At a Glance
- Tasks: Provide technical expertise and customised solutions for clients in a dynamic environment.
- Company: Join a leader in cutting-edge monitoring solutions with a global presence.
- Benefits: Competitive salary, hybrid working, 25 days leave, and access to training resources.
- Other info: Exciting career development opportunities in a fast-paced, supportive team.
- Why this job: Make a real impact by helping clients implement innovative technology solutions.
- Qualifications: Experience in delivering complex technical solutions and strong problem-solving skills.
The predicted salary is between 40000 - 50000 £ per year.
Here at Allied Universal Electronic Monitoring we have an exciting opportunity for an experienced Professional Services Engineer to join our business. If you are looking to join a dynamic, innovative fast-paced organisation that is a leader in cutting-edge monitoring solutions, then this opportunity could be for you.
Allied Universal Electronic Monitoring is the industry-leading technology and service company offering law enforcement and government agencies the widest variety of cutting-edge monitoring solutions. Operating in over 35 countries, we leverage an international network of expertise and resources in order to deliver a unique solution. With nearly 30 years of industry experience in providing innovative technology solutions and first-class service, our latest electronic monitoring technologies provide solutions that aim to ensure the safety of our communities, provide an alternative to incarceration, reduce prison overcrowding, lower recidivism, and improve reintegration. We enable our customers to effectively monitor approximately 140,000 participants every day. This includes many of the world's largest electronic monitoring programs.
The Professional Service Engineer is an exciting role within our organisation providing technical expertise to clients in implementing and customising the products and services, providing tailored solutions. Ensuring successful integration within the clients' existing systems, and focusing on maximising the value clients receive from the products and services.
Key Responsibilities/Accountabilities- Understanding client needs, gathering requirements, and designing customised solutions to address specific challenges.
- Installing, configuring, and deploying company products or services in client environments.
- Assisting with data transfer from existing systems to the new solution.
- Integrating the company's product with other client systems and applications.
- Identifying solutions to improve application availability and stabilise customer experience.
- Providing training to clients on how to use the product effectively.
- Diagnosing and resolving technical issues that arise during implementation or post-deployment.
- Overseeing project timelines, deliverables, and ensuring successful project completion.
- Staying current with the latest product features, industry trends, and best practices.
- Serving as a trusted advisor to clients, offering strategic guidance, best practices, and insights to help them derive the maximum value from our product.
- Conducting regular progress updates, status meetings, and post-implementation reviews with clients to ensure their satisfaction or identify areas for improvement, serving as the internal and external point of contact for client escalations.
- Collaborating with the development and support teams, promptly escalating and resolving technical issues or system discrepancies to maintain smooth operations for clients.
- Working closely with the development team, as well as responsibility for coding the automation of deployment, monitoring, and resiliency.
- Strong technical knowledge of the company's product or service.
- Excellent communication and presentation skills.
- Problem-solving and analytical skills to identify and resolve technical issues.
- Customer service orientation to build strong client relationships.
- Ability to work independently and as part of a team.
- Proven track record of delivering complex technical solutions, specifically with endpoint security products.
- Software debugging skills.
- Knowledge of web technologies, APIs, and data integration techniques.
- Solid understanding of system architecture, network protocols, and Google Cloud Platform.
- Experience with infrastructure security.
- Experience in supporting troubleshooting of SaaS-based security and/or endpoint agent technologies.
- Understanding of data classification methodologies and techniques to identify sensitive data types and define appropriate DLP policies.
- Experience with server configuration automation (Ansible / Terraform).
- Scripting skills (Python/Bash).
- Salary: Competitive.
- Working Model: Whilst the role is considered site-based we do enjoy the benefit of some hybrid working but the successful candidate should be prepared to work from our site in Leicester.
- Time Off: 25 days annual leave plus bank holidays, with the option to buy 5 additional days based on eligibility.
- Pension Scheme.
- Health & Security: Life insurance (Death in Service) scheme and company sick pay (based on length of employment).
- Everyday perks: Access to our company benefits portal through Perks at Work, which includes offerings like eye care vouchers, discounted gift cards, and much more.
- Development & Training: You will have access to internal learning and development programmes and access to Udemy for dedicated training to support you in your role. You will be joining a growing business which offers opportunities for career development.
If you are excited by this role and feel that you have the skills we are looking for then please submit your CV to us for our consideration. Our process includes an initial online discussion and then a second onsite interview.
Software Support Engineer/Professional Services Engineer in Leicester employer: G4S
At Allied Universal Electronic Monitoring, we pride ourselves on being a leader in innovative monitoring solutions, offering a dynamic work environment that fosters growth and collaboration. Our Leicester location provides a unique opportunity to engage with cutting-edge technology while enjoying a competitive salary, generous leave, and access to extensive training resources. Join us to make a meaningful impact in the community and advance your career in a supportive and forward-thinking culture.
StudySmarter Expert Advice🤫
We think this is how you could land Software Support Engineer/Professional Services Engineer in Leicester
✨Tip Number 1
Network like a pro! Reach out to current employees at Allied Universal Electronic Monitoring on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss endpoint security products, system architecture, and data integration techniques. We want to see that you know your stuff!
✨Tip Number 3
Showcase your problem-solving skills during the interview. Be ready to share examples of how you've tackled technical issues in the past. We love candidates who can think on their feet and provide tailored solutions!
✨Tip Number 4
Don’t forget to express your enthusiasm for the role and the company! Let us know why you’re excited about working with cutting-edge monitoring solutions and how you can contribute to our mission. A genuine passion can set you apart!
We think you need these skills to ace Software Support Engineer/Professional Services Engineer in Leicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Professional Services Engineer role. Highlight your technical knowledge, problem-solving abilities, and any relevant experience with endpoint security products.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're excited about this opportunity at Allied Universal Electronic Monitoring. Share specific examples of how you've successfully implemented technical solutions in the past and how you can bring value to our team.
Showcase Your Communication Skills:Since this role involves working closely with clients, it's important to demonstrate your excellent communication skills. Use clear and concise language in your application, and consider including examples of how you've effectively communicated complex technical information in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. This way, we can easily track your application and ensure it reaches the right people in our team!
How to prepare for a job interview at G4S
✨Know the Product Inside Out
Before your interview, make sure you have a solid understanding of the company's products and services. Familiarise yourself with their features, benefits, and how they integrate with client systems. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Prepare for Technical Scenarios
Expect to be asked about specific technical challenges you might face as a Professional Services Engineer. Prepare examples from your past experience where you've successfully implemented solutions or resolved issues. This will demonstrate your problem-solving skills and ability to think on your feet.
✨Showcase Your Communication Skills
As this role involves working closely with clients, it's crucial to highlight your communication abilities. Practice explaining complex technical concepts in simple terms. You might even want to prepare a brief presentation on a relevant topic to showcase your skills during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about their current projects, team dynamics, or how they measure success in this position. This not only gives you valuable information but also leaves a positive impression on the interviewers.
