Control Room Supervisor, Eastlands Manchester

Location: Eastlands, Manchester

Pay Rate: £14.45 per hour

Shift Pattern: 4-on, 4-off (12-hour shifts including days, nights, weekends, and bank holidays)

About the Role

We are seeking an experienced and professional Control Room Supervisor to join our security operation at a prestigious site in Eastlands, Manchester. This is a key role within a 24/7 security environment, responsible for ensuring the safety and security of staff, visitors, buildings, and assets through effective CCTV monitoring, incident management, and team leadership. Working closely with on-site 24hr security teams, emergency services, and key stakeholders, you will play a critical role in maintaining a safe and secure environment while delivering exceptional customer service. No two days are the same in this fast-paced and rewarding position, offering excellent career development opportunities within a global leader in security services.

Key Responsibilities

• Monitor CCTV, access control, and life safety systems to identify and respond to security incidents and irregularities.
• Supervise and support a team of CCTV Operators within a wider 24-hour security operation.
• Ensure the efficient day-to-day running of the Control Room and wider campus security coverage.
• Record, investigate, and report incidents accurately and professionally.
• Ensure all control room equipment and systems are operational and functioning effectively.
• Co-ordinate responses to incidents and emergencies, liaising with emergency services and relevant authorities when required.
• Maintain compliance with company procedures, GDPR requirements, and Health & Safety regulations.
• Support operational objectives while maintaining high standards of professionalism and customer service.

Essential Requirements

• Be aged 18 years or over.
• Hold a valid SIA CCTV Public Space Surveillance Licence.
• Have previous experience within the security industry.
• Possess a minimum of 12 months’ experience in either: A CCTV Operator role; or A supervisory or management position within a security environment.
• Demonstrate strong communication and decision-making skills.
• Have good IT skills, including a working knowledge of Google Workspace (Google Suite).
• Be flexible and able to work a rotating 4-on, 4-off shift pattern covering days, nights, weekends, and holidays.
• Must hold a valid SIA Door Supervisor Licence, or successfully gain within the first 6 weeks of employment.

What We Offer

• Competitive hourly rate of £14.45.
• Free on-site parking.
• Paid annual leave.
• Full uniform and PPE provided.
• Excellent welfare and staff facilities.
• Ongoing training and development opportunities.
• Access to overtime opportunities across the wider campus operation.
• Genuine career progression within a global security organisation.
• Employee discount scheme with savings across a wide range of retailers and services.

Free 24/7 access to:

• GP services
• Mental health support
• Financial wellbeing advice
• Employee wellbeing resources

Why Join Us?

As part of a leading global security provider, you’ll benefit from comprehensive training, structured induction programmes, ongoing support, and regular welfare reviews. We are committed to investing in our people and providing long-term career opportunities within a growing and dynamic industry.

Recruitment Process

Due to the nature of the role, all successful applicants will be required to complete security screening and vetting checks in line with industry and legal requirements. The recruitment process will include a face-to-face interview, and a member of our recruitment team will contact shortlisted candidates to arrange this following application. Apply today and take the next step in your security career!