At a Glance
- Tasks: Join our team to support and manage IT operations, ensuring maximum system availability.
- Company: Be part of G4S, a global leader in security and facility services.
- Benefits: Competitive salary, diverse work environment, and opportunities for personal development.
- Other info: Dynamic team with a focus on innovation and career growth.
- Why this job: Make a real impact by keeping systems running smoothly and supporting users.
- Qualifications: IT certification or relevant experience in a support role required.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a talented and experienced Technical Operations Engineer to join our team working full time in our Newcastle office. The successful candidate will join a team of Engineers responsible for End user equipment configuration and deployment as well as Server and Network infrastructure monitoring to maintain maximum availability. The role requires excellent communication skills to minimise user downtime through direct support and handling incoming calls on a major incident phone line. There is a strong focus on the provision of IT support services to the business and its customers, specifically in the areas of incident management and service request provision.
Key Responsibilities:
- Participate in a 24/7 shift rota.
- Build, support and administration of Chromebook, PC and Laptop hardware across the business.
- Build, support and administration of Mobile devices across the business.
- Provide second-line support to users of G4S supported applications.
- Provide second-line support to users of 3rd party supported applications.
- Administration of an escalation phone line for critical incidents.
- Management of critical incidents from 1st report through to resolution.
- Perform general application systems administration for G4S supported applications.
- Perform daily monitoring tasks to maintain system uptime.
- Liaise with users to understand, document and manage their requirements and issues to resolution.
- Work with the IT Development Team to test new IT solutions.
- Provide technical IT support and guidance to the Projects Team.
- Provide data extracts to the business to support sales and tender documentation.
- Manage IT DR and BCP processes.
- Manage and host internal IT Forums.
- Identify new and appropriate technologies to support G4S.
- Able to learn new skills quickly and effectively through personal learning and development and in house business training.
- Assist with Field support duties if/when required.
Essential skills and knowledge:
- Hold a recognised IT certificate or have relevant experience working within a support environment.
- Good communication and planning skills.
- Laptop, Desktop troubleshooting and repair experience.
- Experience supporting ChromeOS and Windows Operating Systems.
- Able to support Microsoft Office.
- Experience of Antivirus packages.
- Experience of troubleshooting Mobile Operating Systems (Android, IOS).
- Experience Troubleshooting Network printers and print servers.
- Experience with Remote access tools (using RDP, Remote assistance or other 3rd Party tools) to help remote users.
Desirable skills and knowledge:
- Hold a full UK Driving Licence.
- An understanding of Google Workspace applications.
- Mobile Device Manager experience.
- Knowledge of Powershell, VBscript and/or batch file scripting.
- Understanding of Monitoring and Alerting systems.
- Knowledge and understanding of ITIL best practices.
- General understanding of Cloud hosted environments and technologies.
- General understanding of TCP/IP Networks.
- Experience troubleshooting and maintaining Server operating systems.
- An understanding of Active Directory Services.
- An understanding of NTFS permissions.
Please note, this role requires SC clearance which means you must have lived in the UK consecutively for the last 5 years and therefore this role does not qualify for a visa under the current Government guidelines. Relocation costs will not be granted. You must live within a reasonable commuting distance of the site. The successful candidate will be required to provide original documentation for detailed screening and vetting processes. These documents may include your passport, driver’s license, utility bill (dated in the last 3 months), HMRC letter, original bank statements, an original payslip, your birth certificate, or a valid share code.
G4S Regional Management (UK&I) Limited is committed to creating a diverse and inclusive environment where all employees feel respected and able to give their best and is proud to be an equal opportunity and Disability Confident employer. We welcome the unique contributions that you can bring in terms of age, ethnicity, race, sex, gender identity and expression, nation of origin, religion, disability, sexual orientation and beliefs. If you require any reasonable adjustments during the hiring process, please do not hesitate to contact us. If this opportunity is of interest then we want to hear from you. Please click the “Apply Now” button to submit your formal application.
Technical Operations Engineer in Newcastle upon Tyne employer: G4S
At G4S, we pride ourselves on being an excellent employer, offering a dynamic work environment in our Newcastle office where collaboration and innovation thrive. Our commitment to employee growth is evident through comprehensive training programmes and opportunities for advancement within our global network, all while fostering a diverse and inclusive culture that values every individual's contribution. Join us to be part of a team dedicated to making a meaningful impact in the community, supported by cutting-edge technology and a strong focus on employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Operations Engineer in Newcastle upon Tyne
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what G4S values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges G4S might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at G4S!
✨Direct Apply to G4S
Let's not forget to apply directly through the G4S website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technical Operations Engineer in Newcastle upon Tyne
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at G4S.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at G4S. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at G4S
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
