Regional Manager in Lisburn

Job Reference: 4280

Number of Positions: 1

Job Category: Operations

Contract Type: Full Time

Salary: £38,000-£44,000 Depending on experience

Location: To cover the North Region – Hybrid Office & Field Based as Required across Northern Ireland (designated remote worker)

G4S Region: UK & Ireland

Country: United Kingdom

G4S Business Unit: SSUK – Northern Ireland

Closing Date: Initial Candidates to be shortlisted in February 2025, initial interviews February/March ‘25

Package Description: 25 days holiday, Life assurance, Contributory Pension, Company Car (in line with the grade)

We are actively recruiting a Regional Manager to join our existing team based in Northern Ireland, working on one of our key high profile public sector contracts which works 24/7 (365 days a year). As a senior member of the contract management team you will be joining an established, experienced and successful team to which you will contribute a key role.

Reporting into the Account Director, the Regional Manager is the most senior operational management role on the contract and is responsible for all service delivery within their region. They will ensure the day-to-day management of frontline employees is being carried out according to company and client requirements and that their team follows the tactical plans and initiatives.

This leadership role is critical in delivering change plans and achieving strategic goals, whether client or G4S led. The role holder will be instrumental in driving adherence to policy and procedure whilst ensuring we maintain and continuously improve engagement with our diverse workforce. They will work with a Contract Manager (Direct Report) and an Operations Manager who will both be on the ground directly liaising with colleagues. This role also works very closely with Operational Support colleagues in the delivery of a best-in-class operational solution.

We won’t expect you to be tied to a desk and you will have the flexibility to work remotely out in the field to engage with frontline colleagues and clients when required.

More about the company; G4S Secure Solutions provides a broad range of security solutions across the Public, Private and Commercial Business sectors creating productive, safe and smooth working environments. At G4S, we are used to working in critical and secure environments. G4S has been established for over 100 years, operates in 120 countries, globally and employs ~640K people.

Responsibilities

• Responsible for performance delivery of all service functions that sit within the region
• Provide day-to-day leadership of the G4S functional teams in their region
• Ensure that KPIs for service functions in their area are successfully met
• Oversee attendance, absenteeism and resource planning in their area
• Carry out management spot checks on SIA licensing and adherence to industry standards
• Monitor training records
• Take responsibility for accurate and timely delivery of relevant monthly, quarterly and bi-annual reports
• Identify additional training requirements for staff
• Ensure staff attend all required training within the required timeframe
• Assimilate and keep up to date all Standard Operating Procedures and site Assignment Instructions
• Work with the Service Function Operations Managers to manage the workforce in order to deliver excellent service standards
• Monitor overarching staff performance to deliver against the required standards.

The Ideal Candidate:

• Experience of operating in a complex, commercial, multi-divisional organisation within a matrix environment.
• Span of control in excess of 300+ employees
• Minimum 5 years’ operational management experience
• Proven track record of delivering high-performing outcomes through effective and dynamic operational solutions
• The ability to think on your feet and adapt to meet flexible client-driven requirements
• An understanding of how operational decisions affect commercial performance and bottom-line contribution
• Experience of following corporate HR principles and practices and employment legislation
• Experience of change management implementation.
• Experience of working in a challenging and fast-paced organisation
• Ability to work autonomously.
• Good stakeholder management and communication skills at all levels
• Experience of collating and evaluating data.
• Flexible with travel to various locations as the needs of the business dictate
• The successful candidate will have the ability to build rapport and influence key stakeholders, both internal and external, a high degree of self-awareness and an aptitude to develop a good understanding of organisational requirements, driving business performance/transformation
• Good IT skills, Microsoft Office, email etc

This role will be supporting the delivery of critical 24/7 services 365 days of the year, so the successful candidate will need to be prepared to be contacted out of hours evenings/overnight/weekends should the need arise, though these occasions are rare. The successful candidate must be willing to undergo extended security clearance due to the security and sensitivity of sites the role will support.