Implementation Controller in Leeds

Location: Leeds

£28, 430

We are currently looking for an Implementation Controller for our Opps Support team in Leeds. The successful candidate will be responsible for the proactive maintenance of setup and output relating to customer coverage requirements - Set up, Scheduling of staff, managing Gross Margin, maintenance of records and reporting

Role Responsibilities:

• Take ownership and responsibility for the accurate and compliant system setup of customer requirements

• Support and collaborate with colleagues in order to drive continuous department and company performance improvement

• Maximise company regular scheduling performance and system functional efficiencies

• Maximising Gross Margin Control

• Maintain operational employee training records and site association data in order to drive efficient and accurate scheduling

• Long and short term deployment and distribution of frontline employees to ensure 100% coverage of customer requirement

• Manage frontline employee absence requests in line with company processes whilst ensuring sufficient availability to cover customer required hours

• Proactively monitor employee pay and customer charge data to prevent pay/invoice queries

• Assist in the investigation and resolution of pay & invoice queries, escalating to management where required

• Regular & ad-hoc reporting on performance and personal contribution

We are looking for the following experience:

• Excellent communication and interpersonal skills at individual and team level

• Able to build, develop and maintain positive working relationships with frontline staff, managers and other support functions

• Ability to prioritise and manage a complex workload

• Full understanding of the Javelin Operational System - Particularly with regards to setup, scheduling and reporting

• Numerate, literate, and experienced with Google Office tools

• Managing with complexity

• Delivering Performance

• Teamwork and Collaboration Javelin Ops System

• Google Office tools

• Excellent written & verbal communication Skills

Compensation Benefits:

• 25 days holiday

• Eyecare vouchers

• Employee Discount Schemes

• Refer a friend scheme