Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team to ensure 24/7 operational excellence in security management.
- Company: Join a leading security firm with a commitment to innovation and safety.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Why this job: Make a real impact on national security operations while developing your leadership skills.
- Qualifications: Experience in high-pressure control room management and strong leadership abilities.
- Other info: Be part of a fast-paced team with opportunities for growth and advancement.
The predicted salary is between 60000 - 80000 ÂŁ per year.
The Head of Control Room is a critical leadership position responsible for the 24/7 operational delivery of the National Control Centre for the whole of the UK Business. You will oversee the reactive and real-time management of security operations across the G4S, TSS, AUS and Events business streams. Your primary mission is to ensure front line stability, welfare, health & safety, and incident distribution by managing a team of Managers, Team Leaders, and NCC Operators to mitigate operational challenges, cover scheduling gaps, and maintain seamless service delivery for security contracts nationwide.
Key Responsibilities
- Operational Oversight & Resilience: Direct the day-to-day delivery of the Control Room, ensuring it functions as the central “pulse” for all reactive security requirements. Be a central point of contact for frontline staff, Operations Support Management, and the wider SSUK business in matters relating to the Control Room and its operation. Develop and implement robust contingency plans with the business for “blow outs” to ensure 100% contract compliance. Act as the central point of contact for all incident reporting and distribution to relevant stakeholders. Report directly to the Operations Support Director on all issues affecting the control room.
- Team Leadership & Management: Lead and mentor a multi-tiered team, including Managers, Control Room Team Leaders, and Operators, fostering a high-performance culture. Conduct regular briefings to ensure all personnel are aligned with evolving business objectives and client-specific requirements. Manage staff performance, performance reviews, and professional development within the team. Manage the team against agreed Business KPIs, SLAs, and SOPs. Work collaboratively with the wider Management team on process and system improvements to support the business. Use telephony systems to monitor and improve call centre activity and operator performance.
- Resource & Schedule Management: Monitor real-time scheduling data to identify and close “open shifts” across the business. Manage and support Control Room requirements for any large-scale projects. Work collaboratively with the wider Operations Support Management team with additional tasks/projects as required. Ensure processes are clear and adhered to.
Skills and Knowledge
- Proven experience in managing large scale, high pressured control room environments.
- Working in a dynamic and changing working environment.
- Management experience.
- Expert in National Control Centre technology tools (Javelin, Ring Central & other G4S platforms).
Head of Control Room in Leeds employer: G4S
Contact Detail:
G4S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Control Room in Leeds
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on articulating your experience in managing high-pressure environments and leading teams effectively.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to ensure your application gets seen by the right people in our team.
We think you need these skills to ace Head of Control Room in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Head of Control Room role. Highlight your experience in managing control room environments and any relevant technologies you've used. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this leadership position. Share specific examples of how you've led teams and managed operations in high-pressure situations. We love a good story!
Showcase Your Leadership Skills: In both your CV and cover letter, emphasise your team leadership experience. Talk about how you've mentored others and fostered a high-performance culture. We’re looking for someone who can inspire and manage a diverse team effectively.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at G4S
✨Know Your Control Room Inside Out
Before the interview, make sure you understand the specific technologies and tools used in the National Control Centre, like Javelin and Ring Central. Familiarise yourself with how these systems operate and their role in ensuring seamless service delivery.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in high-pressure environments. Be ready to discuss your approach to mentoring and developing staff, as well as how you handle performance reviews and align team objectives with business goals.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to implement contingency plans or manage unexpected challenges. Highlight your ability to maintain operational resilience and ensure contract compliance, as this will be crucial for the role.
✨Engage with Real-Time Data Management
Be prepared to discuss your experience with resource and schedule management. Show that you can monitor real-time data effectively and close scheduling gaps, which is essential for maintaining a stable control room operation.