out of hours working.
What we are looking for:
- Ideally experience with enterprise level equipment such as C-Cure, Lenel, AMAG, Milestone, Genetec.
- Commercial awareness.
- Confident in liaising with on-site security teams.
- Must be able to pass BS7858 screening.
- Clean full UK driving license, with no more than 6 points.
- Enhanced DBS. Some government sites will require further screening.
What are the benefits of working with G4S:
- Excellent Salary.
- Matched pension scheme.
- 25 days holiday plus 8 bank holidays.
- Life assurance scheme.
- Extensive further product training.
Technical Support Engineer Fire & Security Systems - (Would suit an experienced engineer looking to get off the tools) Cheltenham employer: G4S
G4S is an exceptional employer, offering a dynamic work environment in Cheltenham that prioritises employee growth and development. With a strong focus on excellence in the fire and security sector, employees benefit from comprehensive training opportunities, a matched pension scheme, and generous holiday allowances, all while working with prestigious clients across various sectors. The collaborative culture fosters innovation and support, making it an ideal place for experienced engineers looking to advance their careers away from hands-on roles.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer Fire & Security Systems - (Would suit an experienced engineer looking to get off the tools) Cheltenham
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to technical support. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal website that highlights your experience with fire and security systems. This can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Technical Support Engineer Fire & Security Systems - (Would suit an experienced engineer looking to get off the tools) Cheltenham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Support Engineer role. Highlight your experience with fire and security systems, IT infrastructure, and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your experience with enterprise-level equipment and your ability to work with clients.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently, especially in high-pressure situations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you're keen and ready to join our team!
How to prepare for a job interview at G4S
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of fire and security systems, especially enterprise-level equipment like C-Cure and Genetec. Be ready to discuss your experience with Microsoft Hyper-V environments and how you've managed IT infrastructure in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've investigated and resolved technical issues in previous roles. Highlight your troubleshooting process and any specific challenges you faced, as this will demonstrate your ability to handle 1st to 3rd support tasks effectively.
✨Understand Compliance and Procedures
Familiarise yourself with compliance standards and change control procedures relevant to the role. Be prepared to discuss how you've adhered to strict policies in past positions, as this is crucial for maintaining customer compliance and certification.
✨Communicate Clearly and Confidently
Since you'll be liaising with on-site security teams and other stakeholders, practice articulating your thoughts clearly. Use examples from your experience to illustrate your points, and don't hesitate to ask questions during the interview to show your engagement and interest.
