At a Glance
- Tasks: Provide remote and on-site support for fire and security IT systems across the UK.
- Company: Join G4S, a leader in fire and security integration with a stellar reputation.
- Benefits: Enjoy a competitive salary, matched pension, 25 days holiday, and life assurance.
- Other info: Opportunities for training and career growth in a dynamic environment.
- Why this job: Make a real difference in safety while working with cutting-edge technology.
- Qualifications: Experience with enterprise-level equipment and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are at the forefront of the fire and security integrator market in the UK and have an enviable reputation for excellence and client portfolio. Typical clients include Government, Utilities, Healthcare, MOJ and MOD to name a few.
What will you be doing:
- Provide comprehensive remote and on-site support across the UK for on-premises IT infrastructure.
- Specialize in managing secure and controlled IT systems, with expertise in offline patching and update management processes.
- Support and maintain the infrastructure of a Microsoft Hyper-V environment, including virtual SAN solutions and system applications.
- Complete system checks that include hardware, performance, configuration, asset inventory and database backups.
- Meet customer compliance and certification by following strict and rigorous policies and change control procedures for any/all system changes.
- Conduct the planning, testing, installation and rollout of system updates (Servers, Clients, Network, Applications, etc.) on pre-production and production.
- Be a point of escalation for system issues and unplanned Headend faults.
- Investigate, troubleshoot and resolve system faults that fall under 1st - 3rd support tasks and liaise with software/hardware suppliers to resolve issues.
- Maintain accurate, real-time records of site-based interactions in Tesseract Service Centre providing customers and other G4S employees with all relevant information in a timely manner (call log numbers, progress updates, etc.).
- Maintain accurate and timely records of all technical issues in the company fault recording system.
- Provide technical reference services (i.e. technical manual lookup) to field-based engineers on IT equipment and a range of 3rd party Access Control, Video Surveillance, Visitor Management and Intruder Systems.
- Keep up-to-date with various 3rd party technology products. This may involve self-learning and a willingness to participate in internal and/or external training courses which may involve out of hours working.
What we are looking for:
- Ideally experience with enterprise level equipment such as C-Cure, Lenel, AMAG, Milestone, Genetec.
- Commercial awareness.
- Confident in liaising with on-site security teams.
- Must be able to pass BS7858 screening.
- Clean full UK driving license, with no more than 6 points.
- Enhanced DBS. Some government sites will require further screening.
What are the benefits of working with G4S:
- Excellent Salary.
- Matched pension scheme.
- 25 days holiday plus 8 bank holidays.
- Life assurance scheme.
- Extensive further product training.
Technical Support Engineer Fire & Security Systems - Cheltenham employer: G4S
G4S is an exceptional employer, offering a dynamic work environment in Cheltenham where you can thrive as a Technical Support Engineer in the fire and security systems sector. With a strong focus on employee growth, we provide extensive training opportunities and a supportive culture that values innovation and excellence. Enjoy competitive salaries, a matched pension scheme, generous holiday allowances, and the chance to work with prestigious clients across various sectors, ensuring your contributions make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer Fire & Security Systems - Cheltenham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the fire and security industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at G4S. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for the interview like it’s the final boss level! Research G4S, understand their values, and be ready to discuss how your skills align with their needs. We want to see your passion for technical support and how you can contribute to their mission.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to share specific examples of how you’ve tackled technical issues in the past. We love hearing about your troubleshooting adventures and how you’ve made a difference in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for candidates who are proactive and eager to join our team at G4S.
We think you need these skills to ace Technical Support Engineer Fire & Security Systems - Cheltenham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Support Engineer role. Highlight your experience with IT infrastructure, especially in fire and security systems. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention any relevant certifications or experiences that align with our needs.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently, especially in high-pressure situations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company!
How to prepare for a job interview at G4S
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of enterprise-level equipment like C-Cure, Lenel, and Milestone. Be ready to discuss how you've used these systems in the past and any troubleshooting experiences you've had. This will show that you're not just familiar with the tech but can also handle it under pressure.
✨Understand the Compliance Landscape
Familiarise yourself with the compliance and certification requirements relevant to fire and security systems. Be prepared to talk about how you’ve adhered to strict policies and change control procedures in previous roles. This will demonstrate your commitment to maintaining high standards in a regulated environment.
✨Show Off Your Problem-Solving Skills
Think of specific examples where you've successfully resolved technical issues, especially those that required escalation. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your thought process and how you approach challenges effectively.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle certain situations, such as a system failure or a client complaint. Prepare by thinking through potential scenarios related to IT infrastructure support and how you would respond. This shows that you can think on your feet and are ready for real-world challenges.
