Customer Service Agent - Hybrid Working Roles in Rotherham

Join our dynamic team and make a real difference! We are looking for motivated individuals to join us in a hybrid role. You will start with comprehensive onsite training, then transition to the comfort of home-based work once you are confident and competent. This is a fantastic opportunity to enjoy the flexibility of working from home while still being part of our vibrant onsite community!

This is a fixed-term contract for up to 6 months. (Potential opportunities for permanent roles may arise, but are not guaranteed).

Are you based in South Yorkshire? You will need to live in the area and be able to travel to our Wath-upon-Dearne, Rotherham, S63 7ER site.

Work-Life Balance: This role offers 37.5 hours per week, Monday to Friday, with shifts between 7:45 am and 7:45 pm.

Rewarding Compensation: Earn £23,874.98 per annum, plus an exciting performance-related bonus!

Who We Are: Our G4S Customer Contact Centre in Wath Upon Dearne is a thriving hub where we provide essential advice and support to the public on behalf of our valued clients. We have experienced incredible growth, becoming a team of over 2000 dedicated individuals who are passionate about helping people every single day.

About the Role: As a Customer Service Agent, you will be the friendly first point of contact for our customers. You will ensure they receive professional, empathetic service and the support they need, making a positive impact on every call. While this is a hybrid role, all home-based team members must be able to attend the site when required. For home-based work, you will need a private workspace and a reliable internet connection. Don’t worry, you will receive full training to equip you with all the skills to assist and communicate effectively!

What You Will Be Doing:

• Confidently handle telephone queries and provide clear information to both external and internal customers.
• Communicate effectively and build rapport with customers, internal client departments, and management.
• Achieve target call and communication levels, maintaining our high standards.
• Stay informed with company updates and legislative changes through regular briefs and news articles.
• Commit to continuous learning by keeping up to date and completing all requested training.
• Be vigilant and apply safeguarding policies and procedures.
• Strictly adhere to Data Protection, ICT, and Confidentiality Policies.
• Understand and implement escalation processes when necessary.
• Collaborate and support your colleagues as part of a strong team.
• Follow all safety procedures and report any potential hazards or misuse of service to your Team Manager.
• Maintain accurate and timely records of all customer interactions.
• Deliver an exceptional customer experience that is informative, confidential, and helps us achieve our service objectives.

The Ideal Candidate:

Essential Skills to Bring:

• Proven experience in a customer-focused environment.
• A confident, courteous communicator with an excellent telephone manner.
• The ability to remain calm and effective under pressure, even when dealing with emotive issues.
• Self-awareness to prioritize your own and others' well-being.
• An excellent standard of written and spoken English.
• Demonstrated ability to build rapport and adapt your communication style to connect with a diverse range of people.
• IT literate, with specific experience using Google packages.
• A true team player, ready to support colleagues.
• Exceptional attention to detail.
• A positive working attitude and strong work ethic.

Desirable Skills (a bonus!):

• Experience in a busy, fast-paced Call Centre environment, providing customer services across multiple channels (telephone, webchat, email, letter, social media).
• The ability to work independently and take initiative.
• Excellent organizational skills to manage your workload efficiently.
• A genuine willingness to learn and embrace change.

Fantastic Benefits Await You:

As part of the G4S family, you will unlock a wealth of benefits and offers from our partners and other organizations. From employee assistance through WeCare to RAC cover, and so much more, including:

• Tailored progression, training, and development opportunities.
• Opportunities to engage in meaningful charity work.
• "Refer A Friend" incentives.
• A company pension scheme with employer contributions.
• G4S Life Assurance Scheme.
• Subsidised healthcare plan.
• Charity work initiatives: Match-IT and Payroll Giving.
• Confidential Counselling Services.
• 24/7 support specializing in health and medical assistance.
• Exclusive discounts on high street shops and brands, including leading retailers and travel suppliers.
• Complimentary tea and coffee on site.
• A dedicated morale and well-being team to support you.

We champion diversity, inclusion, and well-being. At G4S ESS, we encourage applications from people of all ages and backgrounds, striving for a workforce that reflects the diverse society we serve. We pride ourselves on being an employer of choice, committed to creating a workplace where everyone feels valued and a sense of belonging.

Apply Now!

Please contact our recruitment team to discuss any access needs, reasonable adjustments or additional support that may be required at any point during the recruitment process.